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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 169016 Views
  • 32 replies
  • 9 likes
  • 169016 Views
  • 32 replies
  • 9 likes

OGRENCI INDIRIMI ODEME SORUNU

Az once ogrenci indirimi icin kart bilgilerini girdim ve ogrenci bilgilerini girecegimiz sayfaya geldim. ogrenci belgesini ekledim ve islemi bitirdim spotify bana premium oldugumu belirtmeden karttan parami cekmis ama hesabim premium'a yukseltilmedi ...

  • Newbie
  • Az once ogrenci indirimi icin kart bilgilerini girdim ve ogrenci bilgilerini girecegimiz sayfaya geldim. ogrenci belgesini ekledim ve islemi bitirdim spotify bana premium oldugumu belirtmeden karttan...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Spotify Family Account funktioniert nicht fuer jedes Familienmitglied

Ich habe an zwei Familienmitglieder eine Einaldung gesendet. Einmal funktionierte es, allerdings kann meine Mutter trotz Links nicht dem Family Account beitreten. Die Meldung nach eintragen der Daten "Du kannst diesem Premium Family Account nicht bei...

  • Newbie
  • Ich habe an zwei Familienmitglieder eine Einaldung gesendet. Einmal funktionierte es, allerdings kann meine Mutter trotz Links nicht dem Family Account beitreten. Die Meldung nach eintragen der D...
  • 542 Views
  • 0 replies
  • 1 likes
  • 542 Views
  • 0 replies
  • 1 likes

merhaba

Merhaba ben Dogukan Mert Kaldirim Turkiyeden yaziyorum. Gecen hafta ogrenci premimuma uye oldum ve hasabimdan 6.99 TL ucret kesildi. Fakat sheeder benim ogrenci oldugumu onaylamadi ve premiumumu kullanmaya baslayamadim. Ucretini odedigim bi seyi kull...

  • Newbie
  • Merhaba ben Dogukan Mert Kaldirim Turkiyeden yaziyorum. Gecen hafta ogrenci premimuma uye oldum ve hasabimdan 6.99 TL ucret kesildi. Fakat sheeder benim ogrenci oldugumu onaylamadi ve premiumumu kull...
  • 373 Views
  • 0 replies
  • 0 likes
  • Student
  • 373 Views
  • 0 replies
  • 0 likes

Solved!! Unable to join family accout

Hi there, my husband is unable to join my family account.After accepting the invitation and entering the address he gets the error message "unable to join family account".Maybe we entered the address differently? But I am unable to see what I entered...

  • Casual Listener
  • Hi there,   my husband is unable to join my family account. After accepting the invitation and entering the address he gets the error message "unable to join family account". Maybe we e...
  • Bittencourt
  • Spotify Star
  • 4384 Views
  • 4 replies
  • 0 likes
  • Family Member
  • 4384 Views
  • 4 replies
  • 0 likes

Invite family member

I’ve tried to invite a family member by mail, the problem is that she does’nt get it. And yes, she has looked in the thrash/spambox. best regards Johan

  • Casual Listener
  • I’ve tried to invite a family member by mail, the problem is that she does’nt get it. And yes, she has looked in the thrash/spambox. best regards Johan
  • MT37
  • Newbie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Can't re-add a family member to my family account

Hi, my son forgot to confirm the address and his account has been removed from my family account. We've corrected the address in his account and I've sent a new invite to him. However he can't joint the family and always get's an error message pointi...

  • Casual Listener
  • Hi,   my son forgot to confirm the address and his account has been removed from my family account. We've corrected the address in his account and I've sent a new invite to him. However h...
  • 357 Views
  • 0 replies
  • 3 likes
  • 357 Views
  • 0 replies
  • 3 likes

Upgrading my package

My wife wants to join my spotify account. How do i go about adding her.

  • Newbie
  • My wife wants to join my spotify account. How do i go about adding her.
  • Maxim
  • Spotify Star
  • 1059 Views
  • 1 replies
  • 0 likes
  • 1059 Views
  • 1 replies
  • 0 likes

Remove music from spotify

I have two of the same song on spotify that I want removing. I did it with Mattrix Mixtape. I have contacted them through twitter and facebook. Just seeing if there is another way Thank you

  • Newbie
  • I have two of the same song on spotify that I want removing. I did it with Mattrix Mixtape. I have contacted them through twitter and facebook. Just seeing if there is another way 🙂 Thank you
  • Maxim
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Family account

Hi. I am a spotify premium member and i am trying to set up my famliy (3 kids and husband) in the family account. I have set them all up with their own email addresses and invited them to join my famliy account. I then click on the link in their emai...

  • Newbie
  • Hi. I am a spotify premium member and i am trying to set up my famliy (3 kids and husband) in the family account. I have set them all up with their own email addresses and invited them to join m...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Family Premium for a Family around the world

So I am currently paying for the family premium package for my family. I sadly do not live with my father and his wife but they are part of the family and they cannot use the family premium package because they live in another country. I know the fam...

  • Casual Listener
  • So I am currently paying for the family premium package for my family. I sadly do not live with my father and his wife but they are part of the family and they cannot use the family premium package b...
  • andreaaranda23
  • Casual Listener
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

Wont let me join Family Plan

I have cancelled my subscription on Spotify in order to join my family's plan, I follow the link my dad sent me. Fill out the questionaire and it says I cant join.

  • Newbie
  • I have cancelled my subscription on Spotify in order to join my family's plan, I follow the link my dad sent me. Fill out the questionaire and it says I cant join.    
  • isabellaarenas9
  • Casual Listener
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Family Account and Alexa/Echo

Hi, I looked at the previous solutions to this but it's not the same case for me. I can't listen to music at the same time as my sister who is listening on an Echo. Family account: my emailAmazon account: my sister'sSister's spotify account: same ema...

  • Newbie
  • Hi, I looked at the previous solutions to this but it's not the same case for me. I can't listen to music at the same time as my sister who is listening on an Echo.   Family account: my e...
  • cfinbow78
  • Newbie
  • 1102 Views
  • 2 replies
  • 1 likes
  • 1102 Views
  • 2 replies
  • 1 likes

Payed in Advance / Changing account to Spotify Family

Hello, I payed in advance Spotify Premium for one Year. It's still ahead of me. Now I samt Co Change my Account Co spotify Family. Is this possible? I don't want to loose my invested Money. Thanks a lot.

  • Newbie
  • Hello,   I payed in advance Spotify Premium for one Year. It's still ahead of me. Now I samt Co Change my Account Co spotify Family. Is this possible? I don't want to loose my invested Money....
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

I've upgraded to family premium but still coming up as Spotify free

Upgraded to Family premium, payment has come off but still coming up as Free, I've tried logging out and in again but no difference.

  • Newbie
  • Upgraded to Family premium, payment has come off but still coming up as Free, I've tried logging out and in again but no difference.
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

family member live in different country

i am joined premium for family in one year from my family in indonesia, bt i move to malaysia to study here, and my spotify premium still fine until today. but now when i listen to music in my laptop, suddenly i become free member, and when i want to...

  • Newbie
  • i am joined premium for family in one year from my family in indonesia, bt i move to malaysia to study here, and my spotify premium still fine until today. but now when i listen to music in my l...
  • Luke
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Changed to Family Premium

Hello,I was signed up as a Spotify Premium Client on my own. Now we have a Spotify Premium Family Account.I can't find, if the payment automaticcaly stoped by changing my account. Otherwise I have to pay double.Kind regards,Yvonne Bakkenes

  • Newbie
  • Hello, I was signed up as a Spotify Premium Client on my own. Now we have a Spotify Premium Family Account. I can't find, if the payment automaticcaly stoped by changing my account. Otherwise I h...
  • Luke
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Family premium stoped working

I’m part of a premium family account, a member not the bill payer. My premium has randomly stopped work and is now showing as a free account. Everyone else’s account is still showing as premium apart from mine. How can I sort this out - we are paying...

  • Newbie
  • I’m part of a premium family account, a member not the bill payer. My premium has randomly stopped work and is now showing as a free account. Everyone else’s account is still showing as premium a...
  • Congrats
  • Newbie
  • 625 Views
  • 2 replies
  • 0 likes
  • 625 Views
  • 2 replies
  • 0 likes

I cant join in my family account

My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to do? I won't open another account... please I need h...

  • Newbie
  • My uncle sent me the invitation but when I accept the invitation and after I put my name and all of that information, the page saids that I can't join because it isn't possible... what I supposed to ...
  • Maxim
  • Spotify Star
  • 405 Views
  • 5 replies
  • 0 likes
  • 405 Views
  • 5 replies
  • 0 likes

Empty adress, cant change it, family can not join

Hi there,I am using Spotify Family since it started in Germany. Today unfortunately my family said, they can not use Spotify anymore.After I checked my account, I saw that no adress is shown in the 'manage family account' site.I re-invited them but t...

  • Newbie
  • Hi there, I am using Spotify Family since it started in Germany. Today unfortunately my family said, they can not use Spotify anymore. After I checked my account, I saw that no adress is shown in t...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Blank screen when I click on Premium for Family and wish to send an invite

I can't invite anyone in my family because when I hit the "Go" button to Add Family Members, all I get is a blank screen. See attached. Been this way since last night.

  • Newbie
  • I can't invite anyone in my family because when I hit the "Go" button to Add Family Members, all I get is a blank screen.  See attached.  Been this way since last night.
  • jbbelpaire
  • Casual Listener
  • 1065 Views
  • 10 replies
  • 0 likes
  • 1065 Views
  • 10 replies
  • 0 likes