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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164823 Views
  • 32 replies
  • 9 likes
  • 164823 Views
  • 32 replies
  • 9 likes

I am paying for the family plan but I only get access to the free plan

Hi.I am paying for the family plan but i cant get access.I am only getting access to the free plan.How can I fix this?Thanks.

  • Newbie
  • Hi. I am paying for the family plan but i cant get access. I am only getting access to the free plan. How can I fix this? Thanks.
  • Luke
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Family Plan Admin Moving Abroad

Hi,I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if my subscription will be valid after I leave and what will happen to my family's subscriptions....

  • Newbie
  •     Hi, I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if  my subscription w...
  • Billy-J
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 309 Views
  • 1 replies
  • 0 likes

Problemas para entrar no plano familiar

Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar. Os dados de endereço estão corretos e mesmo assim não c...

  • Newbie
  • Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar....
  • Bittencourt
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • plano familiar
  • 515 Views
  • 1 replies
  • 0 likes

Users and family plan problems

Hi!I have a Family Plan.I sent the invitation by email to my dad and my brother. My brother logged in with the link in the email but my dad logged in with my user and pass, and now we can´t change the user, so I can see what he´s listening to. I need...

  • Casual Listener
  • Hi! I have a Family Plan. I sent the invitation by email to my dad and my brother.  My brother logged in with the link in the email but my dad logged in with my user and pass, and now we c...
  • Billy-J
  • Spotify Star
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family subscription invite not going through

PlanPremiumCountryNetherlands DeviceGalaxy 9 & Windows (chrome)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I've send my girlfriend an invitation to the new family subscription we started, however she cannot seem to recieve the email...

  • Casual Listener
  • ...nvitation to the new family subscription we started, however she cannot seem to recieve the email. We checked all the email folders, including unwanted. I've also tried taking back the invite and r...
  • Alfredo
  • Roadie
  • 533 Views
  • 1 replies
  • 0 likes
  • invite
    invite email
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family plan changed to FREE

PlanFrom premium family plan to freeCountry DeviceIphone 6sOperating SystemiOs 11 My Question or Issue I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner....

  • Newbie
  •   Plan From premium family plan to free Country   Device Iphone 6s Operating System iOs 11   My Question or Issue  I'm currently havibg trouble with my family plan s...
  • Alfredo
  • Roadie
  • 451 Views
  • 1 replies
  • 1 likes
  • 451 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family premium keeps downgrading daughters account

PlanFamily PremiumCountry FinlandDeviceNokia 5Operating SystemAndroid My Question or Issue I have purchased the family premium account and my daughters account has been linked to that for several months now. Recently however her accounts has been dow...

  • Newbie
  • Plan Family Premium Country  Finland Device Nokia 5 Operating System Android   My Question or Issue  I have purchased the family premium account and my daughters account h...
  • Alfredo
  • Roadie
  • 1214 Views
  • 3 replies
  • 0 likes
  • 1214 Views
  • 3 replies
  • 0 likes

Family Premium 8.99USD for 3 people

Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!

  • Newbie
  • Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!
  • Maxim
  • Spotify Star
  • 1172 Views
  • 1 replies
  • 0 likes
  • Help
    Premium
  • 1172 Views
  • 1 replies
  • 0 likes

Family Invite Does Not Work

PlanFamilyCountry PhilippinesDeviceSamsungOperating SystemAndroid My Question or IssueI have sent invite to my family member who is 13 years old. We filled the verification form with correct info on address but it still does not work.Hope someone cou...

  • Casual Listener
  • Plan Family Country  Philippines Device Samsung Operating System Android   My Question or Issue I have sent invite to my family member who is 13 years old. We filled the v...
  • Jbfabs
  • Casual Listener
  • 727 Views
  • 4 replies
  • 1 likes
  • 727 Views
  • 4 replies
  • 1 likes

Não consigo entrar no plano premium familiar

Olá!Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free.Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa vez não consigo cadastrar. Ao final, aparece a mensagem...

  • Newbie
  • Olá! Eu estava cadastrada em um plano familiar e depois de algumas semanas fui removida e tranferida para o Free. Então recebi o convite novamente por email pra voltar ap plano familiar, mas dessa ...
  • fa_hs
  • Newbie
  • 4395 Views
  • 13 replies
  • 8 likes
  • 4395 Views
  • 13 replies
  • 8 likes

Urgent Problem with payment for family premium

Hello,I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like that "Oops, seems your card or payment provider is having...

  • Newbie
  • Hello, I used family premium about 8 months with no problem in order to pay. However, this month, I cannot pay it. I tried to enter my friends' credit cards and mine also, but the response like t...
  • Luke
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Paid twice for 1 month

HelloSpotify took twice 4.99€ for my first month... can someone help me ? How to contact them ?Thank you

  • Newbie
  • Hello Spotify took twice 4.99€ for my first month... can someone help me ? How to contact them ? Thank you
  • Luke
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

No me permite dar de alta a mi esposa en la cuenta familiar

MI usuario es treseles64 y estoy intentado incorporar a mi mujer a mi cuenta familiar y cuando valida la invitación recibida en su email () sale un error que dice :3- Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.Lo hemos hecho varias v...

  • Casual Listener
  • MI usuario es treseles64 y estoy intentado incorporar a mi mujer a mi cuenta familiar y cuando valida la invitación recibida en su email (<removed sensitive info>) sale un error que dice : 3- ...
  • Luke
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

No puedo obtener mi cuenta premium familiar con tarjeta de débito

Quiero crear una cuenta premium familiar y no me deja hacer el pago, dice que el banco está teniendo un mal día

  • Newbie
  • Quiero crear una cuenta premium familiar y no me deja hacer el pago, dice que el banco está teniendo un mal día
  • Luke
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Euros or pounds

Can somebody explain why the promotion says Family for € 14,99 but when I start to get this package the price changes to £ 14,99?

  • Newbie
  • Can somebody explain why the promotion says Family for € 14,99 but when I start to get this package the price changes to £ 14,99?  
  • Luke
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Family Problem

I have family plan i added my brother, First he used the premium . Next day he dropped from premium i added again but it doesnt working i couldnt added him.he wrote the adress etc. But cant join ... Help pls Murat Can KarahanPlanFfamilyCountry TRDevi...

  • Casual Listener
  • I have family plan i added my brother, First he used the premium . Next day he dropped from premium i added again but it doesnt working i couldnt added him.he wrote the adress etc. But cant join ......
  • Billy-J
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • Other
    Student
  • 356 Views
  • 3 replies
  • 0 likes

Solved!! family sunscription?

how does the family subscription work? i understand the part about the one who subscribed for the plan will be charged and the invite to add a member. what i dont understand is how does having the same address work? is it really required to be living...

  • Casual Listener
  • how does the family subscription work? i understand the part about the one who subscribed for the plan will be charged and the invite to add a member. what i dont understand is how does having the s...
  • Nico
  • Community Legend
  • 407 Views
  • 3 replies
  • 0 likes
  • 407 Views
  • 3 replies
  • 0 likes

DOBLE RECARGO EN NUEVA CUENTA FAMILIAR PREMIUM

PlanPREMIUMCountry GUATEMALADeviceP10Operating SystemANDROID My Question or IssueINGRESE A PLAN FAMILIAR, Y ME HICIERON UN COBRO DE 8.99 DLRS. LA TARJETA CON LA QUE INGRESE, VENCIÓ AL MES SIGUIENTE, POR LO QUE EL DIA DE HOY INGRESÉ UNA NUEVA TARJETA ...

  • Newbie
  • Plan PREMIUM Country  GUATEMALA Device P10 Operating System ANDROID   My Question or Issue INGRESE A PLAN FAMILIAR, Y ME HICIERON UN COBRO DE 8.99 DLRS. LA TARJETA CON LA QUE INGR...
  • Jose_M
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

¿Por que no puedo ver mi direccion en mi plan familiar premiun?

PlanPremiumCountry Device(iPhone Operating System(iOS 10) My Question or Issue deberia de poder revisaar mi propia informacion si es un servicio por el cual estoy pagando y utilizando, alguna respuesta?

  • Newbie
  •   Plan Premium Country   Device (iPhone 😎 Operating System (iOS 10)   My Question or Issue  deberia de poder revisaar mi propia informacion si es un servicio por el cu...
  • anacastaneda
  • Newbie
  • 800 Views
  • 2 replies
  • 0 likes
  • 800 Views
  • 2 replies
  • 0 likes