Premium family plan not working on family member account.

[shalinikeshri]

Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, but it is still not updated. Kindly guide on how to proceed.

[Bittencourt · Accepted solution]

Hi @shalinikeshri, thanks for reaching out.

If you see all members in your plan when you click on the link bellow, I suggest you tell the member who's not getting the premium features to double check he's logging in the correct account. 

https://www.spotify.com/account/overview/

Sometimes we have more than one Spotify account and eventually we log in the wrong one 😊

Let me know how it goes!

[shalinikeshri]

The family member was indeed logging in the app through a different email id, therefore having the issue. Thanks for your advice. It really helped us out. 

[Bittencourt]

Hey @shalinikeshri, I'm glad I could help.

Enjoy!

[WFD1821]

It want show what you posted.

[Slice007]

Hi, I have Spotify family but my two children can’t play different music in their own rooms

[Bittencourt]

Hi @Slice007, thanks for reaching out.

Do they have their own separate accounts?

You can check it by clicking on the link bellow:

https://www.spotify.com/account/family/

If they do, make sure to log in accordingly on each account, using the respective devices.

Let me know if it works!