Can't pay for student premium

[Xfoticz]

Plan

Premium

Country

Denmark

Device

Samsung Galaxy 8

Operating System

Windows 10

My Question or Issue

Hello there!

I used to pay for Spotify family, but now I want to change my subscription to student.

I couldn't log into my University, but I send a transcript confirming that I am a student. 

Shortly after sending the transcript I got a mail saying I was verified. Now if I click on student discount it does say I'm verified, but I can't progress beyond that point. I literally can't pay lol.

Quick extra info, my card got closed, so I haven't paid for my family subscription yet, but since I want to change to student, I don't want pay for family. 

I just can't seem to actually change my plan to student, even though I'm verified.

Thank you for your help 🙂

[Billy-J]

Hey @Xfoticz!

I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. I hope this helps!