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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168855 Views
  • 32 replies
  • 9 likes
  • 168855 Views
  • 32 replies
  • 9 likes

Problemi nel passare a premium

Ciao,ho deciso di passare a premium visto l'offerta di 3mesi a soli 0.99€.I soldi li hanno presi( arrivata pure la Mail di conferma) ma l'account risulta ancora Free.Qualcuno sa come risolvere il problema ?

  • Newbie
  • Ciao,ho deciso di passare a premium visto l'offerta di 3mesi a soli 0.99€. I soldi li hanno presi( arrivata pure la Mail di conferma) ma l'account risulta ancora Free.Qualcuno sa come risolvere il p...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Problema con plan familiar

Buenas,tenia plan premium familiar y se me desactivo, me han enviado mas invitaciones y me arroja error cada vez que intento ingresar mis datos.No se que hacer, AYUDA!!

  • Casual Listener
  • Buenas, tenia plan premium familiar y se me desactivo, me han enviado mas invitaciones y me arroja error cada vez que intento ingresar mis datos. No se que hacer, AYUDA!!
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Family plan and multiple devices

I use Spotify with Amazon Echos. I want to my son to be able to play music on his Echo, while I play music on my Echo. They both use the same Amazon account, and hence the same Spotify account.I take it that upgrading to Family isn't going to help me...

  • Newbie
  • ...ake it that upgrading to Family isn't going to help me here?  That I'll still need to use separate (linked) Spotify accounts if I want to stream to more than one device? Amazon allows up to six s...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Family Zugang initiieren

Habe meinen Premium Account auf den Family Account upgegradet. Nun sollen meine Familienmitglieder bei der Einrichtung Benutzername/Email-Adresse und Passwort eingeben. Ist damit MEIN Benutzername und MEIN Passwort gemeint oder muessen sie sich einen...

  • Casual Listener
  • Habe meinen Premium Account auf den Family Account upgegradet. Nun sollen meine Familienmitglieder bei der Einrichtung Benutzername/Email-Adresse und Passwort eingeben. Ist damit MEIN Benutzername u...
  • Maxim
  • Spotify Star
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Problem with overseas use

We have a family plan and are UK based. All was well until my son started university in New Zealand. Now when he uses spotify, we get kicked off and when we use it he gets kicked off. I have read here that overseas use is allowed as long as everyone ...

  • Newbie
  • We have a family plan and are UK based.  All was well until my son started university in New Zealand.  Now when he uses spotify, we get kicked off and when we use it he gets kicked off.&n...
  • 222 Views
  • 0 replies
  • 3 likes
  • 222 Views
  • 0 replies
  • 3 likes

Family invitation sent but not received by family members

I have a Premium for Family, but when i invite family members, they don't receive the invitation. (i have checked spamfilters etc.) Anyone with the same experience and a solution?Thanks

  • Newbie
  • I have a Premium for Family, but when i invite family members, they don't receive the invitation. (i have checked spamfilters etc.)  Anyone with the same experience and a solution? Thanks
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Family membership paid but only have free spotify

We upgraded to spotify family. We have opened app this morning. And we only have free service! Anyone have ideas?

  • Newbie
  • We upgraded to spotify family. We have opened app this morning. And we only have free service! Anyone have ideas?
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Family members cant finish invitation process

Hi please i am admin of our Family Account, i´ve sent invitation to the other members, but once they are trying to log in through the received invitation ,,ooops something went worng" information pop up. We tried it several times but with the same re...

  • Newbie
  • Hi please i am admin of our Family Account, i´ve sent invitation to the other members, but once they are trying to log in through the received invitation ,,ooops something went worng" information p...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Premium for family

Hi everybody, my mum made an account premium for family and she sent me the invitation but as I click on it and insert my name surname email and adress spotify says there is a problem and that I should verify I actually live at my mums place which is...

  • Newbie
  • Hi everybody,   my mum made an account premium for family and she sent me the invitation but as I click on it and insert my name surname email and adress spotify says there is a problem and t...
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Family Account Change

I entered a family account but I moved to a different city. I want to register for a new family account but it gives an error. I e-mailed Spotify but they did not respond. Can you help me?

  • Casual Listener
  • I entered a family account but I moved to a different city. I want to register for a new family account but it gives an error.   I e-mailed Spotify but they did not respond.   Can you h...
  • Maxim
  • Spotify Star
  • 399 Views
  • 5 replies
  • 0 likes
  • 399 Views
  • 5 replies
  • 0 likes

Abonnement étudiant

J'ai voulu changer d'abonnement pour la promotion étudiant mais cela fait plusieurs mois que je suis toujours débité de 10€. J'ai pourtant reçu la confirmation par sheerID que mon statut était vérifié. J'ai essayé de me réinscrire au cas ou cela n'ai...

  • Casual Listener
  • J'ai voulu changer d'abonnement pour la promotion étudiant mais cela fait plusieurs mois que je suis toujours débité de 10€. J'ai pourtant reçu la confirmation par sheerID que mon statut était vérifi...
  • foufafi
  • Casual Listener
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Cannot join the family with my address

The system appears an error occurred when i have typied all the information correctly ....tried for many many times but it is still not workin

  • Casual Listener
  • The system appears an error occurred when i have typied all the information correctly ....tried for many many times but it is still not workin
  • Jimmy1002
  • Casual Listener
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Cant join Family Account

Some of my family invited me and I've acceppted. Now I cant use it and Im in a free account. This sucks so bad after 4 years using it.

  • Casual Listener
  • Some of my family invited me and I've acceppted. Now I cant use it and Im in a free account. This sucks so bad after 4 years using it.
  • Johnnynero
  • Newbie
  • 498 Views
  • 5 replies
  • 1 likes
  • 498 Views
  • 5 replies
  • 1 likes

My son has been removed from my family plan

I have been a premium member of Spotify for a few years now. My wife, son and I all enjoy it. But for some reason my sons account was removed from our family plan. We tried to get it running again but we seem to hit a road blocked

  • Newbie
  • I have been a  premium member of Spotify for a few years now. My wife, son and I all enjoy it. But for some reason my sons account was removed from our family plan. We tried to get it running a...
  • user-removed
  • Not applicable
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Subscription cancelled without prior notice

It hasn't been a month since I availed of the Premium for Family when I noticed that my account was returned to Spotify free. Since I have my debit card as payment method does my card need to have balance to keep the subscription?

  • Newbie
  • It hasn't been a month since I availed of the Premium for Family when I noticed that my account was returned to Spotify free. Since I have my debit card as payment method does my card need to h...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Problemas con Plan Familiar Premium

Estoy suscrita en el plan familiar me llego la invitacion llene el formato pero en mi cuenta me sigue apareciendo CUENTA GRATIS ¿que hago?

  • Casual Listener
  • Estoy suscrita en el plan familiar me llego la invitacion llene el formato pero en mi cuenta me sigue apareciendo CUENTA GRATIS ¿que hago?
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Spotify for Family Revoked: No advisory

Hi there! I recently just signed up for the Spotify For Family promo and it registered to say I paid on November 11, 2017. It is now November 22, 2017 and despite having paid, my spotify automatically reverted to FREE. How can I fix this? What has ha...

  • Newbie
  • Hi there! I recently just signed up for the Spotify For Family promo and it registered to say I paid on November 11, 2017. It is now November 22, 2017 and despite having paid, my spotify a...
  • 378 Views
  • 0 replies
  • 0 likes
  • Premium
    SpotifyFamily
    Subscription
  • 378 Views
  • 0 replies
  • 0 likes

premium for family

Hi, I'm the administrator for my family premium account. I cannot remember my userid or password to login to the account. How can I sort this?

  • Newbie
  • Hi, I'm the administrator for my family premium account. I cannot remember my userid or password to login to the account. How can I sort this?
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Family plan members being removed by not living in the same location

I have a Family plan and my mom and sister were removed from my plan because "they do not live in the same location as I live". This is a complete shame. We do live in different cities, but we are from the same family. Is that true? Point me to the F...

  • Newbie
  • I have a Family plan and my mom and sister were removed from my plan because "they do not live in the same location as I live".    This is a complete shame. We do live in different c...
  • silvioeuzebio
  • Newbie
  • 344 Views
  • 1 replies
  • 4 likes
  • 344 Views
  • 1 replies
  • 4 likes

Premium family

Premium family, can all members of Premium family hear music in the same time on different devices ?

  • Newbie
  • Premium family, can all members  of Premium family hear music in the same time on different devices ?
  • Luke
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes