Problems Family Plan

[anthonyrojasp]

I have problems with my family plan, a month ago I have my plan with the members of my family; step the month, the payment was generated and at this moment the members of my family do not have the premium category.
When I send the request again, an error like the following appears:
"It is not possible to join this family plan"
At this moment the only member who has Spotify Premium is me, the administrator of the account.

[SergioDavid]

Hey @anthonyrojasp, welcome to the Community!

Do they have any trouble joining the plan using an incognito window? What about with a different device?

If so, ask them to reach out to us on Twitter or Facebook with their account info so we can take a closer look.

Hope that helps 🙂