Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
For some reason when I invite someone to my family plan, it lists a different name other than mine as the owner. It's listing my ex-girlfriend -- the first person I ever invited to MY family plan. Now I have a different girlfriend, who got an invite ...
PlanPremiumI get the message "Spotify has been paused because your account is being used somewhere else" when my wife and I try to listen to different music. We subscribe to Premium for Family and she is signed on to this My Question or Issue We have...
En mi familia estamos considerando cambiarnos a Premium Familiar, pero tenemos la duda de si es posible usarlo en nuestros dispositivos móviles fuera del domicilio y cómo influiría el que los tres hagamos uso de nuestras aplicaciones al mismo tiempo.
Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?
Having signed up for a family plan yesterday I hoped to receive an email with a link to order a google home mini, but am still yet to receive it. I tried visiting https://www.spotify.com/us/googlehome/redeem/ but get the message: "It looks like you'v...
PlanPremiumCountryUSA DeviceOperating System My Question or Issue How can I remove a Hulu account from my subscription?
PlanFamily PremiumCountry UK/Czech Republic My Question or Issue If I work in the Czech Republic during the week and the rest of my family live at my main address in the UK, can they use the premium family?
Hi i would like to have the familly plan and i live in canada but i drive commercial vehicle from canada to united state and i would like to know if family plan us still a good option from me knowing that my familly will be in canada while i would tr...
Plan: Premium (Family)Country: USADevice: Laptop, iPhone, Galaxy S8Operating System: iOS, Android, Windows 7 My Question or IssueI have a Family Premium account. My family members all have their own accounts and log into them, but if I'm listening an...
I had a premium Spotify account, however recently I joined a family Spotify account. But my bank had been charged the full 10$ for the Spotify premium since I joined the family plan.
Hi - I have a premium account with 12 months prepaid - my account next renews in November 2019. But I'd like to join a family account with my partner; is that possible? How will that work with the months I've already paid?
Invitee received the invite from a member not from the owner. Invitation always fails. It states in the FAQ that only owner can invite but the email sent to the invitee contains the name of the exixting member and not the owner. Though It show the ac...
PlanPremiumCountryCanada My Question or IssueI'm having an issue because Fido and Spotify are no longer partners and my Spotify account is linked to my Fido acocunt. Now, I want to updagrade to Spotify Family premium and I'm stuck because Spotify tel...
PlanSpotify FamilyCountry PhilippinesDeviceMate 20 ProOperating SystemAndroid 9 My Question or Issue I am sending invite to my sister and brother but they cannot accept it and upon trying to enter information the account it tries to join tell its my ...
My ENTIRE family was removed from our Spotify Family premium subscription. PLEASE RESOLVE IT! A. S. A. P!!! Thanks.
¿QUE TRAMITE DEBO SEGUIR PARA SOLICITAR UN REEMBOLSO, DEL PLAN FAMILIAR PREMIUM, DEBIDO A QUE NO PUDE REGISTRAR AUN SOLO INTEGRANTE DE MI FAMILIA?
Hi,I received an email asking to confirm the dependents of my account, and I did this.However, today my two dependents have been excluded from my plan, and I can not get them back. They are the bills of my wife and daughter (we all live at the same a...
PlanPremiumCountryBrazilDeviceSansung j5,Operating SystemWindows 10 My Question or IssueI have family premium for more than a year. Today around 7 am, i used my account normally, however this afternoon, around 16.30, after the new update, in either m...
Hi, Since yesterday, i can't pay my Family Premium account. Apparently, my VISA card doesn't work, but i don't think that's the problem.Maybe because we did'nt live under the same roof, but it's not explain proprely. Can you help me. Thanks
PlanPremiumCountryNorwayDeviceIphone 6s and computerOperating Systemnot relevant My Question or Issue I have been on premium for some years now, and har quite happy! But now my old visa card got outdated, and i therefore got a new one. I got on my pr...