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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166102 Views
  • 32 replies
  • 9 likes
  • 166102 Views
  • 32 replies
  • 9 likes

Superuser Contribution Pop Up Notifications in the App

I use Spotify on my iPhone 13. I pay for the Premium Family plan. Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is trying to get me to try something or announce a new feature. I pay w...

  • Regular
  • I use Spotify on my iPhone 13.  I pay for the Premium Family plan.  Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is t...
  • Vasil
  • Moderator
  • 469 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por qué no puedo escuchar mis playlists sin conexión?

Pertenezco a un plan familiar y no me deja escuchar mis playlists sin conexión. Ya intenté de todo y no me permite escuchar las canciones sin conexión. (descargue la música, coloque la app en modo sin conexión en modo offline, borre el caché, actuali...

  • Visitor
  • Pertenezco a un plan familiar y no me deja escuchar mis playlists sin conexión. Ya intenté de todo y no me permite escuchar las canciones sin conexión.  (descargue la música, coloque la app en m...
  • Vasil
  • Moderator
  • 4662 Views
  • 2 replies
  • 3 likes
  • 4662 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Family plan and saved song limit

My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? Because I already hit the cap once and if their saved mu...

  • Casual Listener
  • My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? B...
  • Dian
  • Spotify Legend
  • 5963 Views
  • 6 replies
  • 0 likes
  • Other
  • 5963 Views
  • 6 replies
  • 0 likes

Can't quit family

PlanPremium FamilyCountrySwedenMy Question or IssueI move from India to Sweden. I want to quit my old family in order to start a new one. But I try a lot of times it continues shows 'Något gick snett. Testa att läsa in sidan igen.'I am so confused.

  • Visitor
  • Plan Premium Family Country Sweden My Question or Issue I move from India to Sweden. I want to quit my old family in order to start a new one. But I try a lot of times it continues shows 'N...
  • Maxim
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution DUO doesnt accept the invitation !!!

I changed my country and now I am living with my girl friend and I changed my plan to duo but when I sent the invitation to her , she opened but there is a message said that you have to be in same address even me and her have the same address but it ...

  • Casual Listener
  • I changed my country and now I am living with my girl friend and I changed my plan to duo but when I sent the invitation to her , she opened but there is a message said that you have to be in same ad...
  • Eymen860
  • Visitor
  • 925 Views
  • 2 replies
  • 0 likes
  • 925 Views
  • 2 replies
  • 0 likes

Solved!! Why can’t join a premium abo?

I want to join my family‘s premium abo but when I follow the invitation link, it says I can only join a premium abo from another person, every 12 months. But the last time I joined another person’s abo was October 2020.. Why? How can I join the premi...

  • Casual Listener
  • I want to join my family‘s premium abo but when I follow the invitation link, it says I can only join a premium abo from another person, every 12 months. But the last time I joined another person’s a...
  • Maxim
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden subscription cancelation

PlanPremiumCountryCzechiaDeviceSamsung Galaxy A12Operating SystemAndroidMy problem:When i opened spotify app, i have had the free account tenplate there. I checked our family subscription and it is still ongoing. I tried logging out and in, but even ...

  • Visitor
  • Plan Premium Country Czechia Device Samsung Galaxy A12 Operating System Android My problem: When i opened spotify app, i have had the free account tenplate there. I checked our family s...
  • Alex
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not being able to add members to my family plan

When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case

  • Visitor
  • When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case
  • Yordan
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague spotify premium familiar y como titular no me deja escuchar musica

Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informacion

  • Visitor
  • Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informaci...
  • MihailY
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution vivo en uruguay a mis familiares que viven conmigo les dicen q otro pais

Yo tenia una cuenta argentina, se me vencio la tarjeta y como cambie de pais (ahora vivo en uruguay) me paso a un plan en uruguay. Contrate el plan en uruguay y ahora se lo quiero pasar a mi familia y me dice que vivo en otro país. yo pague 12 dolare...

  • Newbie
  • Yo tenia una cuenta argentina, se me vencio la tarjeta y como cambie de pais (ahora vivo en uruguay) me paso a un plan en uruguay. Contrate el plan en uruguay y ahora se lo quiero pasar a mi familia ...
  • MihailY
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download not possible for some artist

Hi All, I have a premium family account and for some artist I can not found the donwload button on the App.Is this a metter of artists license?just for example I can find this problem for 'The Offspring' thank you

  • Newbie
  • Hi All,   I have a premium family account and for some artist I can not found the donwload button on the App. Is this a metter of artists license? just for example I can find this problem f...
  • MihailY
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

lina

Buen dia , tengo plan premium familiar y a ninguno de mis integrantes les deja descargar la musica

  • Visitor
  • Buen dia , tengo plan premium familiar y a ninguno de mis integrantes les deja descargar la musica 
  • Bittencourt
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Can a user of my family plan start their own account using the same email/username?

PlanPremiumCountryUSA My Question or IssueI am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their existing username/email and password? That way they keep the same profile and pl...

  • Newbie
  •   Plan Premium Country USA   My Question or Issue I am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their e...
  • kaworu_bloodpaw
  • Roadie
  • 2479 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Children using Spotify through Google Speakers

I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family accounts are not linked to them. How do I do this?

  • Newbie
  • I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family a...
  • Eni
  • Moderator
  • 1515 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1515 Views
  • 1 replies
  • 0 likes

Solved!! Family plan member's saved playlists erased after main password change?

I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved playlists and songs aren't showing up. They're still show...

  • Casual Listener
  • I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved p...
  • Maxim
  • Spotify Star
  • 807 Views
  • 3 replies
  • 0 likes
  • 807 Views
  • 3 replies
  • 0 likes

I cant switch spotify account

My Question or IssueI cant switch between accounts.i logged in with my dads gmail, and password wich is the one we use becouse he pays for spotify.it logged int my dads account, and i cannot switch to my account.i treid to use my username, and the sa...

  • Casual Listener
  •     My Question or Issue I cant switch between accounts. i logged in with my dads gmail, and password wich is the one we use becouse he pays for spotify. it logged int my dads account,...
  • Billy-J
  • Spotify Star
  • 1094 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1094 Views
  • 3 replies
  • 0 likes