Account Charged, University Verified - still no premium

[Zac_W]

I've had two separate charges of $5.99 on my account and my uni student ID verified but the link in the email from the verification company gives an error message and i still cant access premium despite being charged...

Anyone experienced the same?

[Alfredo]

Hey @Zac_W, welcome to the community!

Sometimes when you enter your payment details, the money is drafted and remains as pending for the discount to be validated.

If you didn't complete the student validation process, the payment should remain as pending, and will go back to your bank account soon.

You can find more info on failed Spotify payments here. Also, you can contact your bank for more details on these pending transactions.

All the best.