Spotify for family

[leonie-81]

I have invited my children onto my spotify account. I have sent an invitation to each using our common family email. When they go to accept the invitiation they get a screen  telling them they cannot join spotify for family!!!! Spotify have debited our account the full amount but we are not getting access to the service!!!

[kas0403]

Please chat with a Spotify employee so they can look into your account to resolve the issue. The online chat link: https://support.spotify.com/us/contact-spotify-support/?contact

Hope that helps.

Happy listening!