Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164898 Views
  • 32 replies
  • 9 likes
  • 164898 Views
  • 32 replies
  • 9 likes

Family Membership causing Discord issues

PlanPremiumCountryCanadaDevicePC, DiscordOperating SystemWindows 10, Android Nougat My Question or IssueMy family uses the family premium, and I link my discord to my spotify. We all use seperate accounts, but when my sister listens to music on her a...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Discord Operating System Windows 10, Android Nougat   My Question or Issue My family uses the family premium, and I link my discord to my s...
  • Nico
  • Community Legend
  • 1225 Views
  • 1 replies
  • 0 likes
  • Discord
  • 1225 Views
  • 1 replies
  • 0 likes

Family Premium Acting Like Free Account

Plan: Family PremiumCountry: Canada My Question or Issue I recently started a family premium account with my partner. We just moved into a new place together. We both had premium accounts through our mobile service provider. That subscription was can...

  • Casual Listener
  •   Plan: Family Premium Country: Canada    My Question or Issue   I recently started a family premium account with my partner. We just moved into a new place together. W...
  • amarkkaufman
  • Casual Listener
  • 892 Views
  • 2 replies
  • 0 likes
  • 892 Views
  • 2 replies
  • 0 likes

Superuser Contribution family plan turned back to free account

I was recently added to a family plan but today when I opened spotify on my ipad I heard ads. Now when I log into spotify on my computer it says I'm back to a free account. What happened?

  • Newbie
  • I was recently added to a family plan but today when I opened spotify on my ipad I heard ads. Now when I log into spotify on my computer it says I'm back to a free account. What happened?
  • SergioDavid
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium olacam ins

gunlerdir yaziyorum. 1 tane donus almadim. NE KADAR DANDIK BIR EKIPSINIZ. PARA VERIYORUZ PREMIUM OLAMIYORUZ

  • Regular
  • gunlerdir yaziyorum. 1 tane donus almadim. NE KADAR DANDIK BIR EKIPSINIZ. PARA VERIYORUZ PREMIUM OLAMIYORUZ
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payd by Ideal for Spotify Family, 6 days ago, but we still dont got it!

It's really annoying that I payd for it 6 days ago and I still got Spotify Free.. What do I pay for then? i've tried everything, from loggin in with username/emailadress to update payment but I can't, it only says to buy premium, but like I said; I a...

  • Newbie
  • It's really annoying that I payd for it 6 days ago and I still got Spotify Free.. What do I pay for then? i've tried everything, from loggin in with username/emailadress to update payment but&nb...
  • SergioDavid
  • Roadie
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium kicked everyone out

So I started a family premium on 12/2/18 then on 12/3/18 Spotify kicked all the members out and now when I try to add them back, it says that the members cannot join the family. How do I resolve this?

  • Newbie
  • So I started a family premium on 12/2/18 then on 12/3/18 Spotify kicked all the members out and now when I try to add them back, it says that the members cannot join the family. How do I r...
  • SergioDavid
  • Roadie
  • 668 Views
  • 1 replies
  • 0 likes
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Quiero suscribirme a un plan familiar con mi padre, mi mujer, mi hermana y mi cunado pero no vivimos en la misma direccion fisica, es decir mi mujer y mi padre vivimos en la misma direccion fisica exceptuiando mi hermana/cunado, seria posible una cue...

  • Newbie
  • Quiero suscribirme a un plan familiar con mi padre, mi mujer, mi hermana y  mi cunado pero no vivimos en la misma direccion fisica, es decir mi mujer y mi padre vivimos en la misma direccion fis...
  • SergioDavid
  • Roadie
  • 498 Views
  • 1 replies
  • 0 likes
  • Familiar
    suscripcion
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Members cannot join my family

Hello everybody Here I am with a Spotify family account. Goal 2 members of my family cannot reach. It marks that they can not join the family.... How can I make it work?Thank you Antoine

  • Newbie
  • Hello everybody  Here I am with a Spotify family account. Goal 2 members of my family cannot reach. It marks that they can not join the family....  How can I make it work? Thank you&n...
  • SergioDavid
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Transfer playlist from girlfreinds account to Family account

PlanPremium/familyCountry SwedenDeviceAll plattformsOperating System- My Question or Issue Hello! I just moved in with my GF and started a Family account, my question is how do I transfer her playlists to her new account under the family account ? Is...

  • Newbie
  • Plan Premium/family Country  Sweden Device All plattforms Operating System -   My Question or Issue  Hello!  I just moved in with my GF and started a Family account, m...
  • jsannn
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family acount was cancelled

Hello, you cancelled my acount to family premium - the same with my sisters. She already wrote you. Reason in email was “that you cant confirm adress”. But we have premium 5 members our family and we living on the same adress. We want our family prem...

  • Casual Listener
  • Hello,    you cancelled my acount to family premium - the same with my sisters. She already wrote you. Reason in email was “that you cant confirm adress”. But we have premium 5 members o...
  • Viktorie
  • Casual Listener
  • 666 Views
  • 2 replies
  • 0 likes
  • 666 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Premium family plan got downgraded to a regular plan!

Hello, I have recently started a premium plan with some relatives, but it seems like it got downgraded to a regular plan out of nothing. I wasn't notified of this at all. I just received an email today saying that there was a failure in the payment, ...

  • Casual Listener
  • ...€ of the family plan, and also my family is gone, what happened?
  • MaríaCamila
  • Roadie
  • 566 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 566 Views
  • 1 replies
  • 0 likes

Account problem

Plan -Free - trying to connect to Family plan. Country Ireland/Poland DeviceSony Xperia Z5Operating SystemAndroid My Question or Issue My son has had a spotify premium account for nearly a year now and today we changed his plan from Spotify Premium t...

  • Newbie
  •   Plan - Free - trying to connect to Family plan.   Country  Ireland/Poland  Device Sony Xperia Z5 Operating System Android   My Question or Issue  My son h...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Du kannst diesen Premium Family Abo nicht beitreten

PlanPremium FamilyCountryGermany Hi, my brother and girlfriend got kicked out of my family abo despite living in the same apartment. As far as I know they answered the confirmation email. How was this even verified?

  • Visitor
  • Plan Premium Family Country Germany   Hi, my brother and girlfriend got kicked out of my family abo despite living in the same apartment. As far as I know they answered the confirmation e...
  • Maxim
  • Spotify Star
  • 1051 Views
  • 1 replies
  • 0 likes
  • 1051 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't subscribe family plan

My Question or Issue i fill adress informations corrently in invitation but i can't subscribe my sister to my family subscription.

  • Newbie
  •       My Question or Issue  i fill adress informations corrently in invitation but i can't subscribe my sister to my family subscription.   
  • MaríaCamila
  • Roadie
  • 508 Views
  • 1 replies
  • 0 likes
  • Subscribtion
  • 508 Views
  • 1 replies
  • 0 likes

Wrong adress

Hey My sister bought a family pack but one of our members has made a mistake in the adress.. now we can't add that member again because you can only sign up once a year for a family pack.. what should i do to add her again? Thank you very much! Kevin

  • Newbie
  • Hey   My sister bought a family pack but one of our members has made a mistake in the adress.. now we can't add that member again because you can only sign up once a year for a family pack.. w...
  • kejt_
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accounts "overlay" between Spotify Premium Family's members

PlanPremium for FamilyCountryItalyDeviceiPhone, LG G5 and PCOperating SystemAndroid, iOS and Windows 10 My Question or Issue Hello! I'm the owner of a Premium for Families subscription, and I'm having quite some trouble with my account. Since a few d...

  • Casual Listener
  • Plan Premium for Family Country Italy Device iPhone, LG G5 and PC Operating System Android, iOS and Windows 10   My Question or Issue   Hello! I'm the owner of a Premium for F...
  • MaríaCamila
  • Roadie
  • 684 Views
  • 1 replies
  • 0 likes
  • spotify premium family
  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Mitglieder können nicht hinzugefügt werden

Hello, my Family members got kicked out. If I try to invite them again, they cant log in. Can somebody help me?

  • Newbie
  •   Hello, my Family members got kicked out. If I try to invite them again, they cant log in.   Can somebody help me?  
  • MaríaCamila
  • Roadie
  • 677 Views
  • 1 replies
  • 0 likes
  • invite
    Members
  • 677 Views
  • 1 replies
  • 0 likes

cobrança indevida no cartão de credito.

eu tinha o plano premium e depois de uns 4 meses entrei em um plano familia, fiz o procedimento para migrar para o plano familia, porém esta vindo cobrando ja tem 2 meses os 16 reais do plano premium ainda. nao consigo contato com ninguem pra resolve...

  • Newbie
  • eu tinha o plano premium e depois de uns 4 meses entrei em um plano familia, fiz o procedimento para migrar para o plano familia, porém esta vindo cobrando ja tem 2 meses os 16 reais do plano premium...
  • Bittencourt
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • Cobrança indevida
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en la forma de pago!

No me permite realizar el pago a la suscripción "Plan Familiar". He probado con 2 tarjetas ambas con fondos y el error que da es "Ha ocurrido un error en el pago, vuelve a intentarlo o ingresa otro método de pago". Que solución me pueden dar a este p...

  • Casual Listener
  • No me permite realizar el pago a la suscripción "Plan Familiar". He probado con 2 tarjetas ambas con fondos y el error que da es "Ha ocurrido un error en el pago, vuelve a intentarlo o ingresa otro m...
  • MaríaCamila
  • Roadie
  • 838 Views
  • 1 replies
  • 0 likes
  • plan familiar
  • 838 Views
  • 1 replies
  • 0 likes