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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166104 Views
  • 32 replies
  • 9 likes
  • 166104 Views
  • 32 replies
  • 9 likes

Superuser Contribution Premium for family via KPN

Hallo, ik heb sinds 3 maanden een abonnement Premium for family bij KPN.Die mogelijkheid is sinds kort mogelijk.Ik kan echter nog steeds geen family account aanmaken bij Spotify. Er verschijnt steeds de melding "u kunt geen gebruik maken van deze opt...

  • Newbie
  • Hallo, ik heb sinds 3 maanden een abonnement Premium for family bij KPN. Die mogelijkheid is sinds kort mogelijk. Ik kan echter nog steeds geen family account aanmaken bij Spotify. Er verschijnt s...
  • Katerina
  • Spotify Legend
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium

PlanPremiumCountrySweden My Question or Issue Have an premium account but thinking of upgrading to a family premium. But all in the family must be registered on the same adress according to the "rules". Being divorced with two children, one child is ...

  • Newbie
  • Plan Premium Country Sweden   My Question or Issue  Have an premium account but thinking of upgrading to a family premium. But all in the family must be registered on the same a...
  • Katerina
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini Out Of Stock?

PlanPremium FamilyCountryUSA Device Operating System My Question or Issue Will there be restocking of any Google Home Mini's through the Premium Family Redemption Link? I am getting Out Of Stock when I try to redeem through spotify, however, it looks...

  • Casual Listener
  • Plan Premium Family Country USA   Device   Operating System     My Question or Issue  Will there be restocking of any Google Home Mini's through the Premium Family...
  • Maxim
  • Spotify Star
  • 4861 Views
  • 5 replies
  • 0 likes
  • 4861 Views
  • 5 replies
  • 0 likes

Premium Family different countries

PlanremiumCountry Austria/ United KingdomDevice(Motorola Moto G 6 Plus)Operating System(ndroid Oreo) My Question or Issue So I want to start my own Premium-Plan, and have my siblings be able to use it too, so I thought of creating a Family-Plan. The ...

  • Newbie
  • ...lan, and have my siblings be able to use it too, so I thought of creating a Family-Plan. The problem is, that I am currently doing an Au-Pair-Year in Great Britain, while my entire family is in A...
  • Maxim
  • Spotify Star
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Solved!! Wrong email for Google Home Mini promo

PlanFamilyCountry USADeviceLenovo Moto G5 PlusOperating SystemAndroid N My Question or Issue I have been waiting several days for my email to arrive for the Google Home Mini promo, only to discover that my email address was input on the website incor...

  • Casual Listener
  • Plan Family Country  USA Device Lenovo Moto G5 Plus Operating System Android N   My Question or Issue  I have been waiting several days for my email to arrive for the G...
  • TheBigFatGeek
  • Casual Listener
  • 2407 Views
  • 2 replies
  • 1 likes
  • 2407 Views
  • 2 replies
  • 1 likes

Google Home Mini Out Of Stock For Premium Family Reward

Will there be restocking of any Google Home Mini's through the Premium Family Redemption Link? I am getting Out Of Stock when I try to redeem through spotify, however, it looks as though google has plenty of stock, but I can't apply the discount unle...

  • Casual Listener
  • Will there be restocking of any Google Home Mini's through the Premium Family Redemption Link?  I am getting Out Of Stock when I try to redeem through spotify, however, it looks as though g...
  • jchinn
  • Casual Listener
  • 628 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 628 Views
  • 1 replies
  • 0 likes

Free Google Home mini

So I've been a family plan subscriber for a while now. The advert popped up on my Google feed and I'm devo that it's a US only offer Sucks to be a UK customer lol

  • Visitor
  • So I've been a family plan subscriber for a while now.   The advert popped up on my Google feed and I'm devo that it's a US only offer 😭😭😂   Sucks to be a UK customer lol
  • Billy-J
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • Family premium free Google home
  • 507 Views
  • 1 replies
  • 0 likes

Family Premium

I have Family Premium however my wife and i can not listen to spotify at the same time on separate devices without "stealing" it from one another. Very frustrationing.

  • Newbie
  • I have Family Premium however my wife and i can not listen to spotify at the same time on separate devices without "stealing" it from one another. Very frustrationing.  
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Family invitation doesn't work

First of all two things: 1- I love spotfiy as a tool 2- I hate when there's no official support mail address Plan Family Country CH My Question or Issue I moved to "family" today in order to invite my two sons and my wife. The boys already had premiu...

  • Newbie
  • First of all two things: 1- I love spotfiy as a tool 2- I hate when there's no official support mail address   Plan Family Country CH   My Question or Issue I moved t...
  • lol226
  • Casual Listener
  • 489 Views
  • 3 replies
  • 1 likes
  • 489 Views
  • 3 replies
  • 1 likes

Can't join Premium for Family

PlanPremiumCountryIndonesiaDevice(Samsung J7)Operating System(Android) My Question or Issue I was a member on Premium for Family, but suddenly when i was went to other city, suddenly my premium account was downgrade to free account..and now, when i t...

  • Casual Listener
  • Plan Premium Country Indonesia Device (Samsung J7) Operating System (Android)   My Question or Issue  I was a member on Premium for Family, but suddenly when i was went to other c...
  • Jose_M
  • Spotify Star
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Address Verification Failure

Hi, I was removed from the family plan twice (using different accounts) eventhough the second person in the plan was not removed at all. I don't want to lose my account or use another fake-like account just to use a family plan. Please help to resolv...

  • Casual Listener
  •   Hi,   I was removed from the family plan twice (using different accounts) eventhough the second person in the plan was not removed at all. I don't want to lose my account or use a...
  • Jose_M
  • Spotify Star
  • 959 Views
  • 3 replies
  • 1 likes
  • 959 Views
  • 3 replies
  • 1 likes

Problemas com plano familiar

Há um tempo atrás sofri um transtorno no Spotify devido a exclusão da conta dos meus irmãos do Plano Familiar. Após muito estresse, pra solucionar tive que excluir a minha conta (perdi tudo) e criar uma nova... Agora me encontro novamente na mesma si...

  • Newbie
  •   Há um tempo atrás sofri um transtorno no Spotify devido a exclusão da conta dos meus irmãos do Plano Familiar. Após muito estresse, pra solucionar tive que excluir a minha conta (perdi tudo) ...
  • Bittencourt
  • Spotify Star
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to join Family plan

Hi, Im the owner of the family plan, when ever I was sending an invite to my family, at first they will able to accept and create their acount, but after some time their will be an e-mail confirmation sent to them that spotify can’t verify address, e...

  • Newbie
  • Hi, Im the owner of the family plan, when ever I was sending an invite to my family, at first they will able to accept and create their acount, but after some time their will be an e-mail c...
  • Melody
  • Spotify
  • 778 Views
  • 3 replies
  • 2 likes
  • 778 Views
  • 3 replies
  • 2 likes

Superuser Contribution Paid for Premium Family - but it's just showing as Premium

My premium family account expired (I guess) so I signed up again, but when I go to add family members, per the instructions, and I click on "Premium for Family" on the left sidebar, I'm just taken back to the Premium for Family offer page (i.e. it's ...

  • Newbie
  • My premium family account expired (I guess) so I signed up again, but when I go to add family members, per the instructions, and I click on "Premium for Family" on the left sidebar, I'm just taken b...
  • Katerina
  • Spotify Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • Not showing up
    Premium for Family
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM ACCOUNT FAIL

i did pay twice but My account was not premium yet. Please help me? my account:gazibekirnew {Screenshots removed by Community Moderator}

  • Newbie
  • i did pay twice but My account was not premium yet. Please help me?   my account:gazibekirnew    {Screenshots removed by Community Moderator}
  • Katerina
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Unirme a plan familiar

Tengo un problema al unirme al plan familiar, ya estaba anterior mente y me saco meses despues trate de ingresar pero dice que no es la misma informacion, el usuario principal de la cuenta que es mi hermano ya puso en mi cuenta los mismos datos y no ...

  • Newbie
  • Tengo un problema al unirme al plan familiar, ya estaba anterior mente y me saco meses despues trate de ingresar pero dice que no es la misma informacion, el usuario principal de la cuenta que es mi ...
  • Jose_M
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

button 'aanmelden' voor Premium Family linkt niet door

NetherlandsPremium for FamilyIphone 5C After receiving invitation email on gmail for Premium for Family and subscribing username en password, the button 'aanmelden' (join) doesn't link. There is also no confirmation 'i'm not a robot' asked. Please se...

  • Newbie
  •   Netherlands Premium for Family Iphone 5C   After receiving invitation email on gmail for Premium for Family and subscribing username en password, the button 'aanmelden' (join) d...
  • Jose_M
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

quero entrar no premium for family

recebi o convite para o plano premium for family mas o spotify naum me aceita

  • Newbie
  • recebi o convite para o plano premium for family mas o spotify naum me aceita
  • Luke
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

No puedo dar de alta

No puedo dar de alta o registrar a mis familiares en PremiumParece que el domicilio que ingresan no corresponde al de mi perfil pero tampoco puedo editar en mi perfil

  • Newbie
  • No puedo dar de alta o registrar a mis familiares en Premium Parece que el domicilio que ingresan no corresponde al de mi perfil pero tampoco puedo editar en mi perfil 
  • Luke
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • Premium
  • 560 Views
  • 1 replies
  • 0 likes

Account for family paiment

I don’t know why but I’m paying two times my account for family. What can I do? Help me please!

  • Newbie
  • I don’t know why but I’m paying two times my account for family. What can I do? Help me please!
  • Luke
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes