me cobraron un pago de spotify individual premium, despues por familiar

[#1]

me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome. 

When you change the payment method on your account, it's best to update it from your account page, so you can avoid subscribing to the wrong plan. 

No worries, if you accidentally subscribe to a different plan, you'll have to cancel it, so you won't receive any future charges for that plan. Then, you can resubscribe to the right one by following these steps:

1. Go to this link.
2. Choose the plan you had (in this case Premium Family).
3. Put your payment information on again.

That way, on your next billing date, your plan is gonna change, and you'll be charged accordingly. Keep in mind that this process doesn't charge you extra.

Since you mentioned you received more than one charge, the best way to go is to contact our Customer Support team, so they can help you with it. You can find out how to contact them here.

Hope this clears things up. If you have any questions or need a hand with anything else, we're always a post away.