plan up grade error

[alex190569]

Hi everyone! I tried several times with several cards to up grade my plan to family one and every time I've got an error message. There is some support call center or live chat to help me? 

Tks!

[Robert_W]

Hey @alex190569,

Welcome to the forums!

That's not cool. Could you let me know what the error message says?

Thanks.

[alex190569]

Hi! Thanks for your answer.

The error message is:

"Oops, it looks like your card or payment service is on a bad day. Do not worry, nothing was charged. Please try again or choose another payment method." 

I attached the image but in portuguese.

I already had a paid plan however when the expense entered my credit card I did not recognize as a Spotfy billing and had it canceled. Maybe the system has made some block for payments in my account. I would like to communicate to someone that it was a mistake.

Rgs,

Alex

[Robert_W · Accepted solution]

Hi @alex190569,

Thanks for getting back to me!

Not to worry, you can contact Spotify here and they can take a look into this for you in more detail:

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

Let me know how it goes 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[alex190569]

Excellent  DefaOne!

Many thanks for your help!

I ll get there.

Tk Care!

Alex