unsuitable documents even if they are

[Pie15082002]

the documents I present for the request are accredited, I attend a music institute, but sheerId tells me that they are not suitable due to the presence of hand-written letters. what do I do?

[Maxim]

Hey @Pie15082002,

I'd recommend reaching out to SheerID again since they're the ones who verify the documents for Spotify.

Thanks!