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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium Familiar.Country SpainDeviceHuawei P10, Huawei P20, PRO Macbook Pro)Operating System(iOS 10, Android Oreo.) My Question or IssueBuenos días,Desde hace unas semanas he tenido problemas con la cuenta familiar de Spotify de mi pareja, con la...
PlanFreeCountry PolandDeviceallOperating Systemall My Question or IssueFamily premium account are disabled. Any member of my spotify family has free account from today. Subscription was paid as usual. I would be grateful for fixing this problem.
We just cancelled our Premium account because it would not recognize my husband as part of our family on the plan after we moved to Germany from the US (military). We were told we needed to cancel our US account and open a new one in Germany. Is ther...
I’m sharing Spotify with my sister, she is the holder of the plan.i didn’t see I had received an email asking to update my address so I could keep on sharing the account, and now I cannot play my songs anymore. How do I update my address? The link in...
I sent an invite to my daughter. She received an error that reads: "Unable to join this Family plan. Try again by clicking the ACCEPT INVITE button in your email. If that doesn't work ask the plan owner to send another invite." My daughter tried to a...
Hi there, one of the member of the family has put the wrong address. Now he is not in my family anymore. If i try to invite him again to put the correct address the access is denied anyway. How can we solve this issue? Planfamily Country italy Device...
Hey, For the 5th time my husband is being denied from our family subscription on spotify. We do live in the samee adress, we do have the same surname, so why does it is happening? Last month I've run a test and joined myself with different email to m...
I have a very similar situation to the one explained above but can’t seem to resolve it. I had a Premium Account which my wife listened to when I wasn’t using it. I’ve now upgraded to Family so that she can listen to her own music when she wants it b...
Hi - hope someone can help please. I have a Free account and have over time made lots of playlists. My son is in the same position. Both of us have Android phones (Huawei) and laptops. Neither of us have had any problems with the Free account. I need...
Today my family got kicked from our premium for family and they are unable to join again. It seems that our address is not valid anymore. Can I check my family address somewhere. It is not in my profile sadly. There is just a country, nothing else. T...
Family plan link problems We recently transfered one of our premier accounts to family, but when my wife adds me to send a invite i dont get it.My premier account expired several months ago, i've signed out everywhere and i've checked my spamm and ju...
Hi.I am paying for the family plan but i cant get access.I am only getting access to the free plan.How can I fix this?Thanks.
Hi,I'm the administrator of my family's Premium plan and I'm moving abroad for two years soon. My family wants to keep the Premium plan but I'm not sure if my subscription will be valid after I leave and what will happen to my family's subscriptions....
Eu estava cadastrada em um plano familiar e fui removida. Então recebi o convite novamente por email pra voltar ao plano familiar, mas aparece: Você não pode entrar neste Plano Premium Familiar. Os dados de endereço estão corretos e mesmo assim não c...
Hi!I have a Family Plan.I sent the invitation by email to my dad and my brother. My brother logged in with the link in the email but my dad logged in with my user and pass, and now we can´t change the user, so I can see what he´s listening to. I need...
PlanPremiumCountryNetherlands DeviceGalaxy 9 & Windows (chrome)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I've send my girlfriend an invitation to the new family subscription we started, however she cannot seem to recieve the email...
PlanFrom premium family plan to freeCountry DeviceIphone 6sOperating SystemiOs 11 My Question or Issue I'm currently havibg trouble with my family plan subscription. Previously I was subscribed through an invite I received from the family plan owner....
PlanFamily PremiumCountry FinlandDeviceNokia 5Operating SystemAndroid My Question or Issue I have purchased the family premium account and my daughters account has been linked to that for several months now. Recently however her accounts has been dow...
Hi, I was wodnering how much I will have to pay to have three people on the family premium now that the baseline price is 8.99 usd. Thanks!
PlanFamilyCountry PhilippinesDeviceSamsungOperating SystemAndroid My Question or IssueI have sent invite to my family member who is 13 years old. We filled the verification form with correct info on address but it still does not work.Hope someone cou...