Spotify Family

[caglaa]

Hi, I used to be a member of a Premium Family plan until yesterday. I’ve got an e-mail that says my account hasn’t been confirmed so that I’m now using my Spotify with a free membership. We’ve tried to sent another invitation but it hasn’t been confirmed either since I can’t get into another family plan for a year. Can someone please help me with this situation? 

[OneByBoo]

Hey there @caglaa,

thanks for posting !

Please make sure to read this help page on Premium for Family as it has all answers to your questions.

Let me know if you have any further questions 😃

[caglaa]

Hello again, and thanks for answering but sadly that link hasn’t solved my problem. I’m adding a screenshot in order to explain my issue. Hopefully I’ll find a way to fix this 🙂