Spotify connect stopped working on family accounts

[Quinten0109]

Plan: Premium for family

Country: Netherlands

Device: Phones:   iPhone 7, Samsung galaxy s9+

              Laptops:  Lenovo x1 extreme, Lenovo T430)

Operating System

(Windows 10, Android version 9, IOS 12.4.1)

My Question or Issue

I own a premium for family account and we have heos at home. I can connect to all of the heos speakers with spotify connect, but all the family accounts can't see any of the heos speakers or any other speakers for that matter. A month a go this still worked why doesn't it work now?

I tried this on 4 different devices and on every single one of them, my account could see and control the speakers and on the family accounts I couldn't even see the speakers...

This makes zero sense to me. What to do???

[Rene01]

Hi @Quinten0109,

You use the spotify app to connect or the heos app (not sure if there is any, i have sonos and there is a sonos app which can be used).

Regards,

René