Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFamily planCountryUSA My Question or Issue In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it will tell me that the address cannot be verified. When clicking on the link I rece...
La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador
PlanPremiumCountry Mexico My Question or Issue I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and appears a message (add image) that says "You canceled your subscription. Your subscripc...
My Question or IssueMy account was the owner of the Familiar Plan, I have shutdowned the renovation and started the Student Plan, the deadline for the familiar plan was 22/1(payed until that day) and now its been canceled and family who were with me ...
I am using Spotify Premium for Family. Unfortunately our place in my village does not have street numbers and is not a city. Hence I cannot remember if I put none, NA or N/A. My partner has trouble joining my plan and gets "You're unable to join this...
PlanFamily PremiumCountry USADevice(iPhone 7+, iPhone 6)Operating System(iOS 10) My Question or Issue Despite that I have a family premium plan, that I've sent invites and the family (2 add'l) people have accepted the invites, we can not play music o...
Hi, I am a member of a family plan. When my brother was introducing our house address he entered the wrong address. How can I fix this issue? If I exclude in from the plan and send him the invitation again will this fix the issue? PlanPremium family ...
PlanPremiumCountry LatviaDevice(Samsung Galaxy Operating System(Android Oreo) My Question or Issue I have bought Family Premium Plan and sent invite to my wife, but she can't join to plan. We got same country in profile and live in the same address. ...
Hi Guys,Been paying for premium family for a while now. I am the owner of the account. Everyone else in the family still has premium, but it has dropped off my account. As the owner i have no way to drop off and re-join.It all still looks valid on th...
Eu estava no plano familiar e do nada, fui removida e não consigo mais entrar. A mensagem é que não estou no mesmo endereço, mas sim, o endereço é o mesmo para todos da família. O que devo fazer? #help #spotfy
I am using a Mac Book Air (early 2015) IO X YosemiteTrying to connect to an Ipod Touch Hi there. Im in Australia and I've just tried to link up my daughter's spotify account to my premium family account. From my device it says that she is now active ...
PlanPremium For Family Country United StatesDevice(iPhone 6s Plus, iPhone 6s, Amazon Alexa)Operating SystemiOS 12.1.2 My Question or IssueI'm having an issue streaming on both my iphone and the Amazon Alexa at the same time. If both try to play music...
PlanFree/PremiumCountry DeviceMac / iPhone users My Question or IssueCan anyone provide step-by-step guidance on how two family account users in the same home can log in and listen to diifferent tracks at the same time? Currently, when we attempt thi...
Planfamily premiumCountry norwayDeviceIphone X, MacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue so my family decided to change from premium to premium family. we all shared one premium, however none of us cant log in w...
Hi,i was wondering, i have free account, but rest of my family have premium (like single accounts). And we have decided that we want to join our accounts to FAMILY PREMIUM. So my question is if i start buy family premium now and invite them even tho ...
I have a family premium account and we have google home. How do I get it to recognise individual users? For example, I want the daily lists associated with my music preferences. For some reason it picks my husbands lists when I request. Also if I’m p...
My family wants to subscribe to the family plan, however my parents live in one country and my brother and I live in another, where we go to school at. Is that going to be a problem when we subscribe ? If we all put that we live at one same address w...
PlanPremiumCountry UKDeviceiPhone 7/PC My Question or Issue I have signed up to Premium. I have sent out an invite to my wifes email address but it never reaches the email address. Not showing up in her Junk either. Tried 4 times or so plus with anot...
I upgraded to a Family plan from a Premium plan.PlanFamilyCountry USDeviceiPhone 6Operating Systemios My Question or Issue The invited users only have FREE accounts showing on the APP.Do they need to join/upgrade to Premium with a credit card number?...
Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...