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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168543 Views
  • 32 replies
  • 9 likes
  • 168543 Views
  • 32 replies
  • 9 likes

Superuser Contribution Wife changed mobile phone, now I can't invide her anymore to the family plan.

PlanFamily PremiumCountrySwitzerlandDeviceSamsund S21 UltraOperating SystemAndroid 12 My Question or IssueLike in the titleif she opens the invite link, she doesn't can confirm the adress. She only can login with my own account. Any solutions for thi...

  • Newbie
  •   Plan Family Premium Country Switzerland Device Samsund S21 Ultra Operating System Android 12   My Question or Issue Like in the title if she opens the invite link, she d...
  • Maxim
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 507 Views
  • 1 replies
  • 0 likes

Ineligible For Family Plan

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows 11 (Laptop) My Question or IssueI have an active Spotify Premium account and have for several years. I was attempting to upgrade to the family plan,...

  • Casual Listener
  • ...remium account and have for several years. I was attempting to upgrade to the family plan, but keep receiving this error message that says I am ineligible. I pay through Apple, I canceled my subscription t...
  • Maxim
  • Spotify Star
  • 469 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 469 Views
  • 3 replies
  • 0 likes

Superuser Contribution Phone number

PlanPremiumCountryUkDeviceXz2Operating SystemAndroid 10 My Question or IssueAlready posted a question. No response. What is the phone number for support?I am paying for premium. I expect that it comes with support?

  • Regular
  •   Plan Premium Country Uk Device Xz2 Operating System Android 10   My Question or Issue Already posted a question. No response.  What is the phone number for support? I am...
  • Alex
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 378 Views
  • 1 replies
  • 0 likes

Music stopped playing on my phone only

HiI deleted my user data and cache from the settings of my xperia xz2 and since then my content doesn't play. I can open the player and browse the menus but as soon as I select any song the page is blank, sometines with a green spinning circle. I tho...

  • Regular
  • Hi I deleted my user data and cache from the settings of my xperia xz2 and since then my content doesn't play. I can open the player and browse the menus but as soon as I select any song the page is...
  • Cupdecha
  • Regular
  • 1261 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1261 Views
  • 4 replies
  • 0 likes

Solved!! [iOS] My family mix issue

My family mix won’t let me join, even if it says I’m in it, I’m not. It says “be the first to join”.can anybody help?

  • Casual Listener
  • My family mix won’t let me join,  even if it says I’m in it, I’m not. It says “be the first to join”. can anybody help?
  • Treeeater3000
  • Casual Listener
  • 907 Views
  • 2 replies
  • 0 likes
  • iOS
  • 907 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to change country after upgrading to Premium Family from Premium Individual

PlanPremium (Individual > Family)Country Japan (originally UK) Deviceeverywhere - iPhone, Android, Samsung SmartTV, Alexa Premium account originally signed up in UK with UK address and UK payment details in 2015. In 2017, moved with family (me, wife,...

  • Casual Listener
  • Plan Premium (Individual > Family) Country Japan (originally UK)     Device everywhere - iPhone, Android, Samsung SmartTV, Alexa     Premium account originally s...
  • Ver
  • Spotify Legend
  • 697 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 697 Views
  • 3 replies
  • 0 likes

Superuser Contribution REPORT EXPLICIT SONG... HELP!

HELP PLEASEEEEEPlanPremiumDevice(Samsung Galaxy s7, iPad, Windows10) My Question or IssueI HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PLAYING... WHAT CAN I DO?I CAN ONLY FIND THE REPORT BUTTON ON MY PHONE A...

  • Casual Listener
  • HELP PLEASEEEEE Plan Premium Device (Samsung Galaxy s7, iPad, Windows10)   My Question or Issue I HAVE TURNED ON THE FILTER TO EXCLUDE SONGS WITH EXPLICIT CONTENT BUT SOME OF THEM KEEP PL...
  • Jeremy
  • Spotify Legend
  • 2240 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 2240 Views
  • 6 replies
  • 1 likes

Address verification

PlanPremiumCountryFranceDeviceDell InspironOperating SystemWindows 10 My Question or IssueSpotify believes that I am trying to join a Family Plan from a different country and I cannot validate the address for my kid. Not sure what to do, all settings...

  • Newbie
  • Plan Premium Country France Device Dell Inspiron Operating System Windows 10   My Question or Issue Spotify believes that I am trying to join a Family Plan from a different country a...
  • Maxim
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 614 Views
  • 1 replies
  • 0 likes

Billing/home address different?

I would like to use my aunt's card to start a Spotify Premium family plan, but she lives in another state. How should I fill this page out? Should I be using my home address or my aunt's billing address? How do I make it so my siblings can join by ty...

  • Newbie
  • I would like to use my aunt's card to start a Spotify Premium family plan, but she lives in another state. How should I fill this page out? Should I be using my home address or my aunt's billing a...
  • Maxim
  • Spotify Star
  • 1184 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1184 Views
  • 1 replies
  • 0 likes

Cannot join premium family (location issue?)

I have a Premium Family account and shared the link with my son. He clicks on the link and adds his account number but even though he uses the same address I provided for the family account he gets an error message that it is the wrong address. We th...

  • Newbie
  • I have a Premium Family account and shared the link with my son. He clicks on the link and adds his account number but even though he uses the same address I provided for the family account he gets a...
  • OneByBoo
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from my siblings’ accounts included in playlists that aren’t “Family Mix”

Family PlanPremiumUSA Device(iPhone 12)Operating System(iOS 14.) My Question or IssuePretty much what it says in the subject :(. When i search for top songs of previous years the songs of my siblings (which i have never listened to on this account) c...

  • Casual Listener
  • Family Plan Premium USA   Device (iPhone 12) Operating System (iOS 14.)   My Question or Issue Pretty much what it says in the subject :(. When i search for top songs of p...
  • MafeG
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan - Plan manager

Hi Folks - Is there a way to find out the Plan manager account info (email / username) from the Plan member account page? We've had a Family Plan for a couple years. My wife and I recently upgraded out iPhones and although we can remember the Plan me...

  • Newbie
  • Hi Folks -   Is there a way to find out the Plan manager account info (email / username) from the Plan member account page?   We've had a Family Plan for a couple years. My wife and I r...
  • Elena
  • Moderator
  • 4068 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 4068 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • Hello, I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I w...
  • JillianWilkie
  • Regular
  • 168543 Views
  • 32 replies
  • 9 likes
  • 168543 Views
  • 32 replies
  • 9 likes

Premium family plan issues with country because of traveling

PlanPremium/FamilyCountryGreece at the moment, but changing every month or so. My Question or IssueHi thereWe have lived in Denmark for all our live, but now we have sold everything we own and we are traveling the world.For confirmation on that, you ...

  • Regular
  •   Plan Premium/Family Country Greece at the moment, but changing every month or so.   My Question or Issue Hi there We have lived in Denmark for all our live, but now we have sold e...
  • Michaelgimm
  • Regular
  • 1454 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1454 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unknown Money Cut

Plan Premium Country Turkey Device Samsung Galaxy A32 Operating System Android My Question or Issue Merhaba size problemimden bahsetmek istiyorum. Ne zaman aldım bilmiyorum ama bir gün kredi kartımdan şuan hatırlamadığım bir spotify hesabı için premi...

  • Newbie
  • Plan Premium Country Turkey Device Samsung Galaxy A32 Operating System Android   My Question or Issue Merhaba size problemimden bahsetmek istiyorum. Ne zaman aldım bilmiyor...
  • Elena
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see my family members.

PlanFamily PremiumCountryMéxico DeviceSamsung Galaxy Note 9, Windows10, 11My Question or IssueI'm trying to see my family members so I want to manage the accounts, but the link to get there is just not working. I tried to go to My account>Family Memb...

  • Casual Listener
  • Plan Family Premium Country México   Device Samsung Galaxy Note 9, Windows10, 11 My Question or Issue I'm trying to see my family members so I want to manage the accounts, but the link t...
  • Eni
  • Moderator
  • 1091 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1091 Views
  • 3 replies
  • 0 likes

1 credit card on multiple accounts

Plan: PremiumCountry: Vietnam DeviceMultipleOperating SystemMultiple My Question or IssueFamily plan is not available in Vietnam. Thus the only logical option is to make multiple accounts all using my card.I previously read that I can not use a singl...

  • Casual Listener
  • Plan: Premium Country: Vietnam   Device Multiple Operating System Multiple   My Question or Issue Family plan is not available in Vietnam. Thus the only logical option is to make m...
  • OneByBoo
  • Roadie
  • 2009 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2009 Views
  • 1 replies
  • 0 likes

Quited own plan, joined in, want to start own plan again. Can I do that in 1 year?

PlanFamily plan My Question or Issue Hello! My problem is, that I ended my own Family Plan in 2021 february ( which cancelled in march 13.), and joined in to an another Family plan right away ( which is not mine). I want to quit this plan, and start ...

  • Newbie
  • Plan Family plan   My Question or Issue   Hello!   My problem is, that I ended my own Family Plan in 2021 february ( which cancelled in march 13.), and joined in to an another Family...
  • Maxim
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Flatmate can't join Premium Family plan

PlanPremium FamilyCountrySerbiaDeviceiPhone 11Operating SystemiOS 15.1My Question or IssueI'm the plan manager. A flatmate left our Family Premium plan today and another one wanted to jump in, but when she tried to type in the address me and the othe...

  • Casual Listener
  • Plan Premium Family Country Serbia Device iPhone 11 Operating System iOS 15.1 My Question or Issue I'm the plan manager. A flatmate left our Family Premium plan today and another one w...
  • Kiril
  • Moderator
  • 485 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 485 Views
  • 3 replies
  • 0 likes

Why do I have to wait 12 months to join a new family plan?

PlanFree/PremiumCountryEnglandDeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have just recently moved off a family plan with my mates to go into one with my family why do you have to wait 12 months?

  • Newbie
  •   Plan Free/Premium Country England Device iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i have just recently moved off a family p...
  • OneByBoo
  • Roadie
  • 2984 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2984 Views
  • 1 replies
  • 0 likes