Como cancelo mi suscripción premium si no puedo entrar a mi cuenta?

[#1]

Hay dos cuentas de Spotify con el mismo correo, pero en una estoy pagando premium y no me deja entrar

[Eni]

Hey there, 

Thanks for reaching out about this and welcome to the Community. Hope you don't mind a reply in English.

In this specific case, we suggest that you reach out directly to our Support team through any of these channels so they can take a closer look at your accounts and further assist you with this. 

If you need a hand with anything else, the Community is here for you.