Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hi, I've just canceled my family subscription and I have premium until the 16/01 since my last bill was 16/12. My issue is that my girlfriend, who I share the family plan with, no longer have Spotify premium. Which we find strange since she should ha...
Hi, I still having Issue trying to purchase the family plan! Is there any issue on the website? Since I keep getting the same error "There's a issue with the payment method please try again or try a different one" I already try 2 different cards both...
PlanPremium/FamilyCountry USADeviceAndroid phonesOperating System My Question or Issue I have a Premium account that is pre-paid via gift cards for the next year. We would like to convert to Premium for Family account. It seems the only way to do thi...
PlanFree/PremiumCountry Device(iPhone 6s, pc)Operating System(iOS 12, Windows 10,etc.) My Question or Issue i got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan.
There are a couple of things that make using Spotify a terrible user experience, hopefully your product and UX team will fix this. 1. Your Spotify Premium is not $9.99 like it states on your website and in my Spotify user acount. The Premium plan is ...
I own a family account for five years now and gave my daughter one account. For three years, I have been divorced with my daughter switching olaves between her moms house and mine.last week, i was informed that her account was under suspicion and tah...
My Question or IssueI live with my partner and we have been common law for a number of years. He is dirvorced, so they are with us for part of the week and they are with their mom for part of the week. They are my stepkids. Even if he and I get marri...
PlPlanFamily Premium Country HnDeviceLG k8 Hi I've been trying to get the family plan but I receive the error that a problem has occur with the method payment, isn't the first time I use this card for this and already called the bank and there's no I...
PlanFamilyCountry DeviceIphone XS MaxOperating SystemiOs 10 I requested for my google home in November. I got the link in my email to purchase and did and everything went through. However its been about a month and I never got a confirmation email th...
My Question or IssueI submitted my order through the link provided by Spotify for the google home mini promotion. When I submitted the order, I did it via a guest account and not my personal google account, which is required for the promotion order t...
I'm in a family plan. I am planning on leaving to join another family plan set up. Every time I cancel my premium plan, Spotify tells me the plan will cancel that day. Each day I check and see I'm still part of that family plan and not the one I want...
PlanPremiumCountry IndonesiaDeviceiPhone XOperating SystemiOS 11 My Question or IssueHello, how to join my family subscription again? I got limit once per year.. please help me
Never got the promo code email for the google home mini. When can I expect the email?
PlanPremiumCountry BrazilDeviceiPhone 7, Android J7Operating System(iOS 12, Android Oreo) My Question or Issue My wife was removed from my Primium family plan, we leave in the same house/address. I resent another inviation, but it is saying she canno...
Hi,I was invited by my sister to Spotify Family, joined in and all went well for couple weeks. Then I received an email to verify my postal code and I filled it in, but there must have been some typo in it because I was kicked out of my Family in few...
Shame on you Spotify! You promote free Google Mini for Subscribers. Only to find out you MUST share credit card information to get a FREE (repeat FREE) gift. In a world where data privacy is a MUST and Data theft is rampant, you FAIL Spotify. You sho...
I received an email about receiving a google home mini, but it said I would get a promo code emailed to me but I didn’t.
PlanFree/PremiumCountry US My Question or Issue
PlanFree/PremiumCountry Device(iPhone 6s, pc)Operating System(iOS 12, Windows 10,etc.) My Question or Issue I got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan.
None of the below information is required. However, the more you provide the easier it will be for us to try and helpprepremium familyCountry italyDevice(notebook Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello ther...