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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168915 Views
  • 32 replies
  • 9 likes
  • 168915 Views
  • 32 replies
  • 9 likes

Welcome to the family accept invitation ask for user/pass.

Welcome to the family accept invitation email ask for user/pass when clicking on accpet invitation. I am not able to activate my family members.If I enter my main (owner) user/pass I am able to login but nothing happen. New member still not active......

  • Newbie
  • Welcome to the family accept invitation email ask for user/pass when clicking on accpet invitation. I am not able to activate my family members. If I enter my main (owner) user/pass I am able to l...
  • Luke
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution cambio de premium a plan familar

Hola, tengo una cuenta premium individual y quiero cambiar al plan familiar, pero ya pagué por adelantado el año en mi plan individual. Cómo puedo hacer para que se considere el pago adelantado que ya hice como parte del pago familar al que quiero ca...

  • Newbie
  • Hola, tengo una cuenta premium individual y quiero cambiar al plan familiar, pero ya pagué por adelantado el año en mi plan individual. Cómo puedo hacer para que se considere el pago adelantado que y...
  • SergioDavid
  • Roadie
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged me with higher price (Malaysia)

Plan Free/Premium Country Malaysia My Question or Issue Hi, I subscribed for family plan and month subscription fee is RM22.40. However, I was charged RM22.62 monthly. May I know why is it like that?

  • Casual Listener
  • Plan Free/Premium Country  Malaysia   My Question or Issue  Hi, I subscribed for family plan and month subscription fee is RM22.40. However, I was charged RM22.62 monthly....
  • SergioDavid
  • Roadie
  • 2211 Views
  • 3 replies
  • 0 likes
  • charge
    Premium
  • 2211 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

no Tenía salgo en la tarjeta para pagarlo, la cargue y fui a actualizar el pago y me da error, ya hice todo lo que indica spotify, hasta me di de baja para poder volver a suscribirme, y tampoco funcionó. Alguien que me dé una solución? Ya que lo util...

  • Newbie
  • no Tenía salgo en la tarjeta para pagarlo, la cargue y fui a actualizar el pago y me da error, ya hice todo lo que indica spotify, hasta me di de baja para poder volver a suscribirme, y tampoco funci...
  • SergioDavid
  • Roadie
  • 776 Views
  • 1 replies
  • 1 likes
  • plan familiar
    problemas de pago
  • 776 Views
  • 1 replies
  • 1 likes

Superuser Contribution abbonement family

PremiumCountry Netherlands Devicemacbook/iphone XOperating SystemiOS 10 My Question or IssueI'm having a premium abbonement, but now my parents also want spotify, so i would like to go for a family premium abbonement. but, at the end of last year, i ...

  • Newbie
  • ...potify, so i would like to go for a family premium abbonement.  but, at the end of last year, i got a discount/sale; i paid the whole year in advance so i had to pay less in total. this means i d...
  • SergioDavid
  • Roadie
  • 699 Views
  • 1 replies
  • 0 likes
  • 699 Views
  • 1 replies
  • 0 likes

Trouble to access family account

The spotify says that i can not ne able to enter in a family account, but i live in the same place as the owner of the plan.

  • Visitor
  •   The spotify says that i can not ne able to enter in a family account, but i live in the same place as the owner of the plan.  
  • dd__dd__
  • Music Fan
  • 381 Views
  • 2 replies
  • 0 likes
  • Other
  • 381 Views
  • 2 replies
  • 0 likes

Superuser Contribution no fue posible sumarte a este plan familiar

hoy me llego un mensaje de spotify pidiendome que verificara una de las cuentas de mi flan familiar el cual administro, al verificar cual cuenta era la que me pedia que verificara el error al no tener opciones de solucion, lo borre y lo volvi a invit...

  • Newbie
  • hoy me llego un mensaje de spotify pidiendome que verificara una de las cuentas de mi flan familiar el cual administro,  al verificar cual cuenta era la que me pedia que verificara el error al n...
  • Angelpiloto
  • Newbie
  • 965 Views
  • 2 replies
  • 0 likes
  • 965 Views
  • 2 replies
  • 0 likes

Login issues because of premium

My Question or Issue Since 5 months i'm living abroad, where spotify can't be used. Although i could use my spotify account with premium the whole time during my stay without any problems. Until today. I can't login anymore and it says that i'm situa...

  • Newbie
  • My Question or Issue   Since 5 months i'm living abroad, where spotify can't be used. Although i could use my spotify account with premium the whole time during my stay without any problems. U...
  • Bittencourt
  • Spotify Star
  • 400 Views
  • 1 replies
  • 0 likes
  • Student
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan invitation doesn't work

PlanFamilyCountry UKDeviceIPhone 7 and Android phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a spotify family account. I invited my son who has received the invitation. He has set up his own spotify free acco...

  • Newbie
  • Plan Family Country  UK Device IPhone 7 and Android phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a spotify family account.&n...
  • Alfredo
  • Roadie
  • 845 Views
  • 1 replies
  • 2 likes
  • 845 Views
  • 1 replies
  • 2 likes

problems with the family plan

PlanPremiumCountry BrasilDeviceSamgung J5Operating System Android I can not put my family members in the plan, I send the invitation, but when my child tries to register the invitation, another owner appears in the premium account. I ask for help to ...

  • Newbie
  •   Plan Premium Country  Brasil Device Samgung J5 Operating System  Android    I can not put my family members in the plan, I send the invitation, but when my c...
  • Bittencourt
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family pack

PlanPremium (family pack)Country BelgiumDeviceIPhone 7Operating SystemiOS 11.4.1My Question or Issue My roommates and I started the family pack a few weeks ago and they all have received the e-mail/invite for the family pack and I didn’t. I tried all...

  • Newbie
  • Plan Premium (family pack) Country  Belgium Device IPhone 7 Operating System iOS 11.4.1 My Question or Issue  My roommates and I started the family pack a few weeks ago and they a...
  • Alfredo
  • Roadie
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Someone else is in my account

PlanPremiumCountry PhilippinesDeviceiPhone 6+Operating SystemiOS11 My Question or Issue Earlier today, I received an email from Spotify welcoming me to the Premium Family and that I could send out invites to members of my household. I then send one t...

  • Newbie
  • ...remium Family and that I could send out invites to members of my household.  I then send one to my sister. She afterwards asked me, why does it says another person's name (Carlos Gutierrez) as the o...
  • Loxer
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Premium family
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pago, mais nao parece o premium no app

Boa Tarde, Então tenho plano familiar inclusive pague este mes e recebi o recibo, mas no app diz que nao tem o premium e no meu perfil inclusive tamém parece que nao tenho premium. Como fazer para eles reconhecerem o pagamento??

  • Newbie
  • Boa Tarde,  Então tenho plano familiar inclusive pague este mes e recebi o recibo, mas no app diz que nao tem o premium e no meu perfil inclusive tamém parece que nao tenho premium. Como fazer ...
  • Sambonha
  • Newbie
  • 341 Views
  • 2 replies
  • 0 likes
  • Other
    Student
  • 341 Views
  • 2 replies
  • 0 likes

Solved!! 2 separate Family Subscription, 1 paypal?

 is it possible to use the same PayPal for another Family Subscription? 

  • Newbie
  •   is it possible to use the same PayPal for another Family Subscription? 
  • Loxer
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium-family: playlists

Hi.i’ve switched from premium to a family account. I want to transfer my playlists to my daughter’s new premium family account. I have copied and pasted it into her account, but then she is still not the administrator of this playlist. How can I do t...

  • Newbie
  • Hi. i’ve switched from premium to a family account. I want to transfer my playlists to my daughter’s new premium family account. I have copied and pasted it into her account, but then she is still n...
  • BlaMeese
  • Gig Goer
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

my card got updated

PlanPremiumCountry united statesDevice hp desktopOperating Systemwindows 10 My Question or Issue my credit card number is the same i got a new one with a chip but my credit card number stayed the same. the only thing that changed is my 3 dighit numbe...

  • Newbie
  • Plan Premium Country  united states Device  hp desktop Operating System windows 10   My Question or Issue  my credit card number is the same i got a new one with a chi...
  • BlaMeese
  • Gig Goer
  • 381 Views
  • 1 replies
  • 0 likes
  • Help
  • 381 Views
  • 1 replies
  • 0 likes

premium subscription switched back to free after successful payment

PlanPremiumCountry HungaryDeviceall platformsOperating Systemall platforms My Question or Issue I'm in a family plan with my parents and as of today all the three individual accounts have been set back to Free. We also have an email which proves that...

  • Regular
  • Plan Premium Country  Hungary Device all platforms Operating System all platforms   My Question or Issue  I'm in a family plan with my parents and as of today all the three i...
  • BlaMeese
  • Gig Goer
  • 472 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Free
    Premium
  • 472 Views
  • 1 replies
  • 0 likes

Adding members to the family plan

PlanFamily PremiumCountryCanada My Question or IssueI just started a premium family account and I was able to add my dad on to it no problems, but now I'm trying to add my brother and we keep getting the same message 603- oops something went wrong, p...

  • Newbie
  • Plan Family Premium Country Canada   My Question or Issue I just started a premium family account and I was able to add my dad on to it no problems, but now I'm trying to add my brother a...
  • BlaMeese
  • Gig Goer
  • 771 Views
  • 1 replies
  • 0 likes
  • Family plan issues
  • 771 Views
  • 1 replies
  • 0 likes

Family Premium kicked me off??

PlanFreeCountryDenmark DeviceHuwaii P10 liteOperating SystemAndroidMy Question or Issue Ok so, my friend and I recently changed addresses because we moved from one shared apartment with some other friends, to a new one with some others. We wanted to ...

  • Newbie
  • Plan Free Country Denmark  Device Huwaii P10 lite Operating System Android My Question or Issue  Ok so, my friend and I recently changed addresses because we moved from one shared ...
  • BlaMeese
  • Gig Goer
  • 666 Views
  • 1 replies
  • 0 likes
  • Other
  • 666 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overstappen van premium naar premium family

Ik heb een proefabonnement van 1 euro voor 3 maanden. Vanaf 5 sep ga ik hier 10 euro per maand voor betalen. Ik wil hem eigenlijk vanaf nu overzetten naar een family abonnement. Hoe moet ik dat precies doen? En gaat dat dan gelijk in of pas wanneer h...

  • Casual Listener
  • Ik heb een proefabonnement van 1 euro voor 3 maanden. Vanaf 5 sep ga ik hier 10 euro per maand voor betalen.  Ik wil hem eigenlijk vanaf nu overzetten naar een family abonnement. Hoe moet ik d...
  • Alfredo
  • Roadie
  • 2444 Views
  • 3 replies
  • 0 likes
  • 2444 Views
  • 3 replies
  • 0 likes