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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173774 Views
  • 32 replies
  • 9 likes
  • 173774 Views
  • 32 replies
  • 9 likes

Family Plan with a different country issue

PlanFree/PremiumCountry Canada, United States My Question or IssueI recently moved from the United States to Canada. After reading up on the steps to take to change my family account from US to Canada I still seem to have some problems. I canceled my...

  • Visitor
  • Plan Free/Premium Country  Canada, United States     My Question or Issue I recently moved from the United States to Canada. After reading up on the steps to take to change my family...
  • Noah
  • Spotify Star
  • 2441 Views
  • 3 replies
  • 0 likes
  • 2441 Views
  • 3 replies
  • 0 likes

Unable to join Premium for family

PlanPremiumCountry MalaysiaDeviceSamsung Galaxy J7 PrimeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am unable to join the Premium for Family plan despite the invite being sent ot me. The other members were able to j...

  • Casual Listener
  • ...remium for Family plan despite the invite being sent ot me. The other members were able to join the plan once the invite has been sent. I have tried multiple times but yet to no avail.  I hope t...
  • Noah
  • Spotify Star
  • 501 Views
  • 3 replies
  • 1 likes
  • 501 Views
  • 3 replies
  • 1 likes

Superuser Contribution Queue stopped working

PlanPremium DeviceSamsung Galaxy J3, HP Notebook Operating SystemWindows 10 My Question or Issue I recently got Spotify premium, and as of a few days ago, Spotify won't allow me to add songs to my queue. When I look under options for a song (the 3 do...

  • Casual Listener
  • Plan Premium   Device Samsung Galaxy J3, HP Notebook   Operating System Windows 10   My Question or Issue  I recently got Spotify premium, and as of a few days ago, Spot...
  • Alfredo
  • Roadie
  • 764 Views
  • 3 replies
  • 0 likes
  • 764 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost Premium despite verification

Ich war Mitglied bei Spotify Family, und habe nach ca. 3 Wochen eine E-Mail bekommen, wegen dem Konto verifizieren, was ich auch gemacht habe.(Habe Screenshots gemacht). Nun habe ich aber nach der einen Woche, die ich dafuer Zeit hatte kein Premium m...

  • Newbie
  • Ich war Mitglied bei Spotify Family, und habe nach ca. 3 Wochen eine E-Mail bekommen, wegen dem Konto verifizieren, was ich auch gemacht habe.(Habe Screenshots gemacht). Nun habe ich aber nach der e...
  • Alfredo
  • Roadie
  • 714 Views
  • 5 replies
  • 0 likes
  • 714 Views
  • 5 replies
  • 0 likes

Superuser Contribution plan familiar

Hola, tengo un plan familiar mensual y que cambiaré al año, ahora no me aparece la opción de pagarlo 1 vez al año, me podrian pasar a enlace? por favor

  • Casual Listener
  • Hola, tengo un plan familiar mensual y que cambiaré al año, ahora no me aparece la opción de pagarlo 1 vez al año, me podrian pasar a enlace? por favor 
  • SergioDavid
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • Other
  • 418 Views
  • 1 replies
  • 0 likes

Family Plan was charged even if I didn't start it

PlanPremium My Question or Issue Hello, Today I logged into spotify page and I noticed I'm paying for the family plan since two months. I don't know why I haven't noticed it earlier but I didn't start this family plan and I didn't even know it exists...

  • Visitor
  •   Plan Premium   My Question or Issue  Hello,  Today I logged into spotify page and I noticed I'm paying for the family plan since two months. I don't know why I haven't n...
  • Maxim
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Other
  • 281 Views
  • 1 replies
  • 0 likes

family premium horror nightmare

PlanFree/PremiumCountryUK Deviceiphone XOperating Systemios 11.4 I decided to upgrade from premium to family. I naively filled the address without thinking it was going to be asked every member and that I wouldn't be able to change it or read it late...

  • Music Fan
  • Plan Free/Premium Country UK  Device iphone X Operating System ios 11.4   I decided to upgrade from premium to family. I naively filled the address without thinking it was going t...
  • TobiasYoung
  • Composer
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Family Account Query?

Hi, I have a premium account and wanted to upgrade this to a family account so my sister can use this as well. However, after looking into this I have seen that you need to be all living at the same address as eachother. I was wondering as we live at...

  • Newbie
  •    Hi,   I have a premium account and wanted to upgrade this to a family account so my sister can use this as well. However, after looking into this I have seen that you need to b...
  • Maxim
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Family Subscription - Unable to add family member

PlanFamily PlanCountry USDevice(iPhone 7)Operating System(iOS 10) My Question or Issue Sent an invite to family member. They receive link, when clicking on Accept Invitation, rhey are redirected to a logon site. Nowhere to put invite code, only login...

  • Newbie
  • Plan Family Plan Country  US Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  Sent an invite to family member. They receive link, when clicking on Accept I...
  • Noah
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • Adding Member
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Join Family Membership

Hello,I had a family account and can send invitations to new members. But when I try to send it to my wife's current spotify accound which is free at the moment she can not join with same adress other new members join.

  • Newbie
  • Hello, I had a family account and can send invitations to new members. But when I try to send it to my wife's current spotify accound which is free at the moment she can not join with same adress o...
  • Julian
  • Moderator
  • 842 Views
  • 1 replies
  • 0 likes
  • join
    problem
  • 842 Views
  • 1 replies
  • 0 likes

Problem with my family premium

hello,I shared a account with my mom but I couldn’t listen music at the same time she did, so we made an family account so that we both can listen music at the same time. For a few weeks this worked but now I can’t listen music at the same time as my...

  • Newbie
  • hello, I shared a account with my mom but I couldn’t listen music at the same time she did,  so we made an family account so that we both can listen music at the same time. For a few weeks t...
  • Bittencourt
  • Spotify Star
  • 584 Views
  • 1 replies
  • 0 likes
  • can not listen at the same time with my mom
    Family premium account
    problem
  • 584 Views
  • 1 replies
  • 0 likes

i want to upgrade to premium family

My Question or Issue I want to upgrade to premium family but i am devorced and my children are registered on the adres of my ex. They are living with me for half of the time. Can i get a family account or is this not possible?

  • Newbie
  •     My Question or Issue  I want to upgrade to premium family but i am devorced and my children are registered on the adres of my ex. They are living with me for half of the time. C...
  • Keanu_C
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Spotify payment

Hi, I was using spotify premium with the special offer of 0.99 TL/month for last 3-4 months but all of a sudden without any warnings payment jumped to the 6.99 TL. When I got this special offer I am certain that it said 1 year deal. So why is this ha...

  • Newbie
  • Hi, I was using spotify premium with the special offer of 0.99 TL/month for last 3-4 months but all of a sudden without any warnings payment jumped to the 6.99 TL. When I got this special offer I am ...
  • Keanu_C
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • Student
  • 344 Views
  • 1 replies
  • 0 likes

You are unable to join this Family Package

Hey Guys, I recently was having trouble with my brother going into the Spotify Family feature after he was removed, because he was supposed to verify his email but he didn't do it. We tried to invite him back but it didn't work. Solution: https://sup...

  • Casual Listener
  •   Hey Guys, I recently was having trouble with my brother going into the Spotify Family feature after he was removed, because he was supposed to verify his email but he didn't do it. We tried t...
  • Bittencourt
  • Spotify Star
  • 487 Views
  • 1 replies
  • 2 likes
  • Spotify family
  • 487 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family Membership causing Discord issues

PlanPremiumCountryCanadaDevicePC, DiscordOperating SystemWindows 10, Android Nougat My Question or IssueMy family uses the family premium, and I link my discord to my spotify. We all use seperate accounts, but when my sister listens to music on her a...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Discord Operating System Windows 10, Android Nougat   My Question or Issue My family uses the family premium, and I link my discord to my s...
  • SergioDavid
  • Roadie
  • 530 Views
  • 1 replies
  • 0 likes
  • Discord
    PC
  • 530 Views
  • 1 replies
  • 0 likes

Problemas plano familiar premiun

Estou com problemas no meu plano familia,Não consigo por no plano minhas mulher e as pessoas q moram comigo.Mando o convite eles colocam o endereço q é igual o meu.Mas fala q não da.

  • Newbie
  • Estou com problemas no meu plano familia, Não consigo por no plano minhas mulher e as pessoas q moram comigo. Mando o convite eles colocam o endereço q é igual o meu. Mas fala q não da.   &...
  • Bittencourt
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

family plan member being removed

PlanPremiumCountry HK My Question or Issue my family member is being removed from plan. And she can't access the premium plan even I re-invited her even we are living in the same address.Please advise.

  • Casual Listener
  • Plan Premium Country  HK       My Question or Issue  my family member is being removed from plan.  And she can't access the premium plan even I re-invited her e...
  • Bittencourt
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • familyplan
  • 535 Views
  • 1 replies
  • 0 likes

Error - We're all mixed up

I am not able to setup a Family premium Plan. It keeps giving me the Error: "We're all mixed up. Please try again later." This is under a new email address that I just setup through Spotify. Any Ideas?? My Question or Issue

  • Visitor
  •   I am not able to setup a Family premium Plan.  It keeps giving me the Error: "We're all mixed up.  Please try again later."  This is under a new email address that I just s...
  • user-removed
  • Not applicable
  • 1961 Views
  • 2 replies
  • 0 likes
  • 1961 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members ejected out of my family subscription.

Hello,I've been using the family subscription for well over a year now in Brazil without any issues. However, just a few weeks ago all my family members were removed from it because spotify "couldn't verify they lived at the same address". Spotify se...

  • Casual Listener
  •   Hello, I've been using the family subscription for well over a year now in Brazil without any issues. However, just a few weeks ago all my family members were removed from it because s...
  • Alfredo
  • Roadie
  • 1164 Views
  • 5 replies
  • 0 likes
  • Family member removed
  • 1164 Views
  • 5 replies
  • 0 likes