Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I don't know how but I went from spotify to spotify family. But fortunately, that's what I was looking for ! I've sent invitations to my family members but when they click on the invitation, it says that they are already members. But when I look at m...
Dear all, My Spotify account has been hacked. I received an e-mail stating that I had started a Family Subscription yesterday, which I have not done. I logged into my account and found an unkown user to be listed as a "family member". I have naturall...
Hi. I can't join our Family Premium. It keeps on sending that I have entered the wrong address even if I have the same address with my other family members. Please help. Thank you!
When I try to log in my daughter on spotify I get the answer that her email isnt connected to an Spotify account. When i try to invite her to my familyaccount it says that shes already connected to it???
¿Alguien me puede explicar que esta pasando? Hace algunas horas antes de publicar este post mis cuentas premium estaban super bien, pero derrepente 3 de mis familiares fueron expulsados de mi suscripcion. No le tome importancia ya que yo puse los dat...
Hi me and my family are in our holiday home and we don't have wifi in the house so we all use our own mobile data networks. Can we still set up Spotify family? Can we set it up by all going on the same hotspot?
Tengo plan familiar pero en una de las cuentas lo único que tiene de premium es que se descargan las canciones, de ahí en más nada, alguien con lo mismo?
Merhaba, spotify premium kullanıcısı olarak yaklaşık 3 ay önce spotify öğrenci premium onay e-postası aldım. Ancak 3 aydır normal premium fiyatından fatura kesiliyor. Lütfen yardımcı olur musunuz?
Hi! I have a family premium plan. My bride and I live together, but you guys have blocked her account. How can we have her unblocked, please?
Im looking forward for spotify costumer suport to help me about my accountI want my premium account backThx
Sí me registré con Facebook y suscripción premium, para cambiar mi suscripción a Plan Familiar, debo registrar él e-mail ligado a Facebook? (Quiero mantener mí cuenta actual pero en Plan Familiar)
Tengo contratado spotify familiar y todas las demás cuentas vinculadas funcionan correctamente excepto la principal, me sale que tengo que hacerme premium cuando ya lo soy.
Family subscription Accept Invitation takes to Log In With Facebook page - for all 4 invitations to 4 different email addresses?? One more try then cancelling subscription as VERY frustrating. Also how do you contact spotify directly?
Hello guys/gals! So, me and my sister and 2 brothers found out that we would join Family Premium to save some bucks. I am the one paying for it, aka. its from my account, i have invited them all. With my 2 brothers it seems to be working fine, but my...
I have signed up for Family and invited my children to join. They have gone through the sign up process and have received the following message: "We couldn't add you to PRemium for Family as your account needs to be based in the same country as the o...
Hello my name is Maju Sumanto. I have a spotify account. Several months ago I pay for premium family services and I enjoyed the service. But 2 days ago spotify email me and said to me I must verify my account with postal code. Me verify my account an...
I upgraded from premium to the family plan so my family would have access and account. When I send an invite to their emails they do not get the emails. So as of now I'm paying for a family membership but I am the only one that has an account. Anyone...
I live with my brother and he is the account holder. I received the invitation by email and we were asked for our address to confirm that we lived together. I put the right address and spotify is rejecting saying that it was not possible to confirm t...
Last week, spotify have sent an email to all my family members that are part of my spotify family account asking for their zip codes. They answered and now only two of them can log in the premium account. The two others keep getting denied by my emai...
No se de que manera hacen la verificación de domicilio pero llevo 3 meses o más pagando el plan familiar y cada mes tenemos que crear cuentas nuevas porque no pueden siempre cancelan las cuentas, hay muchos post de personas con el mismo problema y na...