Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Still getting adverts on my iphone despite being part of Premium Family

Still getting adverts on my iphone despite being part of Premium Family

  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium Family

Country

UK

Device

iPhone SE

Operating System

IOS latest

 

I am part of a Premium Family plan and I am logged in and showing as part of the family plan but on my iphone I still get adverts.

 

Reply
1 Reply

Hey there @Tanglefoot21!

 

Thanks for reaching out about this on the Community.

 

Just to confirm, have you tried logging out > restarting your device > logging back in?

 

If you still don't get Premium features, feel free to check the steps listed here

 

Keep us posted on how it goes and don't hesitate to let us know if the issue persists.

 

Have a great day!

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts