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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168645 Views
  • 32 replies
  • 9 likes
  • 168645 Views
  • 32 replies
  • 9 likes

Not getting the invitation mail

The invitation mail is not arriving, not even in the spam folder. Please help

  • Newbie
  • The invitation mail is not arriving, not even in the spam folder.   Please help
  • Luke
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

NO TENGO ACCESO

A quien corresponda,Me enviaron la invitacion al plan familiar, sin embargo, no puedo acceder. Ingreso a mi cuenta, completo el formulario pero despues de darle click al boton de "enviar", me aparece este mensaje en un cuadro rojo en la parte superio...

  • Newbie
  • A quien corresponda, Me enviaron la invitacion al plan familiar, sin embargo, no puedo acceder. Ingreso a mi cuenta, completo el formulario pero despues de darle click al boton de "enviar", me apare...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Premium for Family

I sent my daughter an invite but she changed her email. After your company has been charging me for 6 months the extra $10 I finally got smart and cancelled my debit card. Now my daughter does NOT have Spotify because I can't fiogure out on this magn...

  • Newbie
  • ...aughter does NOT have Spotify because I can't  fiogure out on this magnificaent website, how to change her email address so she can accept my offer to join family premium.  Can anybody help me?&n...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Spotify Family shows free on App

I started a 7 day free trial yesterday but today I got spotify family premium, when I get invited by my family on the website it says i'm premium but on mobile app it says ''Free account, please enjoy the free trial'' Does this mean I don't have prem...

  • Newbie
  • I started a 7 day free trial yesterday but today I got spotify family premium, when I get invited by my family on the website it says i'm premium but on mobile app it says ''Free account, please e...
  • 374 Views
  • 0 replies
  • 0 likes
  • 374 Views
  • 0 replies
  • 0 likes

Spotify issue

Hello,I am currently having a Spotify issue and need some assistance, if someone could help me. I'm a user of the Premium for family account, my father being the administrator, and I was suddenly disconnected from the accont, I believe because of som...

  • Newbie
  • Hello, I am currently having a Spotify issue and need some assistance, if someone could help me. I'm a user of the Premium for family account, my father being the administrator, and I was suddenly d...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

Family Subscription - Account name issue

Hello, I just upgraded to the FAMILY plan today. I invited my wife to join the family plan.. and the email invite she received correctly stated that I was sending her the invite from my actual username. So that was fine. However, when she clicked "jo...

  • Casual Listener
  • Hello,    I just upgraded to the FAMILY plan today.  I invited my wife to join the family plan.. and the email invite she received correctly stated that I was sending her the i...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Family Subscription - FAMILY NAME ON ACCOUNT

Hello, I just upgraded to the FAMILY plan today. I invited my wife to join the family plan.. and the email invite she received correctly stated that I was sending her the invite from my actual username. So that was fine. However, when she clicked "jo...

  • Casual Listener
  • Hello,    I just upgraded to the FAMILY plan today.  I invited my wife to join the family plan.. and the email invite she received correctly stated that I was sending her the i...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Family

Hee guys,I just started the family Spotify and I invited my family. If they want to accept, they need to fill in our adres. But Spotify don’t accept the adres and when I started the account, I didn’t fil in my adres... what do I need to do? I can’t s...

  • Newbie
  • Hee guys, I just started the family Spotify and I invited my family. If they want to accept, they need to fill in our adres. But Spotify don’t accept the adres and when I started the account, I d...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Familiar plan

I'm on the plan and there is no way I make some devices to work!can somebody help?

  • Newbie
  • I'm on the plan and there is no way I make some devices to work! can somebody help?
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Family invite can't accept

Hi, I can´t be part of my grandfather family plan and we live in the same house. it shows an error, something like "Ups! Something went wrong, please try again"

  • Newbie
  • Hi, I can´t be part of my grandfather family plan and we live in the same house. it shows an error, something like "Ups! Something went wrong, please try again" 
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Family Invite Can’t Accept: Error When Submitting

Good Day! So I upgraded my account to Spotify Premium Family Account & I invited my boyfriend. The invite link was working but when he was about to submit the form (the one’s that you need to fill up before you can join the family) it always says err...

  • Newbie
  • Good Day!    So I upgraded my account to Spotify Premium Family Account & I invited my boyfriend. The invite link was working but when he was about to submit the form (the one’s t...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Premium Family - problems to get it back

I used to be a member of my group on the Premium family account but a week ago the verification expired and I forgot to verify on time so they kicked me out. I don't know how I can get back in because before I didn't tell them my adress which was the...

  • Visitor
  • I used to be a member of my group on the Premium family account but a week ago the verification expired and I forgot to verify on time so they kicked me out. I don't know how I can get back in b...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Different Price in other country

Hello,I have a Spotify Prenium Account, which cost me 9,99e/month, but I moved since september to Hungary. I realized that my friends do not pay the same price as me, because it's a cheaper country. Now I'm living there, I don't understand why I shou...

  • Newbie
  • Hello, I have a Spotify Prenium Account, which cost me 9,99e/month, but I moved since september to Hungary. I realized that my friends do not pay the same price as me, because it's a cheaper country...
  • 3153 Views
  • 0 replies
  • 2 likes
  • 3153 Views
  • 0 replies
  • 2 likes

Solved!! Premium family trouble

So, my brother decided to get spotify premium family, the problem is that when he sends the invite via email i dont get it, we have no idea why, the email is right and so on... Any ideas why nothing happens?

  • Regular
  • So, my brother decided to get spotify premium family, the problem is that when he sends the invite via email i dont get it, we have no idea why, the email is right and so on... Any ideas why n...
  • LysGK
  • Casual Listener
  • 282 Views
  • 12 replies
  • 0 likes
  • 282 Views
  • 12 replies
  • 0 likes

Divorced and cteated a new family in one home consisting of previous various spotify family members

Hi,I divorced and now I live with ne family memebers in one home, thet previously were memebers of other spotify families. When I try to register them under our new common address, the registration is refused, because, they were memebers of other spo...

  • Visitor
  • Hi, I divorced and now I live with ne family memebers in one home, thet previously were memebers of other spotify families. When I try to register them under our new common address, the r...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family Plan and Payment

Hi,Invited my husband for the family plan, had to invite 3 of his emails, nothing was working, finally got him on the family plan and it is now saying that his premium has expired!!Tried to move back to me having my premium and put him on a premium a...

  • Newbie
  • Hi, Invited my husband for the family plan, had to invite 3 of his emails, nothing was working, finally got him on the family plan and it is now saying that his premium has expired!! Tried to m...
  • jiojioami
  • Music Fan
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

mailinvite

i´m not getting the mail from the admin in my familyaccount.and yes I havethe correct emailadress. christian

  • Casual Listener
  • i´m not getting the mail from the admin in my familyaccount. and yes I havethe correct emailadress.   christian
  • Skruffe
  • Regular
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Trouble when I'll login in the premium for family

When I try login in my father's premium for family plan, shows me this message : 4 - Ops, something was wrong.Try again (or something like this)We live in the same address Can someone help me ?

  • Newbie
  • When I try login in my father's premium for family plan, shows me this message :  4 - Ops, something was wrong.Try again (or something like this) We live in the same address  Can s...
  • vivihamdan
  • Newbie
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Pago no reconocido

Pague por la promocion de $9 por tres meses y me cargaron a la cuenta $99.

  • Newbie
  • Pague por la promocion de $9 por tres meses y me cargaron a la cuenta $99. 
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Family Annual Subscription GONE

I was ready to sign up for the annual family subscription for $149 but Spotified has changed it to a monthly subscription $14.99 so they can increase the price by $30. I HATE monthly plans! I want annual plan where I can pay annually and get my disco...

  • Casual Listener
  • I was ready to sign up for the annual family subscription for $149 but Spotified has changed it to a monthly subscription $14.99 so they can increase the price by $30. I HATE monthly plans!  I w...
  • Jimsc
  • Newbie
  • 4110 Views
  • 5 replies
  • 2 likes
  • 4110 Views
  • 5 replies
  • 2 likes