Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My husband is getting an error when trying to accept my invite to the family plan102- Oops something went wrong. Please try again.He's tried again and again...PlanPremium familyCountryUSADevice(Google pixel)Operating System( Android Oreo) My Question...
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wondering is there a Family Subscription Plan that includes Hulu?
Bom dia!Realizei a contratação do serviço Premium no dia de hoje, no valor completo sem descontos. Entretanto, o desconto para universitários somente me foi apresentado APÓS o pagamento do serviço. Neste caso, uma cobrança de valor integral está agen...
Hi. We have the Family Plan. My daughter got a new device and we cannot remember her username/info. When I log into my Family Plan, it only shows my info. How do I access the rest of my family's details? I will likely need to reset her password.
PlanFree/PremiumCountryNorwayDevice(iPhone 6+)Operating System(iOS 10) My Question or IssueI’m from Norway and have Spotify Premium Family, but I’m in the US now and it’s not working.
Hello,Until last month I had a family plan with one other person, but I had a problem with my card that stopped charging.Now I try to continue THE SAME FAMILY PLAN WITH SAME PERSON, and says it is not possible. I thought I would have to wait 12 month...
Hello Spotify Team,I am contacting you with the following problem. I have subscribed to a premium account and share it in the family subscription with my wife. However, we have now received repeated requests from you to verify the address. If my wife...
PlanPremiumCountryAustralisDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have been manually removed from a Spotify family account as I didnt want to contact the admin of the account. Will they be notified that I have been remove...
I put in my address rather quickly and now dont even know how I wrote it out. Where can I see how I input my address? is there a way to verify?
PlanPremiumCountryBrasil My Question or Issue Olá, Realizei um plano familiar e convidei meu pai para participar, porém ele foi desconectado por não conseguirem verificar o endereço. Fiz um novo convite para ele, porém agora não é possível conectar, ...
Ich hatte ein Family Abo mit ner Mitbewohnerin gehabt. Da sie nicht mehr hier wohnt, ist sie aus dem Family Abo von mir rausgeworfen worden und ich habe das family Abo gekündigt. Nun habe ich andere Mitbewohner und wir wollen das Family Abo abschließ...
PlanFree/PremiumUSA DeviceiPhone / PC / Mac I am trying to add my mom to my Family account. I have added my dad effortlessly, but adding mom is not working. The error message I keep getting is below. Steps I have taken:Send invite to her emailShe cli...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium for familyCountryItalyDeviceEvery possible Apple device iOS and Mac Os Hi. At the moment I have a premium for family subscription and I am the main subscriber. I would like to cancel my subscription and to keep the premium subscription of...
PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 10 My Question or IssueHi,I redeemed a gift card into a 12 month Premium Spotify account. Works fine. When I'm about to change the plan to Family Premium, I'm asked to pay an additional 1...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
DeviceSamsung Galaxy 9Hello!Recently my family discovered the Family Mix, and it's a really neat feature! Through this process, we realized my account wasn't on the family plan. After I was added, we were hoping I would start to be factored in on the...
I have register my address for 1 month ago and my address doesnt have street number. So , recently i have 1 new family member that wants to join. After i filled it all the same address , i cant submit because they ask me to fill up street number wher...
Saya sudah pernah di invite oleh adik saya untuk bergabung ke family premium...saya lupa untuk verifikasi data...seminggu setelahnya saya dikeluarkan dari premium...kemudian adik saya invite lg untuk bergabung ke family tp saya tidak bs bergabung lag...
Plan: PremiumCountry: United States and JamaicaDevice: Samsung Galaxies My Question or IssueI would like to switch to the family premium subscription for myself and my girlfriend. The thing is she travels to Jamaica frequently (she still has family b...