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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166964 Views
  • 32 replies
  • 9 likes
  • 166964 Views
  • 32 replies
  • 9 likes

Superuser Contribution Offre étudiante déjà souscrite alors que je suis encore en abonnement free

Bonjour, J'ai voulu souscrire l'abonnement premium étudiant, j'ai donc fait valider mon statut d'étudiant mais au moment de rentrer les codes bancaires, je suis revenue à la page d'accueil. Depuis, quand j'essaye de m'abonner à premium, un message me...

  • Newbie
  •   Bonjour,   J'ai voulu souscrire l'abonnement premium étudiant, j'ai donc fait valider mon statut d'étudiant mais  au moment de rentrer les codes bancaires, je suis revenue à la pa...
  • Alfredo
  • Roadie
  • 5107 Views
  • 1 replies
  • 1 likes
  • Student
  • 5107 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Onaylanmış öğrenci indiriminde ödeme sorunu.

1 yıl boyunca spotify öğrenci indiriminden faydalandım ama geçen ay kart limiti yetersiz olduğu için premium hesabım iptal oldu. Şimdi tekrar sportify öğrenci indirimli premiuma geçmek istiyorum fakat öğrenci teklifi sayfasında öğrenci indirimimin ku...

  • Regular
  • 1 yıl boyunca spotify öğrenci indiriminden faydalandım ama geçen ay kart limiti yetersiz olduğu için premium hesabım iptal oldu.  Şimdi tekrar sportify öğrenci indirimli premiuma geçmek istiyoru...
  • Alfredo
  • Roadie
  • 1179 Views
  • 10 replies
  • 0 likes
  • Student
  • 1179 Views
  • 10 replies
  • 0 likes

Family plan in Israel

Hi. Any update about family premium plan in Israel? Any reason it is not an option yet? Thanks. PlanPremiumCountry Israel My Question or Issue

  • Newbie
  • Hi. Any update about family premium plan in Israel? Any reason it is not an option yet?    Thanks.  Plan Premium Country  Israel      My Question or I...
  • Keanu_C
  • Community Legend
  • 1223 Views
  • 1 replies
  • 7 likes
  • Family Plan
  • 1223 Views
  • 1 replies
  • 7 likes

Family Premium didn't ask for address

I subscribed to Family Premium on my phone (Android) through the browser (Chrome) and it worked, I got the confirmation emails and could even invite my family but I wasn't asked for an address.

  • Casual Listener
  • I subscribed to Family Premium on my phone (Android) through the browser (Chrome) and it worked, I got the confirmation emails and could even invite my family but I wasn't asked for an address.
  • Keanu_C
  • Community Legend
  • 774 Views
  • 3 replies
  • 2 likes
  • 774 Views
  • 3 replies
  • 2 likes

Offline songs when Changing country on Premium

I was using family account at Turkey and recently moved to US. Now I wanna change my country settings and subscribe for student account. I've read the article about changing countries and it says :Cancel your subscription.Wait until your account reve...

  • Casual Listener
  • I was using family account at Turkey and recently moved to US. Now I wanna change my country settings and subscribe for student account. I've read the article about changing countries and it s...
  • Billy-J
  • Spotify Star
  • 426 Views
  • 3 replies
  • 0 likes
  • Student
  • 426 Views
  • 3 replies
  • 0 likes

Family members not appearing

PlanPremium for FamilyCountry NorwayDevicePCOperating SystemWindows 10 My Question or Issue I have had a Premium for Family subscription since around the time it was made available. I have 3 other family members connected to my family plan. But since...

  • Casual Listener
  • Plan Premium for Family Country  Norway Device PC Operating System Windows 10   My Question or Issue  I have had a Premium for Family subscription since around the time it w...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 5 replies
  • 0 likes
  • 375 Views
  • 5 replies
  • 0 likes

Family Sharing: message “Listen on this phone”

PlanPremium FamilyCountry Australia DeviceiPhone X, iPhone 6Operating SystemiOS My Question or IssueI bought a new phone and passed my old phone to my partner. Since then, when I use Spotify I receive the message “You are listening on XXX iPhone”, wi...

  • Regular
  • Plan Premium Family Country  Australia   Device iPhone X, iPhone 6 Operating System iOS   My Question or Issue I bought a new phone and passed my old phone to my partner.&n...
  • Billy-J
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • message
  • 404 Views
  • 1 replies
  • 0 likes

Email invite not sending

I have family premium. I sent my son an invite via email to join my plan. He received it clicked on it but it didn't give him premium access. I've been trying to resend a new invite and he is not receiving anything. I've tried about 10 times.

  • Newbie
  • I have family premium. I sent my son an invite via email to join my plan.  He received it clicked on it but it didn't give him premium access. I've been trying to resend a new invite and he is n...
  • Luke
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family won't work for a specific family member

Hi! I purchased a premium for family subscription and invited my dad, aunt and sister. The invitations worked no problem for my aunt and sister but refuses to work for my dad. We've already tried sending the invite to different emails, using the Rede...

  • Newbie
  •   Hi!   I purchased a premium for family subscription and invited my dad, aunt and sister. The invitations worked no problem for my aunt and sister but refuses to work for my dad. W...
  • SergioDavid
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Spotify Family- Entered incorrect owner name

Hi there, I have just signed up to Spotify Family and have sent invites to family members. The premium accounts are working fine for me and my family. However, the issue I have is that I inadvertantly typed in a family members name as the owner name ...

  • Casual Listener
  •   Hi there,   I have just signed up to Spotify Family and have sent invites to family members. The premium accounts are working fine for me and my family.   However, the issue I h...
  • Maxim
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

I am using Family plan but still it mixes

Hello people, I changed my plan from Premium to Family Premium. But when someone listens music on spotify my last listened song changes everytime (its not changing in the meantime) and their search also shows on my search area. Because of that my wee...

  • Newbie
  • Hello people, I changed my plan from Premium to Family Premium. But when someone listens music on spotify my last listened song changes everytime (its not changing in the meantime) and t...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Payed for premium family and account to "free"

My account is suddenly in "free modus" but I payed for premium family!!!And I can only make contact with a form which is very difficult to find. And noiw I have to ask a "communitie" about this.... Really really weird and customer unfriendly.

  • Casual Listener
  • My account is suddenly in "free modus" but I payed for premium family!!! And I can only make contact with a form which is very difficult to find. And noiw I have to ask a "communitie" about this.......
  • Luke
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

[Family premium

I have family premium tried adding my husband with the invite code but it not working please help

  • Newbie
  • I have family premium tried adding my husband with the invite code but it not working please help  
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Get family premium and still paying for my own account

Hello, I got some problem I just can't solve. I used to use for few months my own premium subscription and then decided to get family subscription. In category subscriptions in my profile I am assigned to family subscription but I still paying for "n...

  • Newbie
  • Hello,  I got some problem I just can't solve. I used to use for few months my own premium subscription and then decided to get family subscription. In category subscriptions in my profile I a...
  • Luke
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

payed for family account for a month and it isn't working

I payed for family account for a month and cancelled my subscription for it but still payed £14.99 for the month and it isn't working and the month isn't up ? Only bought it 2 days ago

  • Newbie
  • I payed for family account for a month and cancelled my subscription for it but still payed £14.99 for the month and it isn't working and the month isn't up ? Only bought it 2 days ago 
  • Luke
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan van not add member

Sending invitation and my daughter accepts. Nothing happens. We interiör each other egen playing. ne of the below information is required. However, the more you provide the easier it will be for us to try and help. Country Sweden My Question or Issue...

  • Newbie
  • ...s accepted? Different units. Been paying family plan for months but can’t get it work. 4 members. 
  • SergioDavid
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Kicked out premium

I live on the same address as the other people on my family account but i got kicked out and can't join the premium account anymore?

  • Newbie
  • I live on the same address as the other people on my family account but i got kicked out and can't join the premium account anymore?
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution [tried to renew my spotify premium for family, got only premium.

so my spotify premium for family had a billing isue and prompted me to switch my credit card. i hit the link in the app, it opened a dialog for me to enter another card, which I did, and it said it was fine, except it only renewed premium and cut off...

  • Newbie
  • so my spotify premium for family had a billing isue and prompted me to switch my credit card. i hit the link in the app, it opened a dialog for me to enter another card, which I did, and it said it w...
  • SergioDavid
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Family keeps getting kicked off Plan

PlanFamily PremiumCountry USA My Question or Issue:Over the last week every time I turn around I've got either my husband or 14 year old peeved b/c spotify has decided to take them off my family plan list. What gives? I have 4 people in my family pla...

  • Newbie
  • Plan Family Premium Country  USA   My Question or Issue: Over the last week every time I turn around I've got either my husband or 14 year old peeved b/c spotify has decided to take t...
  • Bittencourt
  • Spotify Star
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Solved!! Premium for Family

PlanPremium FamilyCountryAustralia DeviceSamsung Galaxy S7 Edge and S8 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just signed up for Premium Family. My daughter and I had separate paid accounts. Will those acco...

  • Newbie
  • Plan Premium Family Country Australia   Device Samsung Galaxy S7 Edge and S8 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I j...
  • Bittencourt
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes