My family member can not use it in app

[aless1o]

Hi

my family member who was approved and he also logged in succesfully., has always a normal account in the app who ask him to become a premium member? Can somebody help me? I speak also german or italian or french. Thank you guys..

[itu_]

Hey @aless1o! Welcome to the Spotify Community!

Sounds like your family member has two accounts! Could you ask him to try logging both with his Facebook and then with his Spotify e-mail?

Cheers!