Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hola,Agregué a mi hermano a suscripción familiar y me dice que aparezco con otro nombre, como poder cambiar ese nombre..??Espero que me ayuden.
PlanPremium Family CountryCanadaDeviceMine is an iPhone 6, my fiancé (who I’m trying to add to my plan) has a Samsung Galaxy S9 plus My Question or IssueI’m trying to add my fiancé to my family plan. I send him the invite and he gets it, accepts it a...
I'm already paying for Premium For Family, so I sent my wife an invite. It worked the first time for like a few days, but then she was kicked out because you "Couldn't verify that we lived together", even though we do, in fact, live together. They se...
I have spotiy premium family and so far only me and my sister is on it, but I've suggested to my dad that I could get him in on it too. My parents are divorced and even though my address is written up at my mom's house I live 50/50 with them (One wee...
PlanPremiumDeviceSamsung S10Operating SystemAndroid My Question or IssueI have always had Spotify Premium, however my downloaded music has suddenly become unavailable, and when I try to download it I get a pop up telling me I'm trying to access a pre...
Using Spotify Premium, USA, on my Iphone & Windows 10. Hello! I noticed songs popping up on my recently played list that weren't things I listen to, so I knew something was wrong. I logged into my Spotify Premium for Family account and found names of...
My Question or IssueHello everyone,Thank you for taking the time to read this post.I am head of an family account and invited four people who live with me. Three of them got the invite and joined but the last person can't get in whatever we try.We di...
PlanPremiumUnited Kingdom Device(iPhone 6 plusOperating System(iOS 10 My Question or IssueI have purchased Premium for Family. We now live in France but my Spotify is UK. It won’t let me add husbands iPhone 6 Plus as says we aren’t at same address. W...
Plan FreeCountry ItalyDeviceSamsung Galaxy s10Operating SystemAndroid 9 PieMy Question or IssueDa quando ho spotify family, non mi scarica più la musica. Mi dice che la percentuale di download è 13% quando in realtà non ha scaricato alcun brano. Ho p...
PlanWas on student plan. now saying im on free plan CountryCanada DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI was on a student spotify plan, but my family had gotten a plan and had sent me an invite. I had some trouble joining, and to ...
PlanPremium Familiar CountryCosta Rica Device(Samsung Galaxy S 10+) Operating System(Android Pie) My Question or IssueI have an error when downloading my saved songs, I am with a WiFi connection and I am not downloaded. warning message: waiting to lo...
Plan: Spotifity Plan famiiar premiumPaíses: ColombiaDispositivos:Computador y Xiaomi Redmi 6Operating SystemWindows 10 y Android 8.1Mi problema:Ayer renové mi Plan Familiar Premium, aunque todo procedió correctamente con elpago a la hora de enviar la...
My Question or Issue As of late, I've noticed that tracks aren't automatically saved when I save or heart albums from my desktop or mobile device. This is a recent development and unsure if this affects anyone else.
PlanI had a Premium for Family plan and payment was just made on June 14, 2019.Country Device(iPhone 6) and also an imacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had been listening to my spotify premium for family ...
Hi have send a mail to my wife to get the family spotify but she dosent recived any mailshe does have a premium allredy on that mail. please help
PlanPremiumCountry DeviceIphone 6sOperating SystemiOs 10 My Question or IssueHey Guys, a friend of mine was downranked to Spotify Free.She went Premium for about two years, before her Premium stopped working. The Owner of the Family Premium showed me...
Hi,we are 2 adults and 5 kids. Is it possible to get 7 linked acconts. Regards Mattias
Hey,und zwar würde ich mir gerne Premium Family zulegen wollen.Ist es denn möglich, Premium Family mit einer Guthabenkarte zu bezahlen? Ich habe im Forum aber auch direkt bei der Support-Seite verschiedene Meinungen gefunden, weshalb ich jetzt ziemli...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium / FamilyCountryFranceDeviceiPhone 8Operating SystemiOS 10My Question or IssueHello. I have a family account and we are 4 members (roomates). One of us got kicked-out from the account. I sent to my roomate an invit but she can't join back ...