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Premiun not working

Premiun not working

I just got into a family plan, downloaded the songs but I can't skip them...
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1 Reply

Hey there @user-removed, welcome to the community!

 

That is odd. Can you make sure you're logging in the correct account?

Try the following:

    1. Check your subscription page. Your status should be Premium. 
    2. If it says you're on Premium, try signing out and back into the app. If that doesn't help, please try a clean reinstallation of Spotify. You can follow this step-by-step guide here.
    3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

 

 

If that doesn't help, you should check this ongoing issue out which sounds similar to your case and might help you further.

 

Let me know how it goes!

K

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