Why does my wife have to wait up to 12 months for the invitation?

[#1]

My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family plan, I could cancel it as a result of this.

[Maxim]

Hey there,

Thanks for coming to the Community.

Can you please post the exact error message that she's seeing when she tries to accept the Premium Family invite using her account? 🙂

Looking forward to your reply.

[Billy-J]

Hey there! Thanks for reaching out. 

Keep in mind that plan members can change plans once every 12 months. If that’s the case for your wife, then there isn’t anything that can be done to bypass that. 

An alternative would be for your wife to create a new account, and transfer her content over that new account - and send her an invite from there. 

There’s more information about how the Premium Family plan works here. 

I’ll be here if you need anything else!