Being charged full price when I am a student still?

[carly343]

Hey, not cool Spotify. I am being charged the full premium price when I am still a student and I have not used 3 years worth of it. I know that it applies for one year and you have to re-apply and I have only done that twice so I do not know why this is occuring and there is no one I can find to contact to be refunded or assisted. Help, please! 

[MonicaM_Bogota]

Hi, @carly343!

Welcome to the Spotify Community.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Let us know if you have any other questions.