help with premium for family

[alicehebbes]

This issue is the same with me. I am trying to add my mum to the spotify family. I have tried by emailing her but it says that the email is already in use? And if i click on add my link it says that she is already a member when she doesn't have an account yet?? 

[Jason]

Hey @alicehebbes

That's not cool, but I'm sure we can get this looked into.

To get this looked into, you can try reaching out to us via the contact form
Please note - if you already filled out the form and got an auto-response just reply again directly. You'll then hear from one of our agents shortly.

Alternatively, reach our teams on Twitter and Facebook for more help.

I'm sure that we'll be able to help either way.

Thanks

Jason