no puedo actualizar medios de pago en mi plan familiar

[Kuatito2312]

Plan

Premium

País

Peru

Dispositivo

(IPHONE X, IPHONE 12 PRO

Sistema operativo

(Windows 10)

Mi pregunta o problema

SE VENCIÓ MI PAGO POR EL PLAN FAMILIAR, INTENTO INGRESAR UNA NUEVA TARJETA Y EL PAGO ME RECHAZA 

[Joan]

Hi there @Kuatito2312 

Thanks for reaching out. Hope you don’t mind us responding in English, as this is the official language of the Community. Firstly, check your account page to see the current status of your subscription. If you've already been reverted to free and all payment attempts are being rejected, its possible that the previous failed attemps have caused the system to automatically reject all payments. Please reach out to our support team and ask them to check this for you and unblock your account if necessary. 

Hope this helps.

[Martamedok]

Me pasa lo mismo! Dónde aparece el soporte ??

[Elisa18]

Me pasó lo mismo ahora tengo plan individual como recupero mi plan familiar