Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166997 Views
  • 32 replies
  • 9 likes
  • 166997 Views
  • 32 replies
  • 9 likes

Premium Family invitation problem

PlanPremium FamilyCountry USA My Question or Issue I just signed up for a Premium Family account and sent the invitations. My family members got the e-mailed invitations but when they click "accept invitation", it brings them to the login screen. I t...

  • Casual Listener
  • Plan Premium Family Country  USA     My Question or Issue  I just signed up for a Premium Family account and sent the invitations.  My family members got the e-m...
  • Bittencourt
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mal plan familiar premium

Tengo Un problema, mis familiares no pueden entrar o no pueden vincular su cuenta, de hecho ya estaban dentro del plan familiar y les recogieron o cancelaron las cuentas (sin razón aparente, pues se pagó en tiempo y forma), les mando la invitación a ...

  • Newbie
  • Tengo Un problema, mis familiares no pueden entrar o no pueden vincular su cuenta, de hecho ya estaban dentro del plan familiar y les recogieron o cancelaron las cuentas (sin razón aparente, pues se ...
  • SergioDavid
  • Roadie
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Premium for Family on Postpaid Account

PlanPremiumCountry PhilippinesDeviceiphone 6SOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am currently on spotify premium and I want to upgrade to premium for family without a credit card but with the use of my local...

  • Newbie
  • ...nd I want to upgrade to premium for family without a credit card but with the use of my  local postpaid billing account(Globe). I was wondering if I could include the upgrade to my monthly p...
  • Maxim
  • Spotify Star
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

Entered wrong name as the Owner of the Family Account - I would like to change this

Hi Spotify community!I have just upgraded to Family Account. I accidently typed in the name of my wife to invite her when I probably was asked to type my own name (owner of the account).Certainly, I would like to have my name in there, but also read ...

  • Newbie
  • Hi Spotify community! I have just upgraded to Family Account. I accidently typed in the name of my wife to invite her when I probably was asked to type my own name (owner of the account). C...
  • ol_0e-6jwjjf8
  • Newbie
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Account Address Problem

I get a family account but the app didnt ask my address. Now I m trying to add my sister and brother to family but we dont know what is our addres on spotify PlanPremiumCountry TurkeyDevicehuawei, SonyOperating Systemwindows 10 My Question or Issue

  • Newbie
  • I get a family account but the app didnt ask my address. Now I m trying to add my sister and brother to family but we dont know what is our addres on spotify   Plan Premium Country  T...
  • ercperez
  • Newbie
  • 758 Views
  • 3 replies
  • 0 likes
  • 758 Views
  • 3 replies
  • 0 likes

Solved!! Just Change Premium to Family. 4 Days 14,99

I just changed my Premium account to Premium for Family on June 29th. The next charge on my credit card will be July 4th. So I paid 14.99 for 4 days ... is that correct? Is there anything I can do? I did not find any information about it on the site....

  • Casual Listener
  • I just changed my Premium account to Premium for Family on June 29th. The next charge on my credit card will be July 4th. So I paid 14.99 for 4 days ... is that correct? Is there anything I can do? I...
  • 1ja7y34-v_5bt
  • Casual Listener
  • 585 Views
  • 2 replies
  • 0 likes
  • 585 Views
  • 2 replies
  • 0 likes

Potify Premium Family, can not listen on two devices at once ?

I have an Spotify Premium family account and invited my wife and kids but every time the second person wants to listen to music he gets the message that spotify is in use on an other device would you like to continue ?How can I change this ?

  • Newbie
  • I have an Spotify Premium family account and invited my wife and kids but every time the second person wants to listen to music he gets the message that spotify is in use on an other device would y...
  • Maxim
  • Spotify Star
  • 700 Views
  • 1 replies
  • 0 likes
  • Family premium account
  • 700 Views
  • 1 replies
  • 0 likes

Can someone check the address my account is on?

PlanFree/PremiumCountry NetherlandsDeviceiphoneOperating Systemios 10 My Question or Issue Can someone check the address my account is on?I've moved and I want to start Family with my roommates, but I don't know if the move came through

  • Newbie
  • ...o start Family with my roommates, but I don't know if the move came through
  • Loxer
  • Community Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Familiares (padrasto, mãe e irmãos) que moram na mesma casa, porém são removidos do plano

Criei um plano familiar e adicionei minha mãe, irmãos e padrasto. Moramos todos na mesma casa. Eles foram removidos do plano e não consigo mais adiciona-los. Não entendo. Como o Spotify oferece um serviço que não consegue manter? Eu estou pagando por...

  • Casual Listener
  • Criei um plano familiar e adicionei minha mãe, irmãos e padrasto. Moramos todos na mesma casa. Eles foram removidos do plano e não consigo mais adiciona-los. Não entendo. Como o Spotify oferece um se...
  • Bittencourt
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Problemas com plano familiar premium. Pessoas que moram na mesma casa
  • 383 Views
  • 1 replies
  • 0 likes

Não é possivel verificar a morada do membro do pacote de familia

Boa tarde, Sou dona de um pacote premium de familia, foi pedido a um dos membros a verificação da morada que ele não conseguiu fazer e agora foi expulso do pacote e não conseguimos resolver. Como podemos fazer para resolver a situação?

  • Newbie
  • Boa tarde,   Sou dona de um pacote premium de familia, foi pedido a um dos membros a verificação da morada que ele não conseguiu fazer e agora foi expulso do pacote e não conseguimos resolve...
  • Bittencourt
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • Family premium account
  • 494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no puede verificar mi cuenta de Plan Familiar aunque resido en la misma dirección

Al parecer este es un problema frecuente y espero que se solucione. Comparto domicilio con mi prima y unos amigos, nos inscribimos al plan familiar porque vivimos juntos y ayer noté que mi plan pasó de premium a gratis. Encontré en este foro que debí...

  • Newbie
  • Al parecer este es un problema frecuente y espero que se solucione. Comparto domicilio con mi prima y unos amigos, nos inscribimos al plan familiar porque vivimos juntos y ayer noté que mi plan pasó ...
  • _a4-br61vaoms
  • Newbie
  • 9148 Views
  • 10 replies
  • 0 likes
  • Ongoing Issues
    plan familiar
  • 9148 Views
  • 10 replies
  • 0 likes

Cant upgrade to Premium Family

Hello,wanted to upgrade my account to premium family but it is not possible.Please check and fix

  • Newbie
  •   Hello, wanted to upgrade my account to premium family but it is not possible. Please check and fix 🙂
  • Luke
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

spotify premium family

hi! me and my dad decided to get fre family pack, so thah both of us dont pay 99 Nok, each. but what happens with the accounts if we do it? is there a way to transfer all of the playlists?

  • Newbie
  • hi! me and my dad decided to get fre family pack, so thah both of us dont pay 99 Nok, each. but what happens with the accounts if we do it? is there a way to transfer all of the playlists? &n...
  • Luke
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
  • 422 Views
  • 1 replies
  • 0 likes

Playback issue with family account.

I'm experiencing an issue and it seems like my profile and my dad's profile are clashing somehow. He is currently away (not sure if that would affect it), yesterday I was trying to play my music at home through the Sonos but it kept stopping. My dad ...

  • Casual Listener
  •   I'm experiencing an issue and it seems like my profile and my dad's profile are clashing somehow. He is currently away (not sure if that would affect it), yesterday I was trying to play ...
  • Luke
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Plano Familiar - Erro - conflito entre usuários

Boa Noite, Assino o Plano Familiar (Brasil), com minha esposa e filha. fazem uns 15 dias que venho tendo problemas de confito quando dois ou mais estao usando o spotify ao mesmo tempo.Ex; Estou no carro e quero ouvir uma musica. Ao logar, já aparece ...

  • Newbie
  • Boa Noite,   Assino o Plano Familiar (Brasil), com minha esposa e filha.   fazem uns 15 dias que venho tendo problemas de confito quando dois ou mais estao usando o spotify ao mesmo tem...
  • Bittencourt
  • Spotify Star
  • 978 Views
  • 1 replies
  • 0 likes
  • 978 Views
  • 1 replies
  • 0 likes

User from family account can't connect

PlanFamily PremiumCountry ChileMy Question or Issue Hi, please your help, because one of our family members can't connect to our premium account. I sent the invitation and she still can't join. She added the address and nothing. What can we do?

  • Casual Listener
  • Plan Family Premium Country  Chile My Question or Issue  Hi, please your help, because one of our family members can't connect to our premium account. I sent the invitation and she s...
  • Bittencourt
  • Spotify Star
  • 804 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium Familiar
  • 804 Views
  • 1 replies
  • 0 likes

Solved!! Meu Plano Familiar Não É Meu?

Bem, vamos do início: Pouco tempo depois dele lançarem o Spotify Familiar, eu o assinei e convidei um monte de gente sem saber que era necessário que todos morassem no mesmo endereço; isso culminou que apenas meu primo e minha esposa ficaram na minha...

  • Visitor
  • Bem, vamos do início: Pouco tempo depois dele lançarem o Spotify Familiar, eu o assinei e convidei um monte de gente sem saber que era necessário que todos morassem no mesmo endereço; isso culminou q...
  • Bittencourt
  • Spotify Star
  • 1236 Views
  • 7 replies
  • 0 likes
  • 1236 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify no pudo verificar la familia, nos saco a todos, y ahora no permite reincorporacion

Plan FalimiarpremiumCountry Chile Device LeEco LePro 3Operating System Android 6.1, y Windows 10 My Question or Issue Spotify no pudo verificar a los familiares y nos saco a los 5 del plan familiar, luego de pagar la mensualidad no nos deja entrar al...

  • Visitor
  • Plan Falimiar premium Country Chile   Device LeEco LePro 3 Operating System Android 6.1, y Windows 10   My Question or Issue   Spotify no pudo verificar a los familiares...
  • Alfredo
  • Roadie
  • 1311 Views
  • 8 replies
  • 0 likes
  • 1311 Views
  • 8 replies
  • 0 likes

Superuser Contribution Account was deleted from family plan

PlanPremium FamilyCountryPolandDeviceGoogle Pixel XL, Macbook ProOperating SystemAndroid, MacOS My Question or IssueHi Spotify!I'm a huge fan of spotify and have been a Premium and fully satisfied user since 2016. Recently I ran into a really frustra...

  • Casual Listener
  • Plan Premium Family Country Poland Device Google Pixel XL, Macbook Pro Operating System Android, MacOS   My Question or Issue Hi Spotify! I'm a huge fan of spotify a...
  • Alfredo
  • Roadie
  • 1443 Views
  • 11 replies
  • 0 likes
  • 1443 Views
  • 11 replies
  • 0 likes