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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166180 Views
  • 32 replies
  • 9 likes
  • 166180 Views
  • 32 replies
  • 9 likes

Family plan name

PlanFamilyCountry UK I just upgraded to the family plan and I entered a family member as the family plan details. How do you change the family plan name ?

  • Casual Listener
  • Plan Family Country  UK     I just upgraded to the family plan and I entered a family member as the family plan details.  How do you change the family plan name ?  
  • wlw_wl
  • Newbie
  • 441 Views
  • 5 replies
  • 0 likes
  • 441 Views
  • 5 replies
  • 0 likes

Invitation for family account member isn't sent

PlanFamily AccountCountry GermanyMy Question or Issue Hi, I today opened a premium family account and wanted to send out the invitations. One person has a facebook e-mail address, so I inserted the first name and the surname as well as the facebook e...

  • Newbie
  •   Plan Family Account Country  Germany My Question or Issue  Hi, I today opened a premium family account and wanted to send out the invitations. One person has a facebook e-m...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Jugendschutz im Family Account

Hallo,wo gibt es Einstellungen um den Kugendschutz im Familien Account zu gewährleisten?Auch wenn das Mindestalter von 14r auf 16 angehoben wurde, hören die Kids weniger "Bibi und Tina" oder "Benjamin Blümchen" oder Baby Schlaflieder.Doch auch meinem...

  • Newbie
  •   Hallo, wo gibt es Einstellungen um den Kugendschutz im Familien Account zu gewährleisten? Auch wenn das Mindestalter von 14r auf 16 angehoben wurde, hören die Kids weniger "Bibi und Tina" o...
  • Maxim
  • Spotify Star
  • 2091 Views
  • 1 replies
  • 1 likes
  • Jugendschutz
  • 2091 Views
  • 1 replies
  • 1 likes

Use spotify downloaded music from my server

Hi, I want to develop an app which uses streaming music. I was thinking to purchase a premium account allowing me to download up to 10000 songs to my local disk. I want to use those downloaded songs (stored in my server) where users of my app can lis...

  • Newbie
  •   Hi,   I want to develop an app which uses streaming music. I was thinking to purchase a premium account allowing me to download up to 10000 songs to my local disk. I want to use those ...
  • Billy-J
  • Spotify Star
  • 1048 Views
  • 1 replies
  • 0 likes
  • Other
  • 1048 Views
  • 1 replies
  • 0 likes

Solved!! Sou bloqueada de entrar no plano familiar

PlanoFamiliar PaísBrasil AparelhoIphone8 Boa noite! Estou com um problema, minha irmã e eu temos uma conta premium familiar, mês passado quisemos incluir minha mãe e tivemos um problema técnico, entrei pelo chat e a atendente disse que pra resolver e...

  • Casual Listener
  • Plano Familiar   País Brasil   Aparelho Iphone8   Boa noite! Estou com um problema, minha irmã e eu temos uma conta premium familiar, mês passado quisemos incluir minha mãe e ...
  • Bittencourt
  • Spotify Star
  • 1704 Views
  • 3 replies
  • 0 likes
  • 1704 Views
  • 3 replies
  • 0 likes

i need help

I and my mother live in the same address but the application is removing her account from the family plan

  • Newbie
  •  I and my mother live in the same address but the application is removing her account from the family plan  
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

hi

hi i just have paid te premium then later i paid the family premium do i lost the first payment

  • Newbie
  • hi i just have paid te premium then later i paid the family premium do i lost the first payment
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Paid for premium but it did not work

Another data point -- signed up for Premium trial, got receipt. Have followed uninstall directions and restarted. Still offers me ads, upgrade and got select Premium preference options.

  • Casual Listener
  • Another data point -- signed up for Premium trial, got receipt. Have followed uninstall directions and restarted. Still offers me ads, upgrade and got select Premium preference options.
  • Billy-J
  • Spotify Star
  • 520 Views
  • 3 replies
  • 0 likes
  • Student
  • 520 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't get the songs I want

PlanPremiumCountryTaiwanDeviceAsus ZenphoneOperating SystemAndroid My Question or IssueI love Spotify's most functions like playlist,so you can share to others.But my most big problem is that I can't get the song I want from Spotify in my reigon.I ha...

  • Newbie
  • Plan Premium Country Taiwan Device Asus Zenphone Operating System Android   My Question or Issue I love Spotify's most functions like playlist,so you can share to others.But my most bi...
  • Guido
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • Other
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar

My Question or Issue Quisiera elevar mi plan de PREMIUM a FAMILIAR, deseo saber como puedo hacer para que mi hijo que vive en otro pais lo pueda usar simultaneamente, sin necesidad de botar el acceso a otro miembro del plan. Gracias.

  • Newbie
  •  My Question or Issue  Quisiera elevar mi plan de PREMIUM a FAMILIAR, deseo saber como puedo hacer para que mi hijo que vive en otro pais lo pueda usar simultaneamente, sin necesidad de bo...
  • Guido
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Premium --> Family upgrade

My Question or Issue If I switch to a family plan how does that affect my Hulu bundle?

  • Regular
  •   My Question or Issue  If I switch to a family plan how does that affect my Hulu bundle?
  • Loxer
  • Community Legend
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why family plan keep sending confirmation email to family members?

I bought a family plan and added my family members. But spotify keep sending confirmation email to them almost everyday. If they don't repsond their memberships cancelled. How can we resolve this issue?Thanks in advance

  • Newbie
  • I bought a family plan and added my family members. But spotify keep sending confirmation email to them almost everyday. If they don't repsond their memberships cancelled. How can we resolve this i...
  • Katerina
  • Spotify Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Cant play music when my daughter is playing her music on family plan

I have got family subscription but if i want to play spotify and my daughter is playing her spotify it wont let me play mine? Whats the point in having a family subscription?

  • Newbie
  • I have got family subscription but if i want to play spotify and my daughter is playing her spotify it wont let me play mine? Whats the point in having a family subscription?
  • Luke
  • Spotify Star
  • 695 Views
  • 1 replies
  • 1 likes
  • 695 Views
  • 1 replies
  • 1 likes

I paid premium but I still using free

I paid for my premium and I have the bill nothing wrong with my credit card. But why i'm still using the free account?? I expect for my premium account as soon as possible.PlanFree/PremiumCountry TurkeyDevice(iPhone 6, Lenovo IDEAPAD 320.)Operating S...

  • Newbie
  • I paid for my premium and I have the bill nothing wrong with my credit card. But why i'm still using the free account?? I expect for my premium account as soon as possible. Plan Free/Premium ...
  • Loxer
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Student
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution How does Spotify determine where my home is in Spotify Family plan?

Family/ PremiumCountry United StatesDeviceMultiple PlatformsOperating SystemWindows 10, Android My Question or Issue So I signed up for Spotify Family away from my actual home. I am on my laptop at a friends house and I purchased a Family subscriptio...

  • Newbie
  • Family/ Premium Country  United States Device Multiple Platforms Operating System Windows 10, Android   My Question or Issue  So I signed up for Spotify Family away from my a...
  • Peter
  • Spotify Legend
  • 500 Views
  • 1 replies
  • 0 likes
  • Other
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept invitation for Family Premium

PlanFamily PremiumCountry UKDeviceGalaxy s9+, Galaxy S6 EdgeOperating SystemAndroid My Question or Issue I have an Family Premium plan. I am trying to add my son to a plan. I type in his name and surname and email address. Hit send invite.My son rece...

  • Newbie
  • Plan Family Premium Country  UK Device Galaxy s9+, Galaxy S6 Edge Operating System Android   My Question or Issue  I have an Family Premium plan. I am trying to add my son t...
  • Peter
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution 18app: error in payment

</ div>
</ div> I made a payment through the cultural bonus in Italy, but in the email of the account on which I paid the money there was an error, in fact the e-mail was the same as my account but with a final part different, (the one after the po
...

  • Newbie
  •   <Div> </ div>  <Div> </ div> I made a payment through the cultural bonus in Italy, but in the email of the account on which I paid the mo...
  • Peter
  • Spotify Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • Other
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution ödeme başarısız

öğrenci indirimi üzerinden premium hesabı alamıyorum ödeme başarısız oldu diyor, banka ile alakalı bir sorun da yok..

  • Newbie
  •   öğrenci indirimi üzerinden premium hesabı alamıyorum ödeme başarısız oldu diyor, banka ile alakalı bir sorun da yok..
  • Peter
  • Spotify Legend
  • 552 Views
  • 1 replies
  • 0 likes
  • ödeme
  • 552 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family Plan Owner

Plan We have Premium for Family PlanFree/PremiumCountry US My Question or Issue I pay $14.99 per month from my checking account each month for this account. I set it up a couple of months ago for myself (*snip*) and my daughter. I thought I was the P...

  • Newbie
  • Plan  We have Premium for Family Plan Free/Premium Country US       My Question or Issue  I pay $14.99 per month from my checking account each month for this account....
  • Peter
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Confirmation email shows name of the last user as the owner of the family account

The confirmation email shows the name of the last user as the owner of the family account. The confirmation email is something like:Congratulations you join the family subscription from [name of the person who was in this family slot previously]. 201...

  • Casual Listener
  • The confirmation email shows the name of the last user as the owner of the family account. The confirmation email is something like: Congratulations you join the family subscription f...
  • 321music
  • Casual Listener
  • 628 Views
  • 4 replies
  • 0 likes
  • 628 Views
  • 4 replies
  • 0 likes