I am not able to select a plan for student premium in Spotify app

[_rarebelle]

Plan

1. Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[_rarebelle]

Hey there @GGP, 

Thanks for getting in touch about this here in the Community. 

Based on what you mentioned, you currently have Premium. In this case, if the aforementioned steps didn't do the trick for you, you can try canceling the current plan you have and waiting for your account to revert to the free service. Then, you should be able to re-subscribe with the student discount here. No worries, you won't lose your content in the process, you'll just need to re-download it when you re-subscribe to Premium. 

Hope this helps. If you need a hand with anything else, the Community is here for you. 

[zzzdd]

I was verified as a student and get my discount until 3 May 2025. But I am unable to change my plan into the student premium, in the app , it still shown I charge Premium individual and nowhere I could select the Student Premium.

I'd tried the link for directing the Student Premium, it told me to open the app and change the plan. I am stuck at this place.

[Joan]

Hi there @zzzdd,

Thanks for reaching out. You can switch to Premium Student here, try following the steps from there. If that still doesn't work, perhaps you have a plan that isn't compatible with a direct switch to Student. In that case, cancel your current plan, wait for your account to revert to free and then subscribe to Student.

Hope this helps.

[1002299rgu]

I have the same issue and the suggested solutions don't work

[Novy]

Hey there @1002299rgu,

Thanks for reaching out to the Community. 

If you still haven't been able to select the Student plan but you've successfully verified your student status with SheerID, we'd suggest giving it a try using a different device or an incognito window. 

You can also try canceling your current subscription as @Joan mentioned above, and subscribe to the right plan once your account has switched to the free service. 

Keep us posted on how it goes. 

[#7]

I can't proceed with premium for the students

[Ghanitya]

Hey I have kind of problem here with my student plan hope you can solve it 

my student plan was cancelled on Spotify because of one payment failure ( it was autopay every month) so when I opened Spotify it showed me you're plan has cancelled and you can remove your premium I removed it but when I was going to get premium again first it showed me that I'm still verified as a student but when I was choosing plan for student either I have to pay one time or autopay every month I am not able to select any of those options I'm clicking on them but no response 

[Brando05]

I am also experiencing the same problem

[Mobolarin]

This is my EXACT problem, any solutions? 

[Yordan]

Hey folks,

If the option is missing in the app, try logging in to your account page in your browser instead. You can also use another device (your PC, for example).

Hope this helps. Cheers 🤘

[Brando05]

the option is missing for both the app and the website. However, when I am able to see the option to see if I am eligible for the student plan it tells me I have conformed my student eligibility until 2025, but then it sends me to select a plan but the student option is the only option missing.

[Yordan]

Thanks for the reply @Brando05.

Make sure the country or region for the webpage is set properly when opening the link in your browser. You can change it from the bottom right corner or by heading here. After that, you can use the link @Joan has provided or copy the one from the confirmation email you've received and paste it in your browser.

Take care.

[benwald]

Yeah this is BS. Been like this for months with no fix.

[user-removed]

Spotify notifed me my discount already used.But i don’t use my discount.

[Haresh]

I'm also unable to choose the plan for student premium. It is not proceeding to next payment stage.

[OscarDC]

Hey folks,

Thank you for reaching out to the Community regarding this.

In this type of case, we'd first recommend trying it on an incognito/private window or a different browser to see if it makes any difference. In case the issue persists, would you mind checking if this happens using another Wi-Fi network? If you don't have another one available, you can use a mobile data hotspot to test it.

Lastly, would you mind confirming if you have any error message when trying to subscribe? If so, could you include in your next response a screenshot where we can take a better look?

We'll be waiting for your response. 

[cataclysmnik]

I am not the original poster but I am having the same trouble. I'd like to pay using my Google Play Balance so I am using the Spotify app. When I get to this screen, tapping the "Monthly subscription" or "1 month" options do nothing. On desktop it does show options like "Credit or Debit card" and "UPI". 

Spotify App:

 Desktop browser:

[Dessi]

Hey @cataclysmnik,

Thanks for reaching out!

Are you trying to subscribe directly through the Premium Student page? If that's the case, then can you try from your account page instead? If that doesn't do the trick, give this direct link a shot.

And if you haven't already, I'd recommend checking out @OscarDC's suggestions to see if that solves the issue.

Keep us posted.

[cataclysmnik]

@Dessi
Unfortunately, the links did not work as I am trying to pay through the Spotify app so that I can pay using my Google Pay Balance. Anyway, I have got the Premium Individual plan instead.

[Vasil]

Hey @cataclysmnik,

We did some research and it looks like you can use your Google Pay balance to your PC as well! 🙂
In case you ever wish to switch to the Premium Student subscription, you can do so by following any of the links mentioned by @Dessi or by following the steps from this support article.

We're here for you if there's anything else. Hope this helps!