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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 172290 Views
  • 32 replies
  • 9 likes
  • 172290 Views
  • 32 replies
  • 9 likes

Spotify with Google mini

I have a family account using my details with my son signed in using the family account under his details , he has just got a Google mini which we are trying to connect to Spotify . When signing in do we use my master account or his details that he u...

  • Casual Listener
  • I have a family account using my details with my son signed in using the family account under his details , he has just got a Google mini which we are trying to connect to Spotify . When signing in d...
  • Keanu_C
  • Community Legend
  • 854 Views
  • 5 replies
  • 0 likes
  • Google help
  • 854 Views
  • 5 replies
  • 0 likes

Solved!! Free Google Home Mini

PlanFamily PremiumCountryUSA My Question or Issue My parents gifted all of my siblings and our families with Spotify Premium Family so we could receive the free Google Home Mini. Everywhere you look online it says the deal is until the end of Decembe...

  • Casual Listener
  • Plan Family Premium Country USA       My Question or Issue  My parents gifted all of my siblings and our families with Spotify Premium Family so we could receive the f...
  • RSRosenthal2004
  • Casual Listener
  • 1129 Views
  • 2 replies
  • 0 likes
  • 1129 Views
  • 2 replies
  • 0 likes

How to move from personal family plan to another family plan?

Hi, I currently have my own Premium for Family plan. I wanted to join another Premium for Family plan. I read the section, What happens if I already have an account? Under the Preimum for Family page and it pointed that I just simply need to just acc...

  • Newbie
  • Hi, I currently have my own Premium for Family plan. I wanted to join another Premium for Family plan. I read the section, What happens if I already have an account? Under the Preimum for Family p...
  • OneByBoo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Unable to join this Family plan.

PlanFree/Premium - FamilyCountry Philippines Devices(iPhone X, iPhone 5, Windows 10, iPad 2)Operating Systems(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button ...

  • Newbie
  • Plan Free/Premium - Family Country  Philippines   Devices (iPhone X, iPhone 5, Windows 10, iPad 2) Operating Systems (iOS 10, Android Oreo, Windows 10,etc.)   My Q...
  • OneByBoo
  • Roadie
  • 658 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Unable to join
  • 658 Views
  • 1 replies
  • 0 likes

Accept invitation not working

PlanFamily premiumCountry IcelandDeviceiPhone 6sOperating System(iOS 12) My Question or Issue

  • Casual Listener
  •   Plan Family premium Country  Iceland Device iPhone 6s Operating System (iOS 12)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing family from account

PlanPremium for familyCountry CanadaDeviceIphoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I would like to know why Spotify kicked all my family members off my plan. Just because we have different last names?? How di...

  • Casual Listener
  •   Plan Premium for family Country  Canada Device Iphone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I would like to know w...
  • Peter
  • Spotify Legend
  • 1268 Views
  • 3 replies
  • 0 likes
  • Discrimination
    upset
  • 1268 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Setting up premium for family

PlanPremiumCountry USADeviceGalileo ProOperating SystemAndroid OS My Question or IssueI originally had a premium account under my name that I shared with my boyfriend, I upgraded to premium for family so we could have separate accounts. The account I...

  • Newbie
  • ...upgraded to premium for family so we could have separate accounts. The account I have now is linked to his Facebook and has all of his music. So my question is, how can I set up an account for him u...
  • Peter
  • Spotify Legend
  • 832 Views
  • 3 replies
  • 0 likes
  • 832 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changement compte premium vers premium famille

PlanPremiumCountryFrance My Question or IssueBonjour,Je possède un compte premium standard et souhaite le remplacer par un abonnement famille. Une personne possédant un abonnement étudiant doit-elle d'abord résilier son abonnement pour rejoindre l'ab...

  • Casual Listener
  • Plan Premium Country France     My Question or Issue Bonjour, Je possède un compte premium standard et souhaite le remplacer par un abonnement famille. Une personne possédant un abo...
  • Peter
  • Spotify Legend
  • 1522 Views
  • 3 replies
  • 0 likes
  • Student
  • 1522 Views
  • 3 replies
  • 0 likes

Family streaming issues

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue my wife and i cant seem to use the account both at the same time, it kicks one of us off ?

  • Regular
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   my wife and i cant seem to use the account b...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Problema con Pago de Premium Familar

Me hicieron el cobro por el servicio en mi cuenta sin embargo no puedo utilizar el servicio sigue apareciendo el mensaje de actualizacion de pago

  • Newbie
  • Me hicieron el cobro por el servicio en mi cuenta sin embargo no puedo utilizar el servicio sigue apareciendo el mensaje de actualizacion de pago 
  • Luke
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Vivo em duas residências e agora ?

Pretendo estar assinando uma conta familiar para o meu pai e eu usarmos no dia a dia, porém como os meus pais são divorciados só vivo na casa dele aos finais de semana no resto da semana moro com a minha mãe e então eu só usaria o plano umas 2/3 veze...

  • Newbie
  • Pretendo estar assinando uma conta familiar para o meu pai e eu usarmos no dia a dia, porém como os meus pais são divorciados só vivo na casa dele aos finais de semana no resto da semana moro com a m...
  • Bittencourt
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • Other
  • 537 Views
  • 1 replies
  • 0 likes

Family Subscriptions!

PlanPremiumCountry Turkey/ TRDeviceApple 6sOperating SystemWindows 10/ IOS 12My Question or IssueMy name is Gökhan. *snip* is my spotify account! I'm using Family membership with my brother and lil' sister but unfortunately today my brother and sis' ...

  • Newbie
  • Plan Premium Country  Turkey/ TR Device Apple 6s Operating System Windows 10/ IOS 12 My Question or Issue My name is Gökhan. *snip* is my spotify account! I'm using Family membership w...
  • Maxim
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • Family Invite Email
  • 456 Views
  • 1 replies
  • 0 likes

family account

I have a premium family account but when I log in I am unable to manage it and it asks me if I want to upgrade.

  • Newbie
  • I have a premium family account but when I log in I am unable to manage it and it asks me if I want to upgrade.
  • Luke
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium google home mini shipping error

PlanPremium FamilyCountry USADeviceSamsung Galaxy 9Operating System My Question or Issue I had signed up for the Spotify family premium plan in order to take advantage of the free google home mini promotion but unfortunately the USPS refused to deliv...

  • Casual Listener
  •   Plan Premium Family Country  USA Device Samsung Galaxy 9 Operating System   My Question or Issue  I had signed up for the Spotify family premium plan in order to t...
  • MarmikShah
  • Casual Listener
  • 3157 Views
  • 7 replies
  • 0 likes
  • 3157 Views
  • 7 replies
  • 0 likes

Solved!! Close and rejoin a family plan

Good morning everyone, I have a question regarding my Premium for Family plan. Is it possible to terminate the subscription and then restart it after some days or weeks with exactly the same members? Thank you for your answers.

  • Casual Listener
  • Good morning everyone,   I have a question regarding my Premium for Family plan. Is it possible to terminate the subscription and then restart it after some days or weeks with exactly the s...
  • Maxim
  • Spotify Star
  • 1973 Views
  • 3 replies
  • 0 likes
  • Subscription
    Troubleshooting
  • 1973 Views
  • 3 replies
  • 0 likes

Superuser Contribution My wife can't join my premium for family account

Plan Premium for FamilyCountryColombia DeviceiPhone 6, Samsung J8Operating SystemiOS 10, Android Oreo, Windows 10 My Question or Issue I got Spotify Premium for Family some time ago, and most of the family members got premium except my wife. I'm not ...

  • Newbie
  •     Plan  Premium for Family Country Colombia  Device iPhone 6, Samsung J8 Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue   I g...
  • Jemi
  • Spotify Legend
  • 1318 Views
  • 1 replies
  • 0 likes
  • Family Members
    Issues
    Premium for Family
  • 1318 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution cambiare abbonamento da premium a family

Buonasera, volevo sapere se potevo cambiare il mio account premium in uso convertendolo in un abbonamento family avendo gia pagato parte del mio piano premium (parlo di 5 mesi gia acquistati).Aspetto notizie, grazie in anticipoo!

  • Newbie
  •   Buonasera, volevo sapere se potevo cambiare il mio account premium in uso convertendolo in un abbonamento family avendo gia pagato parte del mio piano premium (parlo di 5 mesi gia a...
  • Jemi
  • Spotify Legend
  • 4327 Views
  • 1 replies
  • 0 likes
  • Convertire account
  • 4327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Family

PlanFamily PremiumCountry USDeviceAmazon Echo (2nd generation)Operating SystemiOS/Mac My Question or Issue I've been trying to link my mom's Spotify account to our new Echo so she can listen to music and request songs for Alexa to play. We are all pr...

  • Newbie
  • Plan Family Premium Country  US Device Amazon Echo (2nd generation) Operating System iOS/Mac   My Question or Issue  I've been trying to link my mom's Spotify account to o...
  • Jemi
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • SPOTIFY NOT RECOGNIZING PREMIUM MEMBER
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help please re amazon echos

My Question or Issue Hi i have 2 amazon echos in our house and a Spotify premium for family. If I am using my echo at home and my wife takes the other to the gym and uses it to stream music at the same time as me her music stops mine and plays in bot...

  • Newbie
  •     My Question or Issue  Hi   i have 2 amazon echos in our house and a Spotify premium for family. If I am using my echo at home and my wife takes the other to the gym and u...
  • Jemi
  • Spotify Legend
  • 501 Views
  • 1 replies
  • 2 likes
  • 501 Views
  • 1 replies
  • 2 likes

Superuser Contribution Famille recomposée

Mes filles vivent une semaine sur deux chez moi mais elles sont domiciliées chez leur papa. Puis je souscrire un abonnement family ?

  • Casual Listener
  • Mes filles vivent une semaine sur deux chez moi mais elles sont domiciliées chez leur papa. Puis je souscrire un abonnement family  ?   
  • Jemi
  • Spotify Legend
  • 793 Views
  • 1 replies
  • 0 likes
  • Famille
  • 793 Views
  • 1 replies
  • 0 likes