Did not update student account and got charged for a normal one.

[barheerk]

Hi, My name is Barbara Heerkens. I currently go to northern Arizona university. I forgot to update my info to keep the student price and got charged more. I just was able to update my account, but is there anyway I can get a refund back for what I was charged last month? Thank you

[imattolo]

Hey @barheerk, welcome to the community!

Unfortunately, if you forgot to update your information during the period requested by the system, you can't receive a refund for the month paid at full price. The discounted price of the subscription will be applied to the next month.

Let me know if you need something else, I'll be always here to help 🙂