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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166098 Views
  • 32 replies
  • 9 likes
  • 166098 Views
  • 32 replies
  • 9 likes

Superuser Contribution Songs won't play on Windows desktop app and web player

PlanPremiumCountryMalaysia DeviceiPhone 6, Windows 10Operating SystemWindows 10 My Question or Issue I cant' play songs in web player and in desktop app.However I can play songs in Spotify mobile app (iPhone 6).Premium family subscription. What's up?

  • Newbie
  • ...owever I can play songs in Spotify mobile app (iPhone 6). Premium family subscription. What's up?
  • Guido
  • Spotify Legend
  • 531 Views
  • 1 replies
  • 0 likes
  • Desktop
    Premium
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family- kann nicht beitreten

Gueten Tag die HerrschaftenIch versuche seit geraumer zeit einer premium Family beizutreten. Ich hatte davor bereits ein Premium Abo, welches ich aber gekündigt habe. Habe bereits mehrere E-Mail Adresse ausprobiert - ohne erfolg.Bitte um HilfeEn schö...

  • Newbie
  • Gueten Tag die Herrschaften Ich versuche seit geraumer zeit einer premium Family beizutreten. Ich hatte davor bereits ein Premium Abo, welches ich aber gekündigt habe. Habe bereits mehrere E-Mail A...
  • Guido
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution My wife cannot take on the invitation to Spotify Family

My wife was kicked out of our Family subscription because of the missing adress. Now she cannot accept my new invitation.What should I do?

  • Newbie
  • My wife was kicked out of our Family subscription because of the missing adress.   Now she cannot accept my new invitation. What should I do?
  • Daisy
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution PREMIUM FOR FAMILY ROMANIA

Hello, I see that there isn't Premium for Family on the account pageIsn't still available for Romania?

  • Newbie
  • Hello, I see that there isn't Premium for Family on the account page Isn't still available for Romania?  
  • Guido
  • Spotify Legend
  • 11738 Views
  • 5 replies
  • 9 likes
  • Family plan Romania
  • 11738 Views
  • 5 replies
  • 9 likes

Keeping my playlists

PlanPremium family Country USA My Question or Issue If I cancel my Family Plan, will me and the others who were in my plan still have access to the old playlists we made?

  • Newbie
  • Plan Premium family   Country  USA     My Question or Issue  If I cancel my Family Plan, will me and the others who were in my plan still have access to the o...
  • Mantisentil
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague por Premium por un año y plan familiar

Pagué por una año el Premium y tambien quiero el plan familiar, quiero saber si el plan familiar se carga al Premium o me vab a hacer cargos de manera mensual por el familiar? Estaría pagando doble?

  • Newbie
  • Pagué por una año el Premium y tambien quiero el plan familiar, quiero saber si el plan familiar se carga al Premium o me vab a hacer cargos de manera mensual por el familiar? Estaría pagando doble?
  • Jemi
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant add family member

sent an invite to my brother but a "dude bleep" account is linked not mine on the email invitei have a family premium

  • Newbie
  • sent an invite to my brother but a "dude bleep" account is linked not mine on the email invite i have a family premium
  • Jemi
  • Spotify Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM: Family member get the invitation but can´t accept it, SEND buttom doesn´t work

PREMIUM: Family member get the invitation but can´t accept it, SEND buttom doesn´t work

  • Newbie
  •      PREMIUM: Family member get the invitation but can´t accept it, SEND buttom doesn´t work
  • Katerina
  • Spotify Legend
  • 718 Views
  • 1 replies
  • 0 likes
  • spotify premium family
  • 718 Views
  • 1 replies
  • 0 likes

prova gratuita non più disponibile

None of the below information is required. Hsowever, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DevicePcOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue salve a tutti mi sono ...

  • Newbie
  • None of the below information is required. Hsowever, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device Pc Operating System (iOS 10, An...
  • yarenfeyza
  • Casual Listener
  • 962 Views
  • 1 replies
  • 0 likes
  • promo
  • 962 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitation not working

PlanFree/PremiumCountry Brazil My Question or IssueI was part of a familiar plan but moved out of the place and decided to create a new one with my sister. She setup the account with her profile and I made the payment. When she sent me the invite I c...

  • Newbie
  • Plan Free/Premium Country  Brazil   My Question or Issue I was part of a familiar plan but moved out of the place and decided to create a new one with my sister. She setup the account...
  • Katerina
  • Spotify Legend
  • 940 Views
  • 1 replies
  • 0 likes
  • Account
  • 940 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family

Hi there, been trying to add one of my friends who is residing at the same address as me to my premium for family account but it doesn’t seem to work. It worked out the first month. My friend received an email asking him to verified his residential a...

  • Newbie
  • Hi there, been trying to add one of my friends who is residing at the same address as me to my premium for family account but it doesn’t seem to work. It worked out the first month. My friend r...
  • Katerina
  • Spotify Legend
  • 771 Views
  • 1 replies
  • 0 likes
  • 771 Views
  • 1 replies
  • 0 likes

Superuser Contribution como cambiar el usuario y contraseña a un integrante del grupo familiar

Hola. Hemos ingresado como grupo familiar premium, pero uno de los integradores. Con el cual, hay dos integrantes con el mismo perfil y por ende ambos están conectados desde el correo electrónico, uno de los dos no podría escuchar su lista de reprodu...

  • Newbie
  • Hola. Hemos ingresado como grupo familiar premium, pero uno de los integradores. Con el cual, hay dos integrantes con el mismo perfil y por ende ambos están conectados desde el correo electrónico, un...
  • Katerina
  • Spotify Legend
  • 5594 Views
  • 1 replies
  • 0 likes
  • Familiar
  • 5594 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema no Plano Familiar

Cadastrei num Plano Familiar e de repente minha família foi exlcuída do Plano.Ao tentar cadastra-los de volta, o cadastro individual de cada um foi negado.Estou pagando por um serviço que não estou recebendo......

  • Casual Listener
  • Cadastrei num Plano Familiar e de repente minha família foi exlcuída do Plano. Ao tentar cadastra-los de volta, o cadastro individual de cada um foi negado. Estou pagando por um serviço que não est...
  • Bittencourt
  • Spotify Star
  • 391 Views
  • 3 replies
  • 1 likes
  • 391 Views
  • 3 replies
  • 1 likes

Superuser Contribution Since days I can not pay the abo whether the mastercard is freshly loaded. I have kept to the hilfan

PlanFamily premiumCountry SwitzerlandDevice(iPhone 7Operating System(iOS 10, My Question or Issue

  • Casual Listener
  • Plan Family premium Country  Switzerland Device (iPhone 7 Operating System (iOS 10,   My Question or Issue  
  • Guido
  • Spotify Legend
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Who is Family Member 1294894?

My daughter is using 2 of my 5 family accounts. I need to remove one of them but when she looks at her account in her app it only shows a number. How do I cross reference that number back to which is the active account in my master log in? If I were ...

  • Music Fan
  • My daughter is using 2 of my 5 family accounts.  I need to remove one of them but when she looks at her account in her app it only shows a number.  How do I cross reference that number b...
  • Guido
  • Spotify Legend
  • 587 Views
  • 1 replies
  • 0 likes
  • FamilyMemberNumber
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédito en RD, es posible pagar con dicha tarjeta?. Desde ya agr...

  • Newbie
  •   Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédi...
  • Guido
  • Spotify Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Cannot get Spotify family e-mails to send

Premium familyAustraliaSending from Samsung s7Android oreo Cannot send the email to family members. Have tried many times. Have tried other alternate email addresses. Please help or refund my money.

  • Casual Listener
  • Premium family Australia Sending from Samsung s7 Android oreo   Cannot send the email to family members. Have tried many times.  Have tried other alternate email addresses.   P...
  • Billy-J
  • Spotify Star
  • 846 Views
  • 6 replies
  • 0 likes
  • 846 Views
  • 6 replies
  • 0 likes

Superuser Contribution Google Home Mini promo

I just signed up to family share plan that includes the Google Home mini for $.99Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is needed to purchase the Google home mini via the Google web...

  • Casual Listener
  • I just signed up to family share plan that includes the Google Home mini for $.99 Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is n...
  • blade02892
  • Casual Listener
  • 3886 Views
  • 12 replies
  • 0 likes
  • 3886 Views
  • 12 replies
  • 0 likes

Cancelled account, but cant change family address

Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account until the old account expires, in a whole month? I mu...

  • Newbie
  • Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account u...
  • Billy-J
  • Spotify Star
  • 579 Views
  • 1 replies
  • 0 likes
  • address
  • 579 Views
  • 1 replies
  • 0 likes

Wrong name on my account

Me and my gf just moved in together. I changed adress. She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name. It's my Spotify account and my email and she got nothing to do with it. My X and I u...

  • Visitor
  • Me and my gf just moved in together. I changed adress.    She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name.    I...
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes