Cannot renew my student subscription

[Onur_Kabadayı]

• Plan

Free/Premium

Country

Device

(iPhone 6s, Macbook Pro late 2015)

Operating System

(iOS 10, MacOS.)

My Question or Issue

I was using student premium for a year then I stopped using spotify for 6-7 months. Now I want to subscribe as a student again but it says “you have already redeemed this offer.” What should I do ? 

[Petya]

Hi there @Onur_Kabadayı,

Thanks for reaching out here!

Here's what you need to know so you can get the Premium Student price applied to your account:

1. You must first verify yourself as a student through SheerID (this you've already done successfully, by the looks of it).

2. Then, you must update your payment details so that the Premium Student price can be applied (click on Get Discount). For this, try entering your uni email address and password. If that doesn't do it, try with the Spotify email and password.

3. After that, to see if this worked out, you can check your subscription page.

Let us know how it goes 🙂