premium family

[Alice31]

hello, i dont know how i did that, but i tried to create a family account and i haven't administration, so i can't add more people and unsubscribe my account, can you help me please?!

[Bittencourt]

Hi @Alice31, thanks for writing!

When we subscribe to the Premium for Family plan, we become the Administrator of the account. Only this user can invite and remove members.

When you click on the link bellow, how does your account show?

https://www.spotify.com/account/overview/

[Alice31]

it show il like i’m with the premiumfamily, how can i become administrator?(sorry for my bad english)

[Bittencourt]

Don't worry @Alice31, where are you from?

[Alice31]

Trois-Rivières, Quebec

[Alice31]

@Bittencourt

[Bittencourt]

Tres bien! That must be a really lovely city 🙂

Well, there's no way to change the Administrator in a plan. You would have to ask the Administrator to remove you and then upgrade to Premium for Family in order to be the Administrator and then pay for the plan and invite/remove members.

Does that answer your question?

[Alice31]

not really! you said that i juste have to ask to my administrator to remove me, but i dont have any administrator!!! its bad because i can’t stop it!! i just wanna cancel it or change administrator!!