playlist playback

[ColonelMRG]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Error message: Unable to play "name of song"- please upgrade your account with  Spotify to become a full subscriber.  

I have a valid and current Family premium membership.  Why is this happening?

incredibly frustrated that I can't talk to someone and get an answer... ridiculous

[Xenia]

Hey there @ColonelMRG,

Sorry to hear you're having trouble listening to your favorite tracks. No worries! Help's here 🙂

First off, I'd suggest you check out this support page and go through the steps outlined there.

As an extra step, I'd recommend reinstalling the app and if that doesn't do the trick either you can perform a clean reinstall as well, which will make sure any corrupted data is removed from your device. You can find the exact steps here.

If after that you're still experiencing the same issue, it'd be great if you could send us a screenshot of the error message you're seeing.

Hope this helps. Give us a shout in case you still need a hand with this.