Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hey My sister bought a family pack but one of our members has made a mistake in the adress.. now we can't add that member again because you can only sign up once a year for a family pack.. what should i do to add her again? Thank you very much! Kevin
PlanPremium for FamilyCountryItalyDeviceiPhone, LG G5 and PCOperating SystemAndroid, iOS and Windows 10 My Question or Issue Hello! I'm the owner of a Premium for Families subscription, and I'm having quite some trouble with my account. Since a few d...
Hello, my Family members got kicked out. If I try to invite them again, they cant log in. Can somebody help me?
eu tinha o plano premium e depois de uns 4 meses entrei em um plano familia, fiz o procedimento para migrar para o plano familia, porém esta vindo cobrando ja tem 2 meses os 16 reais do plano premium ainda. nao consigo contato com ninguem pra resolve...
No me permite realizar el pago a la suscripción "Plan Familiar". He probado con 2 tarjetas ambas con fondos y el error que da es "Ha ocurrido un error en el pago, vuelve a intentarlo o ingresa otro método de pago". Que solución me pueden dar a este p...
im trying to get my mum on my family subscription, but it just says (after I filled everything out) that she cannot join this family plan. We previously lived in Spain (now in Sweden) it was **bleep** to change the country and I do not want to start ...
PlanFamily CountryBrazilDeviceiPhone 6S, MacBook ProOperating SystemiOS, macOS My Question or IssueOlá, time Spotify!Estou com problemas para participar novamente de um plano familiar.Histórico:1. Eu tinha um plano familiar com meu marido;2. Ele quis...
Hi so today I just changed over from premium to family plan so I can add my girlfriend as when I'm at work listening to Spotify if she uses Google home it turns off my music. So I thought I'd get it for both of us. We both love in the same address we...
Hola a quien corressponda;La semana pasada agregue a mi papa al plan familiar, al hacer esto elimino a mi mama que ya estaba en el plan hace mucho y al tratar de invitarla otra vez no me deja verificar la direccion dice que no es y si vivimos en la m...
Is anyone else having quality issues now with Spotify after switching to a family premium plan? All the users on my account now have degraded playback as well as frequent skipping when trying to listen at the same time....
PlanFree/PremiumCountryColombiaDispositivo iPhone 7 PlusOperating System(iOS 10) My Question or Issue Estaba en un plan Familiar Premium, sin embargo, olvide confirmar mi dirección y mi cuenta volvió a Gratuita. Me enviaron nuevamente la invitación p...
İninal Kart İle 0.99 TL 3 Ay Premium Üyelik İçin Ödeme Yapmaya Çalışırken "Ödeme Yapılamadı" Hatası Alıyorum . Neden Ve Nasıl Çözerim ? With İninal Card 0.99 TL 3 Months Premium Membership While Trying to Make Payment "I could not make payment" I get...
Öğrenci premiumu alırken hesap bilgilerimi girdim ve ücreti sanal olaraj 6.99tl olarak ödedim. Sonrasında öğrenci olduğuma dair belge eklememi istiyordu uygulama ancak belgeleri sisteme yüklemeden çıkış yaptim. Işlemleri tamamlamamama rağmen hesabımd...
My Question or Issue Hi - I have the Premium family plan and logging into my account to include a new family member, and under subscriptions tab, I'm getting this message. "Your account is part of a family plan, please refer to the Premium for Family...
As it appears, Spotify is going to remove my kids from my Premium Family account, possibly because they don’t spend the whole time living with me (father)? That seems pretty unfair to me.
PlanFree/PremiumCountry ChileDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or Issue Hola buenos dias Tengo problemas al activar la cuenta premium, hace unos días compre la oferta **bleep** que ustedes ofrecen, con tarjeta de crédito, a ...
PlanFree/PremiumCountryAustralia My Question or Issue My Mum just joined me to spotify family, but i can't download any songs for offline listening. Just wondering if touching the 'like' button automatically downloads?
Hi - I live in the US, and used to manage a Family Account that I shared with my (now) ex. I am now on a Family Account managed by my current boyfriend, but when he's on desktop (Mac or PC) looks at members of his Family Plan, my ex's name is showing...
PlanFamily Premium (and one more ? )Country DeviceAll (iPhone, Blackberry, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've subscription running yearly which I've upgraded to family premium. I've...
Hello~I'm Ivy from Indonesia.I own a Premium for Family Account with my 5 family members.There is no problem on the beginning few months.However, on the past 2 months, 1 of my family member can't join this package.I've tried to re-invite many times, ...