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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166098 Views
  • 32 replies
  • 9 likes
  • 166098 Views
  • 32 replies
  • 9 likes

Family Abo Hoppla! Da ist schiefgangen versuche es nochmal.

Hallofolgendes.. Mein Bruder hat sich ein Spotify premium family parket besorgt und hat mich dazu eingeladen daran Teil zu nehmen. Sobald ich dann auf annehmen klicke und meine bzw unsere Daten eingebe kommt nur “Hoppla! Da ist wohl etwas schiefgegan...

  • Newbie
  • Hallo folgendes.. Mein Bruder hat sich ein Spotify premium family parket besorgt und hat mich dazu eingeladen daran Teil zu nehmen. Sobald ich dann auf annehmen klicke und meine bzw unsere Daten e...
  • aquajazz
  • Newbie
  • 1317 Views
  • 5 replies
  • 0 likes
  • 1317 Views
  • 5 replies
  • 0 likes

Can't send a new Premium for Family invite

We have one space left on our family account, and I want to send a link to my sister. However, the plan shows "invite sent to null", and when I click on it I have the option to re-send or cancel, but nothing happens when I choose either of these opti...

  • Newbie
  • We have one space left on our family account, and I want to send a link to my sister. However, the plan shows "invite sent to null", and when I click on it I have the option to re-send or cancel, b...
  • LoganHelps
  • Composer
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Olvide la dirección

Hola buenas tardes. Tengo un problema con mi plan familiar. Hace un par de años hice la cuenta y hoy cuando quiero enviar la invitación a mi padre no recuerdo la dirección que puse. Ingrese a la pag de spotify y modifique mi perfil. Solo me deja modi...

  • Newbie
  • Hola buenas tardes. Tengo un problema con mi plan familiar. Hace un par de años hice la cuenta y hoy cuando quiero enviar la invitación a mi padre no recuerdo la dirección que puse. Ingrese a la pag ...
  • 332 Views
  • 0 replies
  • 1 likes
  • 332 Views
  • 0 replies
  • 1 likes

Superuser Contribution Must reside at the same address ?

Hi, I've just set up a premium for family account, for myself, my husband and my sister in law, she lives with us but also spends a lot of time in Leeds at university? My husband is also a field service engineer so he spends a lot of time in hotels e...

  • Casual Listener
  • Hi, I've just set up a premium for family account, for myself, my husband and my sister in law, she lives with us but also spends a lot of time in Leeds at university? My husband is also a field s...
  • Keybean28
  • Casual Listener
  • 1954 Views
  • 2 replies
  • 0 likes
  • 1954 Views
  • 2 replies
  • 0 likes

Issue on joining Premium for Family

Inviting my wife to Premium but she gets error when she is trying to turn his account to premium through invitation link. How may I solve it?

  • Newbie
  • Inviting my wife to Premium but she gets error when she is trying to turn his account to premium through invitation link. How may I solve it?
  • LoganHelps
  • Composer
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Family subscription blocked

Hi,What should I do if I was logged by a facebook account while being host of family subscription and my fb account got blocked?Is there any way to stop subsciption? I cannot log in to my spotify account so I cannot do it from my family panel.Hope yo...

  • Newbie
  • Hi, What should I do if I was logged by a facebook account while being host of family subscription and my fb account got blocked? Is there any way to stop subsciption?  I cannot log in to m...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Cant add members

Already asked this question earlier but still no answer.I've tried to add a new family member to this account, tried it also with another family member. The e-mail adres @live didnt get a intivite but the @gmail.com did. Is there a problem with the m...

  • Casual Listener
  • Already asked this question earlier but still no answer. I've tried to add a new family member to this account, tried it also with another family member. The e-mail adres @live didnt get a i...
  • LeoRager
  • Community Legend
  • 943 Views
  • 2 replies
  • 1 likes
  • Familiy Account
    Family Member
    famliy account
    mail
    Windows
  • 943 Views
  • 2 replies
  • 1 likes

600 - hoppla! da ist wohl etwa schief gelaufen... spotify family

hallo,mein bruder hat sich spotify family geholt und uns per mail eingeladen, aber jedesmal wenn wir anderen aus der famillie unser daten eingeben und dann dieses bestätigen kommt die fehlermeldung "600 - hoppla! da ist wohl etwa schief gelaufen... g...

  • Casual Listener
  • hallo, mein bruder hat sich spotify family geholt und uns per mail eingeladen, aber jedesmal wenn wir anderen aus der famillie unser daten eingeben und dann dieses bestätigen kommt die f...
  • 481 Views
  • 0 replies
  • 0 likes
  • 481 Views
  • 0 replies
  • 0 likes

I can't join to family plan due to issues with the page

Please I need help. What's going on with the Spotify's page. I've already tried five times unsucessfully.

  • Newbie
  • Please I need help. What's going on with the Spotify's page. I've already tried five times unsucessfully.
  • kwuunnn
  • Newbie
  • 492 Views
  • 3 replies
  • 1 likes
  • 492 Views
  • 3 replies
  • 1 likes

Superuser Contribution invitation des membre de la famille introuvable + erreur 404

Je viens de m'adonner à Spotify famille. Je voudrais maintenant inviter les membres de ma famille. Quand je vais sur mon compte, l'onglet famille est tout blanc, il n'y a rien d'écrit, rien pour inviter quelqu'un. Pourquoi ? De plus je n'arrive même ...

  • Newbie
  • Je viens de m'adonner à Spotify famille. Je voudrais maintenant inviter les membres de ma famille. Quand je vais sur mon compte, l'onglet famille est tout blanc, il n'y a rien d'écrit, rien pour invi...
  • JulianA_Bogota
  • Roadie
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cuenta familiar

Hola, Quiero saber si puedo compartir mi cuenta familiar, con una hermana que vive en estados unidos, mientras yo como dueño de la cuenta vivo en Mexico. Saludos

  • Newbie
  • Hola,   Quiero saber si puedo compartir mi cuenta familiar, con una hermana que vive en estados unidos, mientras yo como dueño de la cuenta vivo en Mexico.   Saludos  
  • JulianA_Bogota
  • Roadie
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Meu plano Premium não alterou

Contratei o plano Família já fazem uns três dias e ainda não consegui ter acesso ao mesmo , ainda estou usando o Premium. Já foi cobrado do meu cartão ontem o valor do Premium Família.

  • Newbie
  • Contratei o plano Família já fazem uns três dias e ainda não consegui ter acesso ao mesmo , ainda estou usando o Premium. Já  foi cobrado do meu cartão ontem o valor do Premium Família. 
  • JulianA_Bogota
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Problema com o plano familiar

Quando clico em aceitar o convite ele me leva para o site do spotify mas não a qualquer informação ou lugar para inserir os dados

  • Newbie
  • Quando clico em aceitar o convite ele me leva para o site do spotify mas não a qualquer informação ou lugar para inserir os dados 
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Tengo el plan familiar premium y no puedo agregar familiares

Tengo plan familiar premium y no me deja agregar familiares porque dicen que no viven conmigo y si viven en mi misma dirección. Mi cuenta no tiene direción solamente código postal pero a mi familia le pide dirección, necesito ayuda!!!

  • Newbie
  • Tengo plan familiar premium y no me deja agregar familiares porque dicen que no viven conmigo y si viven en mi misma dirección. Mi cuenta no tiene direción solamente código postal pero a mi familia l...
  • albertoart22
  • Newbie
  • 927 Views
  • 1 replies
  • 0 likes
  • 927 Views
  • 1 replies
  • 0 likes

I thought I could download music off of spotify?

there is a download button on my ipad for spotify. Am I downloading music or not? Can I play this off line? can I put it on my ipod? It looks like I can't....?thanks

  • Newbie
  • there is a download button on my ipad for spotify.  Am I downloading music or not?  Can I play this off line?  can I put it on my ipod?  It looks like I can't....? thanks  
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Rejoining a family plan

So my brother and I had a family plan for a while and he had to reset his account. This of course changed my subscription back to free, but whenever I click on the link that the invite sends me it just takes me to the Spotify website. How can I redee...

  • Newbie
  • So my brother and I had a family plan for a while and he had to reset his account. This of course changed my subscription back to free, but whenever I click on the link that the invite sends me it j...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

Family Invitation-not working

Got an invitation for a family account, clicked the link in my mail,spotify page opens but never stops loading.I also didn't find a way to enter the code I got in the invitaion mail.

  • Newbie
  • Got an invitation for a family account, clicked the link in my mail,spotify page opens but never stops loading. I also didn't find a way to enter the code I got in the invitaion mail.    
  • Amanda2923
  • Newbie
  • 1064 Views
  • 2 replies
  • 0 likes
  • 1064 Views
  • 2 replies
  • 0 likes

Premium link not working

My wife sent me an invite for Premium but when i click "accept invitation" it takes me to a log-in page instead of sending me to a "redeem" page as is necessary to be added onto her account. How can I be added to her account without having to log int...

  • Newbie
  • My wife sent me an invite for Premium but when i click "accept invitation" it takes me to a log-in page instead of sending me to a "redeem" page as is necessary to be added onto her account.  Ho...
  • Maxim
  • Spotify Star
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

mi prima me mando el link pero cuando ingrso todos mis datos me sale un mensaje diciendo error, intente nuevamente. alguien me puede explicar que hacer?

  • Newbie
  • mi prima me mando el link pero cuando ingrso todos mis datos me sale un mensaje diciendo error, intente nuevamente. alguien me puede explicar que hacer?
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Prélèvement non volontaire

Bonjour, je possède un compte spotify free, j,'ai voulu tenter de prendre l'offre étudiant à 4,99€ aujourd'hui. Pour cela j'ai donc commencé à remplir le formulaire, mes coordonnées bancaires, puis au moment de rentrer les justificatifs de mon statut...

  • Casual Listener
  • Bonjour, je possède un compte spotify free, j,'ai voulu tenter de prendre l'offre étudiant à 4,99€ aujourd'hui. Pour cela j'ai donc commencé à remplir le formulaire, mes coordonnées bancaires, puis a...
  • JinJinriki
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes