Removed without check

[JoeSita]

FAMILY PREMIUM 

ITALY

I was removed from the "Premium Family" package because I did not communicate the address within the set time. The problem is that the undersigned, as well as the holder of the plan, could not confirm/ change the address on the dedicated page. In addition, no email where it was possible to confirm the address was forwarded to me (obviously I give free access to the email in case of control). To date I have been removed from the plan without having the opportunity to confirm my address losing so not only the premium service but also money

[Alex]

Hi there @JoeSita,

Thanks for reaching out about this in the Community!

We are aware of this issue and our team is currently looking into it. You can head over to this Ongoing Issue thread and try the troubleshooting steps described there, see if any of those help you. Don't forget to add your +Vote and subscribe to the thread in order to stay up to date with any development.

Don't hesitate to reach out again if you have more questions.

Cheers.