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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168556 Views
  • 32 replies
  • 9 likes
  • 168556 Views
  • 32 replies
  • 9 likes

PLEASE HELP! FAMILY PREMIUM PLAN

PlanPremiumCountryUSADeviceIphoneOperating SystemiOS 12 My Question or IssueI’ll be traveling to brazil during summer, from june to august. I have a family premium plan, will I be able to use my premium plan?

  • Newbie
  •   Plan Premium Country USA Device Iphone Operating System iOS 12    My Question or Issue I’ll be traveling to brazil during summer, from june to august. I have a family p...
  • Billy-J
  • Spotify Star
  • 764 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 764 Views
  • 2 replies
  • 0 likes

Paying for family plan, not the owner of the plan, want to stop payments

PlanFamily premiumCountryCanadaMy Question or IssueI am paying for a family play for my now ex girlfriend and her family, however she is the account owner so I can not cancel payments. I would like to stop payments and get spotify premium for just me...

  • Newbie
  • Plan Family premium Country Canada My Question or Issue I am paying for a family play for my now ex girlfriend and her family, however she is the account owner so I can not cancel payments. I w...
  • sriver
  • Gig Goer
  • 396 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy s8 Autoplaying tracks and won't stop

PlanFamilyCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify keeps autoplaying random songs every few seconds. I can stop the song, shut the app, a few seconds later another random so...

  • Newbie
  • Plan Family Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Spotify keeps autoplaying random songs every f...
  • Peter
  • Spotify Legend
  • 600 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 600 Views
  • 2 replies
  • 0 likes

Superuser Contribution After upgrade to premium I lost 99% of my playlist and two other playlists

I've been using Spotify desktop at home/work for quite a while. I did use Spotify mobile app for a bit in the past. A few days ago I upgraded to Family Premium. I decided to log in on my phone and try it out. I found 8 songs of my playlist remained (...

  • Casual Listener
  • I've been using Spotify desktop at home/work for quite a while. I did use Spotify mobile app for a bit in the past. A few days ago I upgraded to Family Premium. I decided to log in on my phone and t...
  • Peter
  • Spotify Legend
  • 3273 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 3273 Views
  • 4 replies
  • 1 likes

Superuser Contribution Help!! Can’t sign back into a seperate family members account

I have a family premium subscription and had my mum set up as a user on her phone but she had a seperate profile for her playlists etc but now she has changed her mobile and I’m unable to retrieve her account, when she try’s to sign in on her new han...

  • Casual Listener
  • I have a family premium subscription and had my mum set up as a user on her phone but she had a seperate profile for her playlists etc but now she has changed her mobile and I’m unable to retrieve h...
  • Peter
  • Spotify Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 699 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music stops playing if another family member plays music from another google mini in a different

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 2609 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2609 Views
  • 3 replies
  • 0 likes

My family members have been excluded from my acount

I tried to invite them with their account, but Spotify could not verify their address.So I told them to open a new account, but again after a month the premium account has been suspended for them.... How could I certify MY WIFE's account and the rest...

  • Newbie
  • .....   How could I certify MY WIFE's account and the rest of the family?  
  • OneByBoo
  • Roadie
  • 704 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 704 Views
  • 1 replies
  • 0 likes

Family Plan is not working

Hi,I am trying desperately to get all my family members onto if the family plan, we are living in the same house, even same laptop - work station etc.. procedure as follows:1. invite my wife-2. received email link - green button - followed through3. ...

  • Newbie
  • Hi, I am trying desperately to get all my family members onto if the family plan, we are living in the same house, even same laptop - work station etc.. procedure as follows: 1. invite my wife- 2....
  • Unknownatts
  • Newbie
  • 625 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 625 Views
  • 4 replies
  • 0 likes

Hacked family plan

PlanPremium family CountryNLDeviceSony Xperia XZ2 Operating SystemAndroid Oreo 9 Account - Premium for Family [ ref:_00DD0pxIW._5002o27WCGp:ref ] My Question or Issue Is Spotify acting to take down the site REMOVED? My family acount got hacked, and s...

  • Newbie
  •   Plan Premium family  Country NL Device Sony Xperia XZ2  Operating System Android Oreo 9   Account - Premium for Family [ ref:_00DD0pxIW._5002o27WCGp:ref ] &n...
  • Loxer
  • Community Legend
  • 829 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 829 Views
  • 1 replies
  • 0 likes

Google home mini out of stock for French

PlanPremium CountryFrench DeviceLaptop Operating SystemWindows 10 My Question or Issue Hello ^^,Black Google home mini is out of stock in French so it's impossible to order one... Thank you for responding!

  • Casual Listener
  • Plan Premium   Country French   Device Laptop   Operating System Windows 10   My Question or Issue   Hello ^^, Black Google home mini is out of stock in French...
  • thedeadwalker
  • Casual Listener
  • 957 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 957 Views
  • 2 replies
  • 0 likes

Google Cancelled Home Mini Order (Australia)

PlanPremium FamilyCountryAustralia DeviceGoogle pixel 3 - Windows 10 LaptopOperating SystemAndroid 9, Windows 10 My Question or IssueI upgraded to a family subscription as soon as I received the email offer.I then received a link from Spotify to plac...

  • Regular
  • Plan Premium Family Country Australia   Device Google pixel 3 - Windows 10 Laptop Operating System Android 9, Windows 10   My Question or Issue I upgraded to a family s...
  • rogue01
  • Newbie
  • 1264 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1264 Views
  • 4 replies
  • 0 likes

[Family] Allow Family Members with a different Address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I register my son for premium family? He stays with me one week and with his mother the s...

  • Newbie
  • ...egister my son for premium family? He stays with me one week and with his mother the second week. His address is legally registered with his mother, since you can only have one national registry a...
  • OneByBoo
  • Roadie
  • 535 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 535 Views
  • 1 replies
  • 0 likes

Premium Family

PlanPremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I leave a Family Plan and open my personal family plan?

  • Newbie
  • ...Family Plan and open my personal family plan?  
  • Billy-J
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 479 Views
  • 1 replies
  • 0 likes

Why does my account still show premium trial?

PlanPremium for FamilyCountryuk DeviceiPadOperating System(iOS 12.1.1 My Question or Issue I have an account set to premium trial. I accepted the invite to my wife’s family plan and completed the page using the email for my existing account. It has c...

  • Newbie
  •   Plan Premium for Family Country uk   Device iPad Operating System (iOS 12.1.1   My Question or Issue   I have an account set to premium trial.   I accepted t...
  • Billy-J
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 437 Views
  • 1 replies
  • 0 likes

Solved!! I am being charged for Premium for Family as well as regular Premium

PlanPremium for Family/PremiumCountryNew Zealand My Question or IssueI am being charged for both Premium for Family and regular Premium. My account says I am on regular Premium and doesn't give me access to the Premium for Family dashboard.

  • Newbie
  • Plan Premium for Family/Premium Country New Zealand   My Question or Issue I am being charged for both Premium for Family and regular Premium. My account says I am on regular Premium and d...
  • Billy-J
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 584 Views
  • 1 replies
  • 0 likes

Adding Member

My Question or Issue I want to add my son to my existing premium for family plan.I started the account i pay the bill.We only have My wife daughter and myself on it currently,Help page says go to account,click premium for family in menu on left,I don...

  • Newbie
  • My Question or Issue I want to add my son to my existing premium for family plan.I started the account i pay the bill.We only have My wife daughter and myself on it currently,Help page says go to a...
  • OneByBoo
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amazon echo family account with parents

PlanPremiumCountry uk Device(iPhone 8 Plus)Operating System(iOS 12.2) My Question or Issuehi, i use an Amazon Echo Plus(2nd gen), parents use amazon echo dot(3nd gen)at the min, i have both devices connected up to my individual spotify account, if i ...

  • Visitor
  • ...ot(3nd gen) at the min,  i have both devices connected up to my individual spotify account,  if i upgrade my spotify account to family plan.  how do i set it up so my parents can use t...
  • Peter
  • Spotify Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 487 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I change the name of the inviter on the Family invite?

I have the family premium plan, but when I send invites it has the wrong name who's inviting and I would need the change the name of the inviter. I would also need to change my address.

  • Visitor
  • I have the family premium plan, but when I send invites it has the wrong name who's inviting and I would need the change the name of the inviter. I would also need to change my address.
  • Peter
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forum en français

My Question or IssueBonjour, comment puis-je trouver un forum en français ou comment filtrer le contenu de ce forum pour sélectionner ce qui est en français ? Merci

  • Newbie
  • My Question or Issue Bonjour, comment puis-je trouver un forum en français ou comment filtrer le contenu de ce forum pour sélectionner ce qui est en français ? Merci  
  • Peter
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading from premium to family with gift card funds remaining?

My partner and I both have sptofiy premium. I would like to upgrade from the premium to family plan, however both our accounts are in credit because we pay for our services using Spotify Gift cards. If I switch my account to the family plan, and invi...

  • Newbie
  • My partner and I both have sptofiy premium. I would like to upgrade from the premium to family plan, however both our accounts are in credit because we pay for our services using Spotify Gift cards....
  • Peter
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 449 Views
  • 1 replies
  • 0 likes