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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168918 Views
  • 32 replies
  • 9 likes
  • 168918 Views
  • 32 replies
  • 9 likes

Viajes al extranjero con Spotify family

En mi familia somos 5, de los cuales, 3 pagan por Spotify. Quieren tener un plan familiar en el cual yo sere el administrador. El gran problema aqui es que si bien todos vivimos en una misma direccion fisica, un miembro de la familia viaja de forma r...

  • Newbie
  • En mi familia somos 5, de los cuales, 3 pagan por Spotify. Quieren tener un plan familiar en el cual yo sere el administrador. El gran problema aqui es que si bien todos vivimos en una misma direccio...
  • 637 Views
  • 0 replies
  • 1 likes
  • 637 Views
  • 0 replies
  • 1 likes

Not getting the sameness deal as someone else

My friend and I both got the same email from Spotify advertising a new deal, but hers said 99p for 3 months and mine says £9.99? How much is it and why is mine more expensive?

  • Newbie
  • My friend and I both got the same email from Spotify advertising a new deal, but hers said 99p for 3 months and mine says £9.99? How much is it and why is mine more expensive?  
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! administracion de cuenta familiar

hace un par de meses que tengo cuenta spotify premium familiar, pero ahora mi hermano me quiere agregar y ya facture este mes, ¿existe alguna forma de cambiar el administrador de mi cuenta a otra de las personas dentro del plan familiar y asi yo unir...

  • Casual Listener
  • hace un par de meses que tengo cuenta spotify premium familiar, pero ahora mi hermano me quiere agregar y ya facture este mes, ¿existe alguna forma de cambiar el administrador de mi cuenta a otra de ...
  • osornios
  • Spotify Star
  • 7397 Views
  • 12 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 7397 Views
  • 12 replies
  • 0 likes

Removido da conta Premium familiar/ Removed from family Premium account

Fui removido do plano familia com a alegacao de que nao conseguiram confirmar meu endereco.Como Resolvo o problema e volto para conta?(Foi um erro da equipe do Spotify)I was removed from the family plan with the claim that they could not confirm my a...

  • Newbie
  • ...he family plan with the claim that they could not confirm my address. How do I solve the problem and come back to account? (It was a mistake of the Spotify team)
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes

Duda en Promocion Premium $9 x 3 meses

Hola!, he leido las bases de como aplica esta promocion y tengo 2 dudas al respecto:¿El pago es de $9.00 (mxn) mensuales durante los primeros 3 meses? o ¿un cobro unico de $9.00 (mxn) que cubre esos 3 meses? (en este ultimo seria como pagar un mes a ...

  • Newbie
  • Hola!, he leido las bases de como aplica esta promocion y tengo 2 dudas al respecto: ¿El pago es de $9.00 (mxn) mensuales durante los primeros 3 meses? o ¿un cobro unico de $9.00 (mxn) que cubre eso...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Account

Hi,I cannot use my family account because I did not confirm email that is verification. After, my wife send me a invitation to attend family account. Can you help me, what should I do?Thanks in advance.

  • Newbie
  • Hi, I cannot use my family account because I did not confirm email that is verification. After, my wife send me a invitation to attend family account. Can you help me, what should I do? Thanks in a...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Erro da conta premium familiar

My father was a member of the premium family plan, and out of nowhere his account was deactivated, moving to the free plan, and he can not accept any more calls, since whenever I send the invitation to him, he makes a mistake. the account overview op...

  • Newbie
  •   My father was a member of the premium family plan, and out of nowhere his account was deactivated, moving to the free plan, and he can not accept any more calls, since whenever I send the i...
  • Bittencourt
  • Spotify Star
  • 603 Views
  • 2 replies
  • 0 likes
  • Premium
  • 603 Views
  • 2 replies
  • 0 likes

Spotify Family subscription

Hi there! Spotify charged me for my Spotify Family account a couple of days ago, but I did not have enough money at the time. I was automatically set back to Spotify Free, making my family and I unable to use Premium features. I have now subscribed t...

  • Newbie
  • Hi there!   Spotify charged me for my Spotify Family account a couple of days ago, but I did not have enough money at the time. I was automatically set back to Spotify Free, making my family a...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Family

Bonjour,J'ai souscris a spotify family mais il m'est impossible d'ajouter un de mes enfants et mon mari.Je lance le mail d'invitation. Une fois recu mon fils clique sur accepter l'invitation ce qui lance le navigateur et ouvre une fenetre spotify mai...

  • Newbie
  • Bonjour, J'ai souscris a spotify family mais il m'est impossible d'ajouter un de mes enfants et mon mari. Je lance le mail d'invitation. Une fois recu mon fils clique sur accepter l'invitation ce q...
  • 283 Views
  • 0 replies
  • 1 likes
  • 283 Views
  • 0 replies
  • 1 likes

Changing Premium for Family accounts

I had a Premium for Family account which I just cancelled because another family member already has a Premium for Family account for me to join and emailed me a invitation with a redemption code. I can't find anywhere to redeem the code, the redeem p...

  • Newbie
  • I had a Premium for Family account which I just cancelled because another family member already has a Premium for Family account for me to join and emailed me a invitation with a redemption code. I c...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Familje konto bjuda in

There is not funktion to invite members to my famillyaccount.

  • Newbie
  • There is not funktion to invite members to my famillyaccount.
  • 580 Views
  • 0 replies
  • 1 likes
  • 580 Views
  • 0 replies
  • 1 likes

I'm not getting the email

My friend paid for the family plan trying 2 add me in but it won' let me

  • Newbie
  • My friend paid for the family plan trying 2 add me in but it won' let me
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Spotify Family wrong email adress

My Father got spotify Family and wants to Invite me. I accepted the invitation but spotify got my wrong email adress, because I am connected with facebook. Thus I changed it in my facebook profil to my new email adress, but spotify didn't Update it. ...

  • Newbie
  • My Father got spotify Family and wants to Invite me. I accepted the invitation but spotify got my wrong email adress, because I am connected with facebook. Thus I changed it in my facebook profil t...
  • 346 Views
  • 0 replies
  • 0 likes
  • 346 Views
  • 0 replies
  • 0 likes

Family acc doesnt work anymore.

I had not enough money on my bank acc so I cant pay. Now my Spotify acc is switched back to the free acc. How do I get my family acc back?

  • Newbie
  • I had not enough money on my bank acc so I cant pay. Now my Spotify acc is switched back to the free acc. How do I get my family acc back?
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Premium for family

I don't have the same psychical address as my family do have because I moved out half a year ago. Can I be a member of premium for family? They are my family but we don't share the same adress.

  • Newbie
  • I don't have the same psychical address as my family do have because I moved out half a year ago. Can I be a member of premium for family? They are my family but we don't share the same adress. 
  • Luke
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Spotify Premium

I paid the sudents plan Spotify + Hulu and it appears that way in my bank account but it doesn’t let me use lt as premium.

  • Newbie
  • I paid the sudents plan Spotify + Hulu and it appears that way in my bank account but it doesn’t let me use lt as premium.
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Family renewing members issue

Hello! At the beginning i want to say sorry for my English, its not perfect yet, anyway lets get into the problem, my plan wasn't renewed in the day when it gets over, but i renewed it day after it, when i've done it every plan member just get out of...

  • Casual Listener
  • Hello!   At the beginning i want to say sorry for my English, its not perfect yet, anyway lets get into the problem, my plan wasn't renewed in the day when it gets over, but i renewed it day a...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Premium promo

I would like to know with the $0.99 promo if they continue to charge you after the three months is up

  • Newbie
  • I would like to know with the $0.99 promo if they continue to charge you after the three months is up
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

family sub playing between phones

Hi I have family sub (me and the wife), however every time my wife starts playing stuff it also plays on my phone too. Quite annoying when you are at a meeting and suddenly something crazy start sounding from your phone! Is there a setting to stop th...

  • Casual Listener
  • Hi   I have family sub (me and the wife), however every time my wife starts playing stuff it also plays on my phone too. Quite annoying when you are at a meeting and suddenly something crazy s...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Play the same music at different devices

Hey Spotify.I have just brought familiy account, and when i was reading about it i got read it as i could listen to the same music with different devices (like two iphones in a bus both hear and listening to the sam music) but is this not possibly? -...

  • Newbie
  • Hey Spotify. I have just brought familiy account, and when i was reading about it i got read it as i could listen to the same music with different devices (like two iphones in a bus both hear and li...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes