Can I get my money back?

[saritahakola]

Hi!

I was going to subscribe Student Premium 'cause I thought that high school students are included. Then I gave my credit card info and I was charged before I could give any other information. Then I was asked what university I'm in and of course I couldn't answer 'cause I'm a high school student. Is it possible for me to get my money back 'cause I couldn't subscribe it?

[Daisy]

Hey @saritahakola.

Welcome to the Community!

If there's any charges on your statement showing as ‘pending’ or 'processing', this means your bank has put a temporary authorization on the funds, but no money has actually been taken. Once your student I.D is verified, the charge will go trough. If we're unable to verify, the money will reappear on your statement. This can take up to 48 hours, depending on your bank.

Thanks! Have a nice day 🙂