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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 169602 Views
  • 32 replies
  • 9 likes
  • 169602 Views
  • 32 replies
  • 9 likes

Solved!!Superuser Contribution Duo Premium account set back to Free

Dear community,As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of Spotify in a different country and should change my se...

  • Casual Listener
  • Dear community, As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of...
  • FrankSchoe
  • Casual Listener
  • 1724 Views
  • 2 replies
  • 0 likes
  • Account
  • 1724 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hearing Un-Integrated Ads for Podcasts with Premium Family

I listen to a lot of podcasts, but had taken a break before listening again yesterday. While listening, I saw on the Spotify lock screen Music Player that the podcast was being interrupted by 30-60 second commercials from StateFarm, etc. I recognize ...

  • Newbie
  • ...emoving ads from mobile listening is a significant reason why I pay for Spotify Premium (Premium Family), which makes this either seem like a glitch - or a sneaky new policy.   Device: Samsung S...
  • Yordan
  • Moderator
  • 859 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 859 Views
  • 1 replies
  • 0 likes

Superuser Contribution Share Playlist of podcasts with Spotify Kids

PlanPremium FamilyCountryUnited StatesDeviceiPodOperating SystemiOS 10 My Question or IssueWhen I share a playlist that contains only podcasts with my child's Spotify Kids account, none of the podcast episodes show up on my child's Spotify Kids app. ...

  • Casual Listener
  • Plan Premium Family Country United States Device iPod Operating System iOS 10   My Question or Issue When I share a playlist that contains only podcasts with my child's Spotify Kids a...
  • Redremedy
  • Casual Listener
  • 5706 Views
  • 12 replies
  • 13 likes
  • Premium for Family
  • 5706 Views
  • 12 replies
  • 13 likes

Solved!!Superuser Contribution Family mix wont pop up

PlanFamily PremiumCountryUSA My Question or IssueFamily mix wont pop up on my family account page and I I'm the owner of the plan I had the plan for around 3 weeks.

  • Newbie
  • Plan Family Premium Country USA   My Question or Issue Family mix wont pop up on my family account page and I I'm the owner of the plan I had the plan for around 3 weeks.
  • Elena
  • Moderator
  • 760 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched from Duo to Family. But account still shows Duo

Hi. Today switched from my 3 month Duo subscription to a 3 month Family subscription and paid for the same. However, my account still shows I'm using Duo. I read on the website that you could switch between plans. I've got the receipts. Also, will I ...

  • Casual Listener
  • Hi. Today switched from my 3 month Duo subscription to a 3 month Family subscription and paid for the same. However, my account still shows I'm using Duo. I read on the website that you could s...
  • Elena
  • Moderator
  • 605 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 605 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Family premium V2

Do you know why the name of my re-subsription plan is: family premiun v2? What V2 mean? Thank you.

  • Newbie
  • Do you know why the name of my re-subsription plan is: family premiun v2?  What V2 mean? Thank you.  
  • Alex
  • Spotify Legend
  • 992 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 992 Views
  • 1 replies
  • 0 likes

Leaving a Family plan and going Premium

Hey Everyone!My question is about leaving a Premium Family plan.I am currently a member of a Family group, but I would like to leave it, and make my profile simply Premium (individually).However I am not the administrator of the Family, and I can't c...

  • Visitor
  • Hey Everyone! My question is about leaving a Premium Family plan. I am currently a member of a Family group, but I would like to leave it, and make my profile simply Premium (individually). H...
  • AdamDamon
  • Spotify Star
  • 77728 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 77728 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist passage

PlanFamily CountryItalySamsung Galaxy 20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs it possible to pass a playlist from an account of one of my family members to mine? Or is it possible to choose who can collaborate...

  • Regular
  • Plan Family  Country Italy Samsung Galaxy 20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is it possible to pass a playlist from an a...
  • Alex
  • Spotify Legend
  • 735 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 735 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Family + Google Home + Casting

I currently have a personal (not family) Spotify Premium account.I also have a Google Home, which is connected to my Spotify account.I love the recommendations Spotify gives me. My family all play music on the Google Home (via voice commands). Howeve...

  • Casual Listener
  • I currently have a personal (not family) Spotify Premium account. I also have a Google Home, which is connected to my Spotify account. I love the recommendations Spotify gives me.   My family...
  • rurounimaikeru
  • Newbie
  • 35665 Views
  • 12 replies
  • 2 likes
  • Premium for Family
  • 35665 Views
  • 12 replies
  • 2 likes

Superuser Contribution Joining New Family Plan

Hi! Just last night I was removed off a Spotify family plan I joined around April 2021. For personal reasons, I cant join it back and am looking for a new plan. Fortunately my friend had a spot in her family plan and upon accepting the invite via the...

  • Newbie
  • Hi! Just last night I was removed off a Spotify family plan I joined around April 2021. For personal reasons, I cant join it back and am looking for a new plan. Fortunately my friend had a spot in h...
  • Kiril
  • Moderator
  • 1173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1173 Views
  • 1 replies
  • 0 likes

How to cancel Family plan but allow daughter to remain

My Question or IssueI currently have family plan and would like to cancel Spotify but my daughter would like to keep Spotify since she has so many playlists she uses for work. I would like to cancel and allow her to set up her own account in a way th...

  • Casual Listener
  • My Question or Issue I currently have family plan and would like to cancel Spotify but my daughter would like to keep Spotify since she has so many playlists she uses for work.  I would like t...
  • AdamDamon
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant add a member to family plan

I created a family premium account a couple of months back, I was able to add my parents onto the plan without any issues, (they have never had spotify before), however I have been unable to add my brother, every time we have tried it gives an error ...

  • Newbie
  • I created a family premium account a couple of months back, I was able to add my parents onto the plan without any issues, (they have never had spotify before), however I have been unable to add my b...
  • Jeremy
  • Spotify Legend
  • 1051 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1051 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Member to travel

PlanPremium Family My Question or IssueMy sister created a premium family and I'm alreadyialready in it. But I'll be travelling outside the country for a few months. Will I still be able to access spotify? Will there be no issue with the other member...

  • Regular
  • Plan Premium Family   My Question or Issue My sister created a premium family and I'm alreadyialready in it. But I'll be travelling outside the country for a few months. Will I still be a...
  • Alex
  • Spotify Legend
  • 2552 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2552 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Accessing spotify overseas while on Premium Family

Hi, So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my spotify account? How about the payment? My credit card is on the Phi...

  • Regular
  • Hi,   So, I'm currently on the Philippines and I subscribed for Spotify Family so I'm the Plan Manager. But I'm soon going to Australia for 6 months, will I still be able to access my s...
  • MafeG
  • Spotify Legend
  • 4363 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 4363 Views
  • 5 replies
  • 0 likes

Plan Manger cancels subscription - 12 month rule

PlanPremium FamilyPhilippines My Question or IssueWhat if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?

  • Regular
  • Plan Premium Family Philippines   My Question or Issue What if the plan manager cancels the plan, will the members be restricted for 12 months before joining another one?    
  • AdamDamon
  • Spotify Star
  • 1764 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1764 Views
  • 1 replies
  • 1 likes

Superuser Contribution adicionar membro novamente.

ola, Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outra pessoa uma vez a cada 12 meses.'' Como posso resolver ? PlanFree...

  • Casual Listener
  • ola,    Estou tentando adicionar meu irmão novamente ao meu plano, porem após ele fazer as etapas necessárias, aparece a mensagem dizendo, ´´So ~e possível entrar no plano premium de outr...
  • Yordan
  • Moderator
  • 1714 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1714 Views
  • 1 replies
  • 0 likes

Erro para adicionar pessoas ao plano familiar

Olá, sou assinante do plano familiar há 01 ano, e esta semana todos os meus familiares, no qual residem no mesmo endereço que eu, foram exluídos, e ao adicionar sempre da erro dizendo que o endereço não é compatível, vi alguns relatos, porém todos pe...

  • Newbie
  • Olá, sou assinante do plano familiar há 01 ano, e esta semana todos os meus familiares, no qual residem no mesmo endereço que eu, foram exluídos, e ao adicionar sempre da erro dizendo que o endereço ...
  • Leobelo
  • Casual Listener
  • 2312 Views
  • 2 replies
  • 0 likes
  • 2312 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with the e-mail confirming the address

Hi,one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various devices.PlanPremiumCountryPOLANDIssue

spotify.JPG
  • Newbie
  • Hi, one of my family members cannot confirm the address because they received an email without a link to confirm the address. What can be done in this situation? He checked the e-mail on various d...
  • MafeG
  • Spotify Legend
  • 807 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 807 Views
  • 1 replies
  • 0 likes

Superuser Contribution My family can't be in my premium family

PlanPremiumCountryColombia I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because it says a person can only change plans once a year, but its se same plan, C...

  • Newbie
  •   Plan Premium Country Colombia   I had family premium but the last payment couldn't get made so I make a new payment and in the attempt to add my family again they couldn't because i...
  • Jeremy
  • Spotify Legend
  • 886 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 886 Views
  • 2 replies
  • 1 likes

Superuser Contribution Duo not duoing

Just upgraded to duo, but can't play different music on our devices.Uninstalled and installed to no avail

  • Newbie
  • Just upgraded to duo, but can't play different music on our devices. Uninstalled and installed to no avail
  • Alex
  • Spotify Legend
  • 750 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 750 Views
  • 1 replies
  • 0 likes