Premium for Family Issues

[thecookler]

Just started a spotify premium for Family account and immediately my sister informs me that she is not able to download music for offline listening. My understanding is that this type of account allows for full premium benefits for myself and up to 5 others in the house. I suggested that she disconnect Facebook. Log out and back into spotify. Try again and if it works to relink Facebook. Just a guess based on similar issues with different services. Any suggestions other than the one I have made up? I will post any progress or updates as they come. Thanks for the help! 

Jeff C.

[Luke]

Hey @thecookler,

have you already invited your Family members to the Family subscription?

To invite someone to your family 

1. Go to your family Overview here.
2. Enter the name and email address of your family member.
3. Click send invite
4. Your family member should have received an invitation mail.
5. When he/she accepts it you will get an confirmation mail.

If you can’t see the invite button try to use an incognito tab, clear the cookies of your browser or use another browser.

Have a nice day!

LK608