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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 172290 Views
  • 32 replies
  • 9 likes
  • 172290 Views
  • 32 replies
  • 9 likes

How can i see my address??

Hi, can someone help me please? I can't find my address in my account, cause i changed couple times where i live and i need to gibe my address to my parents for the account family? Where can i check it?

  • Newbie
  • Hi, can someone help me please? I can't find my address in my account, cause i changed couple times where i live and i need to gibe my address to my parents for the account family? Where can i c...
  • Jose_M
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

My friend is selling Spotify family Invite

PlanPremiumCountry GermanyDeviceAllOperating SystemAll My Question or Issue my friend sells Spotify Family invitation, it is punishable and you get a fine or account is blocked because its against the rules. What are the measures against those situat...

  • Newbie
  • Plan Premium Country  Germany Device All Operating System All   My Question or Issue   my friend sells Spotify Family invitation, it is punishable and you get a fine o...
  • Maxim
  • Spotify Star
  • 1085 Views
  • 1 replies
  • 0 likes
  • Other
  • 1085 Views
  • 1 replies
  • 0 likes

Going from Premium to Premium for Family in South Africa

Hi There, I am in South Africa and have a premium account. I want to upgrade / move to a family account however cant seem to find the info to do so. All links / pages I am directed to end in an error page 404 . Please can someone point me in the righ...

  • Newbie
  •   Hi There,    I am in South Africa and have a premium account. I want to upgrade / move to a family account however cant seem to find the info to do so. All links / pages I am d...
  • Maxim
  • Spotify Star
  • 1477 Views
  • 1 replies
  • 8 likes
  • Family premium account
    Premium
  • 1477 Views
  • 1 replies
  • 8 likes

pagamento realizado

em meu cartão esta como pago o meu plano familia, porem ate agora não liberou o acesso.

  • Newbie
  •   em meu cartão esta como pago o meu plano familia, porem ate agora não liberou o acesso. 
  • Bittencourt
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add to family plan and owner name not mine

PlanFamilyCountryUSA My IssueEverytime i try to invite my girlfriend to my family plan, it keeps giving her and error and also the owners name on the invite is not mine. Any help would be appreciated. As far as i know, no one else has access to my ac...

Screen Shot 2018-11-18 at 8.27.29 AM.png
  • Visitor
  • Plan Family Country USA     My Issue Everytime i try to invite my girlfriend to my family plan, it keeps giving her and error and also the owners name on the invite is not mine. A...
  • Guido
  • Spotify Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to add my daughter's account to my Familiar Plan, but doesn't work

PlanPremiumCountryPeru My Question or IssueEverytime I try to invite my daughter, who lives with me, to my family plan, she try to accept the invitation but spotify mentions that it's not possible.Only my wife is already added. I'd like to know why m...

  • Newbie
  • Plan Premium Country Peru  My Question or Issue Everytime I try to invite my daughter, who lives with me, to my family plan, she try to accept the invitation but spotify mentions that i...
  • Jemi
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing from one family group to another

I was the "head" of my old family subscription, but I cancelled it, and got an invitation to our new family subscription. I cannot accept it, because the system wants me to renew my old one, but I just want to join the new family group. Is it a way t...

  • Newbie
  • I was the "head" of my old family subscription, but I cancelled it, and got an invitation to our new family subscription. I cannot accept it, because the system wants me to renew my old one, but I j...
  • Jemi
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Spotify Family Plan Last Name

PlanFamily PremiumCountry USADeviceiPhone XS MaxOperating SystemiOS 11 My Question or Issue I recently purchase a spotify family plan, and I wasn't sure if I was allowed to add my mom (who has a different last name), because spotify might be sus as t...

  • Newbie
  • Plan Family Premium Country  USA Device iPhone XS Max Operating System iOS 11   My Question or Issue  I recently purchase a spotify family plan, and I wasn't sure if I w...
  • Maxim
  • Spotify Star
  • 1370 Views
  • 1 replies
  • 0 likes
  • 1370 Views
  • 1 replies
  • 0 likes

fazladan ücret alındı

Aile paketiyle beraber daha sonradan bir premium ücreti daha çekildi ve geri iadesini istiyorum yardımcı olur musunuz? None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan PremiumC...

  • Newbie
  • Aile paketiyle beraber daha sonradan bir premium ücreti daha çekildi ve geri iadesini istiyorum yardımcı olur musunuz? None of the below information is required. However, the more you provide the eas...
  • Mantisentil
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Student to family account

So my family started a spotify family account. I personally have a student account, but want to switch my account from a student account to the family account. What should I do to keep all my playlists and songs, but not having to pay for the student...

  • Newbie
  •     So my family started a spotify family account. I personally have a student account, but want to switch my account from a student account to the family account. What should I do to k...
  • Maxim
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • Student
  • 395 Views
  • 1 replies
  • 0 likes

Where is free Google mini for Spotify family ownerr

None of the below information is required. However, the moreMy Question or Issue I have a family plan, registered for a free Google mini, got the email, signed up to receive it, and nothing has come. When I nagivate back to the link and try to order ...

  • Casual Listener
  • None of the below information is required. However, the more My Question or Issue  I have a family plan, registered for a free Google mini, got the email, signed up to receive it, and n...
  • Maxim
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • Google Mini
  • 469 Views
  • 1 replies
  • 0 likes

added premium trial member to my family plan

Plan - Premium Family plan Country - Canada My Question or Issue I switched from a Premium plan to a premium Family plan. My daughter had a Trial Premium plan. I invited her in and she accepted but her account settings still says Premium trial as her...

  • Casual Listener
  • Plan - Premium Family plan   Country - Canada       My Question or Issue   I switched from a Premium plan to a premium Family plan.   My daughter had a...
  • Billy-J
  • Spotify Star
  • 503 Views
  • 3 replies
  • 0 likes
  • Family Plan invite
  • 503 Views
  • 3 replies
  • 0 likes

Student and Family Subscriptions in Egypt

Hi,I'd like to know if student and family subscription will be available in Egypt any time soon.

  • Casual Listener
  • Hi, I'd like to know if student and family subscription will be available in Egypt any time soon.
  • Maxim
  • Spotify Star
  • 1860 Views
  • 1 replies
  • 7 likes
  • Egypt
    MENA
    Student
  • 1860 Views
  • 1 replies
  • 7 likes

Accepted Invite and redirected to subscription page

PlanPremiumCountry IrelandDevice(iPhone 6, Desk Top's)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Have upgrade to Premium family and when we accept invite, we are redirected to subscription and payment page and not a ...

  • Newbie
  • Plan Premium Country  Ireland Device (iPhone 6, Desk Top's) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Have upgrade to Premium family...
  • Agustin6
  • Composer
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Canceled Spotify Family Plan but still charged

I started a Spotify Family plan today (11/16/18) but realized that because we had recently moved back in June, that my existing address with Spotify wouldn't work anymore. I looked on the Spotify FAQ, which said you need to cancel current subscriptio...

  • Visitor
  • I started a Spotify Family plan today (11/16/18) but realized that because we had recently moved back in June, that my existing address with Spotify wouldn't work anymore. I looked on the S...
  • Billy-J
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked / Unknown Members Added for Google Home Mini Promotional Code

Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App? My Question and Issue: Sorry in advance for the long post with all the pictures however I feel they are necessary to fully ...

Capture_Spotify_Tweet1.JPG Capture_Spotify_Tweet2.JPG Capture_Spotify_Tweet3.JPG Capture_Spotify_Google Mini Now Available.jpg
  • Casual Listener
  • Plan: Premium For Family Country: United States Device: Web Interface - My Account Settings via spotify.com / Third Party App?   My Question and Issue: Sorry in advance for t...
  • carmichael
  • Casual Listener
  • 2980 Views
  • 2 replies
  • 0 likes
  • Account
    fraud
    google
    Home
    Mini
    promo
  • 2980 Views
  • 2 replies
  • 0 likes

Superuser Contribution mail d'invitation non reçu

Bonjour, Je suis inscrit en abonnement premium, au moment d'inviter mon épouse elle ne reçoit aucun mail. Aucune trace de celui ci nul part, ni spam ni courrier indésirable. J'ai changé d'exploreur au cas ou, mais je ne pense pas que cela soit la cau...

  • Newbie
  •   Bonjour,    Je suis inscrit en abonnement premium, au moment d'inviter mon épouse elle ne reçoit aucun mail. Aucune trace de celui ci nul part, ni spam ni courrier indésirable. J'...
  • Peter
  • Spotify Legend
  • 1050 Views
  • 1 replies
  • 0 likes
  • 1050 Views
  • 1 replies
  • 0 likes

Signed up for the Family Plan for 30 days on 11/14 but premium ends on 12/4.

PlanPremiumCountry USDeviceSamsung Galaxy S8Operating SystemWindows 7 My Question or Issue Not getting full 30 days.

  • Casual Listener
  • Plan Premium Country  US Device Samsung Galaxy S8 Operating System Windows 7   My Question or Issue  Not getting full 30 days. 
  • Maxim
  • Spotify Star
  • 330 Views
  • 3 replies
  • 0 likes
  • 330 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plano Familiar endereços diferentes.

uma das contas vinculadas ao meu plano familia foi removida por conta de suspeita de não morarmos juntos. ok.acredito que quando criei a primeira conta morava na casa anterior e a nova conta ta na casa nova. sem problemas.a questão é que quando eu vo...

  • Casual Listener
  • uma das contas vinculadas ao meu plano familia foi removida por conta de suspeita de não morarmos juntos. ok. acredito que quando criei a primeira conta morava na casa anterior e a nova conta ta n...
  • Bittencourt
  • Spotify Star
  • 3469 Views
  • 2 replies
  • 0 likes
  • 3469 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas com o endereço

Boa tarde, já é meu terceiro contato.Recebi o convite do plano familiar, entretanto não consigo conectar. Eu recebi um email onde foi informado de que isso seria pelo fato do endereço, mas eu moro no mesmo lugar do administrador da conta.

  • Newbie
  • Boa tarde, já é meu terceiro contato. Recebi o convite do plano familiar, entretanto não consigo conectar. Eu recebi um email onde foi informado de que isso seria pelo fato do endereço, mas eu moro ...
  • Bittencourt
  • Spotify Star
  • 683 Views
  • 2 replies
  • 0 likes
  • 683 Views
  • 2 replies
  • 0 likes